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Twickets Reviews 7,558

•
TrustScore 5 out of 5

4.8

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, making it easy to buy and sell tickets. Many appreciate the fair pricing, often at face value or less, and the quick, smooth transaction process. People frequently highlight the efficiency of the service, noting how quickly tickets are sold or transferred, and the reliability of the platform for securing tickets to sold-out events. However, some customers encountered difficulties with the listing process, finding it confusing or time-consuming to upload tickets. A few users also reported issues with the website's functionality when trying to purchase tickets for popular events, experiencing captchas or spinning icons that caused them to miss out on available tickets.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and... See more

Website

Consumers generally express satisfaction with the website, highlighting its ease of use for both buying and... See more

Order

Users describe positive interactions with order. Many customers found the process of buying and selling... See more

Price

Customers consistently note positive experiences with price. Many reviewers appreciate the fair and... See more

Service

Customers had positive experiences with service. Many reviewers found the service efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more

Rated 5 out of 5 stars

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more

Rated 5 out of 5 stars

I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more

Rated 5 out of 5 stars

Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more

Company details

  1. Event ticket seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very easy to process and sell

Very easy to process and sell - we sold on 2 x tickets that we couldn’t go to due to a wedding. The fact we sold these made it a very stress free experience. Its good that we got the full face value as well of course.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to list

Easy to list, tickets sold in a day. Just waiting for the gig to be over and get the money but so far so good!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Twickets is a wonderful and safe way…

Twickets is a wonderful and safe way for fans to get a chance to purchasing tickets for shows that have sold out. And at the same time it gives fans a safe place to sell them as well. Without rip off prices! It's also easy to sell and buy on their site...
Long live Twickets :-)

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Just brilliant. I was able to sell tickets to a show I could no longer make, really easily. Have recommended to friends.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Rude unprofessional and accusatory for no good reason. Literally just trying to put an otherwise wasted ticket to use and getting spoken to like some kind of minor criminal. Idiots

26 March 2026
Unprompted review
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Reply from Twickets

Hi,

We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.

We take customer service very seriously, and what you’ve described doesn’t reflect the standard we aim to provide. We’ve made efforts to locate your ticket and review the interaction, but unfortunately, we’ve been unable to find any record based on the information available.

We’d genuinely like to look into this further and understand what may have happened. If you’re willing, please respond to our request through Trustpilot for more details such as the email address used or any ticket reference number and we’ll investigate this as a priority.

We’re committed to resolving concerns wherever possible and improving our service, so we’d really appreciate the opportunity to assist.

Kind regards,
The Twickets Team

Rated 5 out of 5 stars

Great service

Great service. Easy, intuitive and great way for tickets to stay with fans - rather than fall to touts! Love it.

26 March 2026
Unprompted review

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