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Twickets Reviews 7,558

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TrustScore 5 out of 5

4.8

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, making it easy to buy and sell tickets. Many appreciate the fair pricing, often at face value or less, and the quick, smooth transaction process. People frequently highlight the efficiency of the service, noting how quickly tickets are sold or transferred, and the reliability of the platform for securing tickets to sold-out events. However, some customers encountered difficulties with the listing process, finding it confusing or time-consuming to upload tickets. A few users also reported issues with the website's functionality when trying to purchase tickets for popular events, experiencing captchas or spinning icons that caused them to miss out on available tickets.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and... See more

Website

Consumers generally express satisfaction with the website, highlighting its ease of use for both buying and... See more

Order

Users describe positive interactions with order. Many customers found the process of buying and selling... See more

Price

Customers consistently note positive experiences with price. Many reviewers appreciate the fair and... See more

Service

Customers had positive experiences with service. Many reviewers found the service efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more

Rated 5 out of 5 stars

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more

Rated 5 out of 5 stars

I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more

Rated 5 out of 5 stars

Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more

Company details

  1. Event ticket seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

A fair and transparent ticket selling platform

A fair and transparent system for selling tickets that can no longer be used at face value although the only issue is the seller often ends up slightly out of pocket after paying fees and commission which is slightly annoying

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and easy to use

Very quick and easy to use, plus felt I could trust it way more than any other method, was paranoid it wouldn't work like every other method but everything turned out perfect! Both buying and selling, and face value so very fair prices.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Nervous purchaser

I’m always dubious of buying from fans but Twickets was straightforward, safe and clear.
I was able to resolve a query (last minute purchase!) with the individual selling and the whole process was smooth and secure.
10/10 👍

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great site

Great site. Good comms. Secure. Fan to fan so no ticket mark ups etc

16 February 2026
Unprompted review
Rated 5 out of 5 stars

First time using Twickets

First time using Twickets, the process was very user friendly and easy to navigate. It's good to get tickets for an event without paying ridiculous resale prices.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy buying

I was buying tickets, the whole process was easy & straightforward. Very good & will recommend Twickets to others.

25 March 2026
Unprompted review

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