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Twickets Reviews 7,557

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TrustScore 5 out of 5

4.8

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, making it easy to buy and sell tickets. Many appreciate the fair pricing, often at face value or less, and the quick, smooth transaction process. People frequently highlight the efficiency of the service, noting how quickly tickets are sold or transferred, and the reliability of the platform for securing tickets to sold-out events. However, some customers encountered difficulties with the listing process, finding it confusing or time-consuming to upload tickets. A few users also reported issues with the website's functionality when trying to purchase tickets for popular events, experiencing captchas or spinning icons that caused them to miss out on available tickets.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and... See more

Website

Consumers generally express satisfaction with the website, highlighting its ease of use for both buying and... See more

Order

Users describe positive interactions with order. Many customers found the process of buying and selling... See more

Price

Customers consistently note positive experiences with price. Many reviewers appreciate the fair and... See more

Service

Customers had positive experiences with service. Many reviewers found the service efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more

Rated 5 out of 5 stars

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more

Rated 5 out of 5 stars

I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more

Rated 5 out of 5 stars

Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more

Company details

  1. Event ticket seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I FINALLY GOT THE TICKETS I WANTED

I WAS SENT MANY EMAILS WITH TICKETS AVAILABLE THAT I HAD PUT AN ALERT ON FOR AND WAS ALWAYS TOO LATE.
HOWEVER, WHEN I WAS FINALLY ABLE TO PRESS THE "BUY" BUTTON AND COMPLETE THE PURCHASE, IT WAS SO SMOOTH AND EASY TO DO

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Last minute tickets for Prodigy

I was lucky to get last minute tickets for The Prodigy through Twickets, who I'd never heard of before, but will now be using for nearly all future ticket purchases , especially as they charge a flat fee on top of face value and sometimes less than face value tickets.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

I listed 4 x tickets for resale

I listed 4 x tickets for resale, as we were unexpectedly unable to attend the event. I listed the tickets with Twickets, as I believe that it operates a fair system, and is safe for both the seller and the buyer.
It was reasonably easy to upload the tickets to the site, even for me, and I am not great with all things tech. The only thing I will say, is that I forgot to include the row number of my tickets when I originally listed them, so I had to cancel the listing, then relist them to include the row number. It would be far easier if there was a way to amend things such as that, without going through the process in full again.
That said, my tickets sold very quickly. It's great to have a site such a Twickets, where genuine people can buy or sell tickets fairly. I will definitely be looking to buy tickets from here in the future, and I would be happy to sell tickets here in the future if I need to.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

First time user…

Used the system to buy for the first time.
Was initially concerned, as I did not hear from the seller for a while... but all came good and my ticket was transferred successfully. Would definitely use again! 🙏🏻

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I’ve used Twickets both to buy and sell tickets, and the experience has consistently been smooth, fair, and reliable. The platform is easy to use, communication is clear, and transactions feel secure. It’s refreshing to have a resale site that sticks to face‑value pricing and genuinely puts fans first.

18 April 2026
Unprompted review

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