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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, making it easy to buy and sell tickets. Many appreciate the fair pricing, often at face value or less, and the quick, smooth transaction process. People frequently highlight the efficiency of the service, noting how quickly tickets are sold or transferred, and the reliability of the platform for securing tickets to sold-out events. However, some customers encountered difficulties with the listing process, finding it confusing or time-consuming to upload tickets. A few users also reported issues with the website's functionality when trying to purchase tickets for popular events, experiencing captchas or spinning icons that caused them to miss out on available tickets.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and... See more

Website

Consumers generally express satisfaction with the website, highlighting its ease of use for both buying and... See more

Order

Users describe positive interactions with order. Many customers found the process of buying and selling... See more

Price

Customers consistently note positive experiences with price. Many reviewers appreciate the fair and... See more

Service

Customers had positive experiences with service. Many reviewers found the service efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more

Rated 5 out of 5 stars

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more

Rated 5 out of 5 stars

I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more

Rated 5 out of 5 stars

Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more


Company details

  1. Event ticket seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick, efficient process

Very quick and efficient process to sell a ticket the day before a gig when someone was unable to make it. The whole process took just a few minutes.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Twickets for me is for the genuine fans…

Twickets for me is for the genuine fans and people, who are able to buy tickets from other fans and people without being took advantage of, and for people who for what ever reason are not able to go to show, know the ticket is going to a genuine fan and they are not being ripped off !! It is a superb website and stops the gready unscrupulous touts from ripping off the genuine people who work hard to try and see live shows!! Well done twickets, shame on the ticket touts and shame on the government for ignoring ticket touts !!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, easy and cheerful transaction. Definitely using Twickets again and the thing I love the most about this app is it's fairness to keep touts out! Well done Twickets.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick responses from seller

Quick responses from seller. It was a last-minute shout to go and so it was great that everything was confirmed so quickly. The seller accepted my offer price of face value too.

I just need some for Geese at The Troxy in September. All the recent Geese ones were gone as soon as my push notification reached me, even though I clicked immediately.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Rip Off

Several things wrankle with me. I could not travel to the Grand National and thought this would be fine.
I put tickets on and before I knew it they were sold - with no ability to change my mind. I then had to pay the express postage and best of all- there is now a problem with PayPal so no money.
I should have just given the tickets to a family member… so I don’t understand all this positivity as my experience is crap. I am now out of pocket.

9 April 2026
Unprompted review
Twickets logo

Reply from Twickets

Hi Paul,

We’re really sorry to hear about your experience – we understand how frustrating this must feel, especially when things didn’t go as expected.

We’ve reached out to request a few details about your account/order so we can look into this properly for you. Just to clarify in the meantime, when paper tickets are listed on our platform, the buyer covers the postage cost at checkout, and this is included in your final payout.

Regarding PayPal, payments are processed directly from the buyer to the seller and should appear in your PayPal account straight away. If there’s an issue with this, we’d definitely like to investigate further and help get it resolved.

As soon as you come back to us with the requested details, we’ll take a closer look and follow up with you via email as quickly as possible.

Kind regards,
The Twickets Team

Rated 5 out of 5 stars

I’ve had nothing but positive…

I’ve had nothing but positive experiences using Twickets. It’s such a relief to have a ticket resale platform that genuinely looks after fans by keeping prices at face value, which makes it fair and stress free compared to many other resale sites.

The process is straightforward, secure, and easy to use, whether you’re buying or selling. I especially like how transparent the fees are and how quickly tickets appear and sell once listed. It gives real peace of mind knowing that everything is checked and moderated, so you’re not at risk of being overcharged or scammed.

I’ve managed to get hold of tickets for events that were completely sold out, and also successfully sold spares without any hassle. Twickets is now my go-to whenever I need tickets,reliable, fair, and fan focused. Highly recommended!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend!

I made an account. Set up ticket alerts. Found the tickets I was after then bought them!
Very easy to do. Would recommend.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy transaction

Easy transaction, email from ticket seller arrived promptly after paying for them. No issue getting into venue on day of show. Would use Twickets again.

13 April 2026
Unprompted review

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