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Twickets Reviews 7,557

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TrustScore 5 out of 5

4.8

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, making it easy to buy and sell tickets. Many appreciate the fair pricing, often at face value or less, and the quick, smooth transaction process. People frequently highlight the efficiency of the service, noting how quickly tickets are sold or transferred, and the reliability of the platform for securing tickets to sold-out events. However, some customers encountered difficulties with the listing process, finding it confusing or time-consuming to upload tickets. A few users also reported issues with the website's functionality when trying to purchase tickets for popular events, experiencing captchas or spinning icons that caused them to miss out on available tickets.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and... See more

Website

Consumers generally express satisfaction with the website, highlighting its ease of use for both buying and... See more

Order

Users describe positive interactions with order. Many customers found the process of buying and selling... See more

Price

Customers consistently note positive experiences with price. Many reviewers appreciate the fair and... See more

Service

Customers had positive experiences with service. Many reviewers found the service efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more

Rated 5 out of 5 stars

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more

Rated 5 out of 5 stars

I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more

Rated 5 out of 5 stars

Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more

Company details

  1. Event ticket seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy transaction

Easy transaction, even if the fees are a little pricey. Also I haven’t received my tickets yet, so I am relying on the owners forwarding them when they receive them.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Spinning captcha grrrr

So annoying you click on it when tickets become available but the captcha is already spinning so you have to wait until it stops before you can click by then tickets are gone it’s been happening for since January ! Unless someone has a way around it.
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You say that but my point is why is it ALREADY spinning u then have to wait for it to stop before u can press it its dosent need to be doing that urs is the only one that does this.

24 January 2026
Unprompted review
Twickets logo

Reply from Twickets

Hi Mell,

Thanks for your feedback — we’re really sorry to hear how frustrating this experience has been, especially when you’re trying to secure tickets quickly.

We understand how the spinning captcha can feel like it’s slowing things down at a critical moment. It’s part of a wider set of security checks designed to protect users and ensure fair access, and it’s applied consistently across all accounts. That said, we appreciate how this can be frustrating in high-demand situations.

For popular or sold-out events, there can be thousands of people trying to secure the same tickets as soon as they become available, which means they can be snapped up very quickly.

We’d definitely encourage you to keep trying — availability can change frequently, and more tickets often appear closer to the event date.

Thanks again for taking the time to share your experience.

Kind regards,
The Twickets Team

Rated 5 out of 5 stars

Easy to use

A quick alert on available tickets for rugby - paid for tickets, communicated with seller and had received tickets within 5 mins

8 April 2026
Unprompted review

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