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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, most reviewers were let down by their experience overall. Customers frequently complained about the poor customer service and rigid automated systems that make it extremely difficult to resolve unexpected account issues and locked profiles. Consumers also expressed deep frustration with random account suspensions and the complete lack of transparent explanations or human help from support teams. Some reviewers were happy with the platform, noting it is an excellent place for staying updated with real-time news and connecting with people. Others also appreciated being able to easily share opinions, follow interesting topics, and engage in open discussions whenever they feel like it.

What people talk about most

User experience

Customers consistently note negative experiences with user experience, highlighting frustrating account... See more

Customer service

Reviewers express deep dissatisfaction with customer service, highlighting frustration over automated replies... See more

Website

Users describe profound dissatisfaction with the website, pointing out that arbitrary changes, poor... See more

Application

Reviewers highlight negative aspects of application, noting that the platform is completely nonfunctional,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Now known as X, this company has no customer support worthy of its name, even for paying users. There are forms available, but while support answers once or twice, they often just copy and paste somet... See more

Rated 1 out of 5 stars

Like many socail media companies as it is known as X now from twitter its the worse place to be on... nothing but abuse bullying and trolls when you reported them nothing gets done apart from you bein... See more

Rated 1 out of 5 stars

Literally can't use Twitter at all in any useful manner without an account. You can see specific tweets if you can find links to them, but you can't read replies or retweets. Browsing post history is... See more

Rated 1 out of 5 stars

I left X/Twitter 8 months ago because I got fed up with their human verification/count the rocks bulls**t. Tried logging in a few days ago and was told my account is "suspended " - can read only.... See more


Company details

  1. Social media agency
  2. also in
  3. Media company

Information provided by various external sources

Twitter is without a doubt the best way to share and discover what is happening right now.


Contact info

1.2

Bad

TrustScore 1 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.2

All reviews

(2,517)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unreasonable account blocking and failure to respond to more than hundreds of requests to unblock the account

three months ago, for no reason and all of a sudden, they blocked my account, which was connected to my Twitter account in airdrops and various projects. All my plans and goals were overshadowed by this incident. I wanted to make my voice heard to the people of the world that Twitter is a shameful virtual network that behaves cruelly while it has already made many projects and companies dependent on it. Shame on the entire Twitter team (x.com)

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Got an email to say my account was locked because i had violated twitters rules I appealed it Got another message to say they had made a mistake and my account was unlocked but its not Contacted Elon Musk who said i would have to pay $250 What a crap service Now i have been told i have to pay to restore my account which i will not do as it was X’s fault which they have admitted They are crap

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad products one plus

R/S
I have purchased one plus nikband on 17th December 2024 and my Bluetooth problem is that the battery is not charging so I have submitted it to one plus carr maharashtra in solaur jain telicom and my Bluetooth sound is coming clear but it has been rejected as Bluetooth physical damage and the warranty condition of our one plus company is third class 7720041189

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Locked account, deleted email hell!!!

CAUTION!
I've been locked out of my account by the automated 'prove you're identity'. Unfortunately i no longer have access to the email address, so im at a complete deadlock with the account!! it means that the profile will still be on there for possibly ever.

Twitter doesn't state this when signing up for an account, so be careful, especially when posting content you eventually want to delete! shocking

3 September 2025
Unprompted review
Rated 2 out of 5 stars

Used to be better

Used to be better. Too many bots and spam accounts now. The timeline is a mess and finding actual interesting content is hard. Not worth the time anymore.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

absolute garbage

absolute garbage. Musk has ruined the app. you verify your age and then it doesn't work anymore. This seems just like a ploy for the US to get EVRYONE in the worlds pictures and information legally. DO NOT SEND THEM PICTURES. Just stop using the site and it will go away.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

Not what it used to be

Recently I started to use Twitter again after 2009. In the first couple of days of being active I got locked out. After finishing their crazy complex captcha couple days later they put a 3 day restriction limit for posting or any other social interaction. All I did was follow my favorite topics, repost and like.

To mention, in my first days I encountered more bot and toxic scammer random messages than I could imagine, reporting them makes no difference, I see them still there days later, living and thriving there. I learned not to follow back anyone the hard way. Most toxic platform in my experience so far.

9 August 2025
Unprompted review
Rated 1 out of 5 stars

Twitter is a horrible place.

I'm disgusted by what Twitter has become. When I first downloaded the app, all I saw were racist, misogynistic, and homophobic posts from even verified accounts. Even worse is how these posts get so many views, likes, and shares, and the horrible comments underneath these posts. This App gives horrible people a platform to share hate speech. And I wish I could give 0 stars.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

NO CUSTOMER SERVICE SUPPORT TOXIC SOCIAL MEDIA

If you’re dealing with harassment or poor customer service on Twitter and your account is unfairly locked or suspended without resolution, keep a record of all communications. Even if X has a "no-refund" policy, remember you are still entitled to support, especially if you’ve paid for a Premium account. File a complaint with consumer protection agencies and consider a chargeback through your payment provider. Take it public on social media, companies often respond faster when issues are visible. Consumers are protected by law, and Twitter must be held accountable for failing to deliver the promised support and service.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Twitter was never good.

This platform had its issues from the very beginning it was available to the open public, and it only got worse over time. Bullies, trolls, extreme political views, and every other toxic behavior is the norm here and those working on this site don't seem to do enough.

I see no reason to ever come back or make a new account. The experience is just bad overall.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Unfair account suspension and unhelpful support”

I had a very disappointing experience with Twitter/X. They suspended my verified account without giving me any clear reason, and I never violated any rules. I tried to contact support many times, but they didn’t help and just kept sending automated replies. The system seems broken, the support team doesn’t care, and they make it impossible to fix the issue. Very frustrating and unfair treatment for loyal users.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Our Time

Our Time
A series of bad reviews and now I am one more. From my experience and what I see written by others, An unscrupulous company taking money and often not delivering services or locking you out of your acct after payment. You cannot speak on the phone but u can text the company often saying they will get back to you in 24 hours but most likely won't. However, it appears to me if you say things to get them angry they are back to you in seconds. That is my experience.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Liars

Twitter permanently suspended my account, falsely accusing me of "inauthentic behaviours". There have been no inauthentic behaviours on my account - they are lying. They have ignored all contact with them. I believe they have suspended me because of my beautiful (Catholic) content and are lying about the reason.

19 June 2025
Unprompted review

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