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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, most reviewers were let down by their experience overall. People frequently complained about sudden unjustified account suspensions, automated moderation issues, and the complete lack of helpful customer support or reliable human assistance. Consumers also mentioned that the interface feels uncomfortable and the platform is heavily filled with toxic comments and random content. Some reviewers were happy with the platform, noting that it remains a very useful tool for following real-time breaking news and important global conversations. They truly appreciated how easy it is to connect with people from different backgrounds and share their personal thoughts instantly.

What people talk about most

User experience

Reviewers highlight negative aspects of user experience, pointing out that the platform is a dysfunctional,... See more

Customer service

Customers reported strong dissatisfaction and frustration regarding customer service, highlighting a complete... See more

Website

Customers consistently note negative experiences with website, describing frustration over account... See more

Application

Users describe negative interactions with application, citing a completely nonfunctional design that locks... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Now known as X, this company has no customer support worthy of its name, even for paying users. There are forms available, but while support answers once or twice, they often just copy and paste somet... See more

Rated 1 out of 5 stars

Like many socail media companies as it is known as X now from twitter its the worse place to be on... nothing but abuse bullying and trolls when you reported them nothing gets done apart from you bein... See more

Rated 1 out of 5 stars

Literally can't use Twitter at all in any useful manner without an account. You can see specific tweets if you can find links to them, but you can't read replies or retweets. Browsing post history is... See more

Rated 1 out of 5 stars

I left X/Twitter 8 months ago because I got fed up with their human verification/count the rocks bulls**t. Tried logging in a few days ago and was told my account is "suspended " - can read only.... See more


Company details

  1. Social media agency
  2. also in
  3. Media company

Information provided by various external sources

Twitter is without a doubt the best way to share and discover what is happening right now.


Contact info

1.2

Bad

TrustScore 1 out of 5

3k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(2,518)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deactivated today

Deactivated today, I do not wish to deal with the Troll platform anymore, no accountability means no repercussions. Humanity at its lowest 😔😔

22 June 2025
Unprompted review
Rated 1 out of 5 stars

Embarrassment For The Real Twitter

I have used Twitter since day one.
Elon has turned this platform in to hate filled garbage from all sides. Its not a community of free-speech its a haven for hate and violence. As that is all 99% of Twitter is.
Using X, amounts to trying to pull and elephant with a shoelace. I have a business and Twitter X is useless.
How do you even reach people anymore.
And what was always free is now pay pay pay.
Nope. I hate to say it, but Facebook is far less hateful and violent.
Elon was clueless about what X Twitter was.
He destroyed it.
Instagram is better and more manageable since its connected to Facebook.
Elon screwed up big. Oh and I tried adjust my name profile, had not in months says you cant cause its rate limited ?? Hate Elon and Twitter.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

X changing my opinion

X, the social media platform formerly known as Twitter, is actively changing my given opinion by deactivating the ♡ symbol. I tried it many times on different posts, but I could not get the ♡ symbol to stay red. A pity and a loss for objectivity and democracy.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Its dead & gone

Who'd of thought it possible to have destroyed this platform so utterly & completely !?

Zero engagement, zero reach, fake views.

There are no longer any businesses, brands, organisations using Twitter/X. They've all abandoned the platform.

It's now a ghost town inhabited by bots, fake accounts, cam girls & pathetic propaganda peddling phukwits & morons.

The algorithm is now completely Fubar.

Posts all get an almost identical if not identical number of "views".

Clearly they are shown to nobody, let alone on the basis of relevance, specific hashtags, keywords etc

And surely all of your followers should see them so why only a couple of dozen views per post at best when you have X,XXXs of followers, not withstanding there ate allegedly a couple of hundred million users of the platform !?

It's simply a waste of time, you are probably the only person seeing your own posts !

The reality is almost no one will see your posts.

If you value your time & your sanity, don't even think about visiting Twitter/X.

After more than 11 years.....account deleted.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

X in my opinion is one of the worst…

X in my opinion is one of the worst social media platforms due to their outlandish restriction guidelines. Wish I knew before setting up a store account. "Restrictions to getting premium, Restrictions if you don't follow enough people, Restrictions if you stop following people, Restrictions if you don't post enough, Restrictions if you don't have enough followers, etc. For everyone that wants to go to twitter, good luck and have fun with that.

11 May 2025
Unprompted review
Rated 1 out of 5 stars

Twitter banned me for being too friendly

Twitter was recommended by friends and I joined up. I followed those friends and those that they suggested. Then I got a warning that I was following too many people too fast. According to a google search, this is seen as "bad" behavior, as a way to artificially inflate your profile. Never faced this kind of moderation on other social media. Now a week later, I've been notified that my account has been permanently suspended, for "Inauthentic behavior".
Now I see why I heard that the mass exodus from X to bluesky happened. They got tired of the BS.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Twitter, and anything Google related AVOID

Like you tube and anything related to Google the stressful signing in procedures is just too much and I am seriously trying to move away from Google, You tube and Twitter. I have already dumped Facebook and PInterest over a year ago and changed email address. Its just a matter of time till I have dumped all these time wasting companies too.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

I am a paying user of X (formerly…

I am a paying user of X (formerly Twitter) and subscribed to X Premium, including account verification.

My verified account (@livsbrina) was suspended without valid reason, allegedly for violating the Authenticity policy. I am a real person, have never impersonated anyone, and used the account legitimately for years.

I submitted several appeals through the official forms, but only received automated replies. On top of that, I cannot access any of the Premium Support features I paid for — the support forms are broken, and the support email address (subscriptions/@twitter./com) is inactive and bounces back.

There is absolutely no way to contact a real person or get proper assistance, even as a paying subscriber. This is incredibly frustrating and completely unacceptable.

I expected better from a platform I supported financially. I am extremely disappointed and demand a real resolution.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Still a p*rn cesspool after Musk takeover huh?

Crazy how everyone on the right, including Elon himself, claim to want to protect children from the left, and yet Twitter/X still allows graphic, uncensored pornography and 18+ content despite being a 13+ platform... Pick a script and stick to it. Either be an 18+ or a 13+ platform, you can't have both.

1 May 2025
Unprompted review
Rated 2 out of 5 stars

A Platform in Decline, Ruled by Inconsistency and Ego

After years of active use, I was blocked from X without warning or a clear reason. According to their notice, a "human" reviewed my account and decided I was in breach of their vague, ever-shifting X Rules. The result? Permanent read-only mode. I can’t post, like, or interact — and apparently, I’m banned from creating new accounts too. No transparency. No recourse. Just silence, unless you fancy appealing into the void.

The real issue isn’t just the ban — it’s the broader hypocrisy. While legitimate accounts like mine are flagged and removed, the platform continues to host right-wing extremists, conspiracy theorists, and hate-driven content unchecked. Why? Because that’s the engagement Elon Musk and his acolytes feed off. It's all about attention, not accountability.

Musk has turned X into a chaotic playground of algorithmic failure and public spectacle. He claims to champion "free speech," but in practice, it’s selective enforcement and ego-driven chaos. While he fiddles, his car empire crumbles — and this once-vibrant platform burns.

X isn’t a public square anymore. It’s a controlled, inconsistent echo chamber that punishes users arbitrarily while rewarding those who shout the loudest, regardless of harm.

Avoid it — or leave it behind if you still can.

30 April 2025
Rated 2 out of 5 stars

Average social network

Average social network. Writing short posts works well, but for longer posts you need to go Premium with high subscription prices. Additionally, they have Captcha tests that are hard to complete for users with visual impairments. Moreover, they have weak protections for users against spam or other unwanted interactions. Many fake accounts are following me. In my view, Twitter is less safe for free users than it used to be. Have a nice day.

27 April 2025
Unprompted review
Rated 1 out of 5 stars

Account auto-suspended by an x-bot via…

Account auto-suspended by an x-bot via mail, I've opened 10 appeals, and none of them were answered, they were closed without any notice or further mail. I'm re-opening them nearly every day and try to find an official body supervising twitter to raise official complaints against the company, but so far, I haven't found any. 0 accountability - if you can afford, never make an account, close all existing accounts, never pay them anything, never advertise there. Let them freaking rot, shut down and go bankrupt.

23 April 2025
Unprompted review
Rated 2 out of 5 stars

Account suspended on Twitter/X without explanation – no response to appeals

My Twitter/X account (@maya2023rebel) was suspended without warning and without any explanation via email. I’m an OnlyFans model and was using the platform to post photos and short clips of myself, along with my OnlyFans link—just like thousands of other models on Twitter/X.

I did not violate any rules (I only shared teaser content, not explicit material directly on the platform). I’ve submitted 4–5 appeals through the official form, but I haven’t received a single reply.

This feels like an unfair and inconsistent decision, and shows a complete lack of transparency from Twitter/X. I hope they will review my case and either reactivate my account or at least provide a clear reason for the suspension.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Double charge for X Premium — no support response after 24+ hours

April 16, 2025
Double charge for X Premium — No support response after 24+ hours — Account shadow-banned & Unable to Log In

I was charged twice for the same X Premium subscription using the same card, on the same day, with identical invoice details. Despite reaching out to X Premium support through all available channels (direct messages, emails, and public mentions), over 24 hours have passed without a single acknowledgment or response. My account clearly shows two identical subscriptions active and set to renew, yet no action was taken to clarify or correct the issue.

I am not upset about the financial loss as much as I am disappointed in the total absence of customer care from such a large platform. If this is how X treats paying users, it reflects a worrying disregard for transparency and accountability.

To make matters worse, after this issue, I experienced shadow banning on my account, which severely impacted my ability to engage with others on the platform. This suggests a systemic failure and possible retaliation, making the experience even more frustrating.

Additionally, Stripe’s support was equally unhelpful. They acknowledged the double charge but refused to take any action on my behalf, directing me back to X Premium for resolution, despite the lack of responsiveness from them.

What’s more concerning now is that I am unable to log into my account due to what seems to be a complete account ban or shadow ban. This makes it impossible to follow up or resolve any of the issues mentioned.

This is my genuine experience, and I hope others are aware of the risks before subscribing to X Premium. The platform’s customer service and handling of issues is deeply concerning.

Date of Experience: April 14, 2025

12 April 2025
Unprompted review
Rated 1 out of 5 stars

Right now the principal offender…

Right now the principal offender against free speech outside an obvious totalitarian state like China or Russia is the USA. Look no further than X and Elon Musk.

It’s ironic that Musk should be lecturing the rest of the world about free speech and truth when he seems so intolerant of views other than his own.

1 April 2025
Unprompted review

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