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Rated 1 out of 5 stars

DISGRACEFUL - THE WORST PLACE I HAVE EVER BOUGHT FROM. Don’t even bother ordering from here. Visited their London store but ordered online and guess what… the order ships from Spain so they try to c... See more

Rated 5 out of 5 stars

Bought my hoodie on black friday, got an email saying it might be delayed due to a high amount of sales, hoodie actually came on time despite being warned about a potential delay. Love the fit and qua... See more

Company replied

Rated 2 out of 5 stars

They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these... See more

Rated 4 out of 5 stars

I ordered a ring from Twojeys. It arrived on time from Spain to the Netherlands. The design and quality are amazing. Unfortunately the ring was too big (even though I measured my finger according... See more

Company details

  1. Jewellery shop

Written by the company

TWOJEYS is a unisex jewelry brand created in 2019 by Joan Margarit and Biel Juste. Inspired by the Californian style during a trip along Route 66 from Las Vegas to Palm Springs, they decided to embark on a new adventure and create the Twojeys universe. A brand of unique and timeless jewelry for him and her, designed and handmade in Spain with sustainable, local logistics and biode- gradable packaging.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service and help!

I made my order to the wrong adress and the team helped me all the way until my package came! Super Helpful and trustful! The package ended up arriving perfectly

13 December 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Fernanda!! Thank you for your feedback! We remain at your disposal. Always ⭐️⭐️

Rated 1 out of 5 stars

No delivery - no help

I made an order already more than 3 weeks ago...it was supposed to be for my bf's birthday gift. The shipping company you have a contract with is the worst. My package has not been delivered yet, impossible to contact them, you don't reply my emails... please do something

12 December 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hello Chanel! Please contact us to hello@twojeys.com and we will solve this asap! We remain at your disposal. Always ⭐⭐

Rated 1 out of 5 stars

You have not responded to my two emails…

You have not responded to my two emails to provide a shipping update on my parcel.

It has not been delivered to my address at all and the tracking info is limited.
Order 188629. Not professional .

28 November 2023
Twojeys logo

Reply from Twojeys

Hey Mila!! We are sorry to hear that this. Whenever you have any doubt or problem write us at hello@twojeys.com and we will always help you asap! ⭐️⭐️

Rated 1 out of 5 stars

The t-shirt I purchased has a poor…

The t-shirt I purchased has a poor quality.

Furthermore, I am unable to return the product due to an error I made while entering my email address during checkout. Unfortunately, the website does not provide any options for me to rectify this mistake and proceed with the return process.

23 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Gonzalo! If you enter the wrong email address you can restart the return process without any problems! If you have any doubts you can always write us at hello@twojeys.com!⭐️⭐️

Rated 1 out of 5 stars

“Big bargain”- Not!

I ordered an item which was $44 on sale. Shipping and handling was not shown until after I paid. S&H WAS $34. I “really” got a bargain.

29 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

We are sorry for the shipping price, we will try to improve it!⭐️⭐️

Rated 1 out of 5 stars

Sent me an expired link to return an…

Sent me an expired link to return an item that snapped after a few wears. Declined to reply to my messages after that. Shoddy company would avoid at all costs.

29 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

All our orders have a 14 days guarantee for changes and returns, after that you can always write to us at hello@twojeys.com and we will solve your doubts to make changes or returns out of time! ⭐️⭐️

Rated 3 out of 5 stars

It’s already 3 weeks and I didn’t get…

It’s already 3 weeks and I didn’t get any new information about my order :(

21 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Jan!! Whenever you want information about the status of your order you can write to us at hello@twojeys.com, we will help you! Always⭐️⭐️

Rated 1 out of 5 stars

Poor quality

Poor quality, the prices are always increasing and the quality always diminishing. Don't order, it's no worth it.

16 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Kevin!! We are sorry to hear that this is your feedback. Whenever you have any doubt or problem write us at hello@twojeys.com and we will always help you! ⭐️⭐️

Rated 5 out of 5 stars

Rings and Hoodies

Rings are great quality and the hoodies are great but the rings bent a little when working out so I need to get them reshaped/resized. Also the staff in Barcelona is very friendly.

1 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you so much for your feedback!!! Always⭐️⭐️

Rated 4 out of 5 stars

Customer service is great!

Even though I didn't receive the items as fast as I thought because of issues with the factory, I sent them an email, and they got back to me very quickly on this. They investigated, and gave me updates throughout this process, which was very reassuring. As soon as that issue was fixed, within a few days I received the package and the hoodie was amazing! Probably my favorite hoodie at the moment <3

24 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! We are trying to solve all the problems with shipments as soon as possible! Whenever you have questions about anything you can write us at hello@twojeys.com! We are always at your disposal! <3

Rated 5 out of 5 stars

Best costumer service!

Best costumer service!! My package was gonna be send back to the country of origin and they handled it super quick, made sure that it would be send back to me within no time

23 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Julie!! Thank you so much for sharing your experience with us <3 Always⭐️⭐️

Rated 2 out of 5 stars

Second time ordered sunglasses and they…

Second time ordered sunglasses and they type my address wrong and missing letter so UPS couldn’t delivery to my address. I have to pick it up at UPS facility which is far way and on top of that I got charge $25 for shipping. But the total bill say $0 for shipping. Seem like this company don’t really pay attention much. I will never order anything from them again.

26 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hi Kay, I'm so sorry this has been your experience with us! Shipments to countries outside the EU may carry additional fees and taxes, in this case, it will be the buyer's responsibility. We have nothing to do with this. We wish we could eliminate them, but all customers are affected by this<3
We try to improve day by day to offer you the best experience, from our heart we are sorry you had this feeling! Always⭐️⭐️

Rated 5 out of 5 stars

My favorite brand

I’ve been wearing Twojeys Jewelries for more than 2 years, and all of them are my favorites. And the delivery is always super quick even thought I live far from Spain!

12 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! Always⭐️⭐️

Rated 4 out of 5 stars

Big fan of Twojeys

Big fan of all Twojeys does! Amazing activations and content and fun, timely clothing and jewelry. Just wish items that sold out would make a come back. I've been wanting to buy a shirt for ages now but it hasn't been restocked!

16 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Ashley!! We'll soon be making restock! I hope you can buy the t-shirt you want! Always⭐️⭐️

Rated 5 out of 5 stars

excellent jewelry!

Two years ago, I ordered a chain to Switzerland. It is still in good condition and I like to wear it. A few days ago, I visited the store in Barcelona and got a ring and another chain. Twojeys has so many nice and affordable pieces which combine streetwear and elegance. Highly recommended!

5 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! Always⭐️⭐️

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