DISGRACEFUL - THE WORST PLACE I HAVE EVER BOUGHT FROM. Don’t even bother ordering from here. Visited their London store but ordered online and guess what… the order ships from Spain so they try to c... See more
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See what reviewers are saying
Bought my hoodie on black friday, got an email saying it might be delayed due to a high amount of sales, hoodie actually came on time despite being warned about a potential delay. Love the fit and qua... See more
Company replied
They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these... See more
I ordered a ring from Twojeys. It arrived on time from Spain to the Netherlands. The design and quality are amazing. Unfortunately the ring was too big (even though I measured my finger according... See more
Company details
Written by the company
TWOJEYS is a unisex jewelry brand created in 2019 by Joan Margarit and Biel Juste. Inspired by the Californian style during a trip along Route 66 from Las Vegas to Palm Springs, they decided to embark on a new adventure and create the Twojeys universe. A brand of unique and timeless jewelry for him and her, designed and handmade in Spain with sustainable, local logistics and biode- gradable packaging.
Contact info
C/ Perill 43, 08012, Barcelona, Spain
- hello@twojeys.com
- www.twojeys.com
2.7
Poor
2K reviews
Hasn’t replied to negative reviews
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Nice and cool products.
The product I bought is very nice, also the style is really cool. Also the people who was working there that day helped me to choose what I was looking for. I Really apreciate it.
22 August 2024
Unprompted review
Reply from Twojeys
Hey Miguel,
Glad to see that both our products as well as our service were up to your expectations <3!
Best ⭐⭐
Used by credit card identity thieves to…
Used by credit card identity thieves to siphon money out. Questions credibility
27 June 2024
Unprompted review
Reply from Twojeys
Dear Ravindran,
We working every day to improve the experience and the security of our webpage. If you still have doubts or issues you can always contact us at hello@twojeys.com!
Best ⭐⭐
Horrendous customer service
Horrendous customer service. Necklace broke in month 7 having only been worn a handful of times and NO compensation given! Could not believe it. Recommend shopping for jewellery at Monica Vinader or similar where warranties are 5+ years, not the daylight robbery experience at Twojeys.
1 year warranty displayed on website is false. It’s actually up to 6 months they’ll consider it, then month 6-12 they’ll give you a minor discount on their website, which is a bit of a slap in the face isn’t it. Trying to fleece more money out of unhappy customers!
Separately, lovely product (when it’s not broken) and lovely in-store experience. Just totally let down by awful customer service.
15 June 2024
Unprompted review
Reply from Twojeys
Hey Ric,
I apologize for your dissatisfaction with our customer service. We adhere to strong policies for all our customers.
As outlined in our policies, our items are guaranteed for one year from the date of delivery, with coverage exclusively for manufacturing defects not caused by misuse. We study in detail each case, along with our product department if the damage has been caused by a misuse.
Manufacturing defects usually occur during the first month, we considered with our product team that your case would have been caused by misuse of the product. Therefore we offered a partial refund of the value of the necklace in a Gift Card.
I trust you understand that this is a matter of understanding the case and adhering to established policies. I hope this clarification proves helpful. If you have further questions or concerns, feel free to contact us again in hello@twojeys.com. Always⭐️⭐️
Reply from Twojeys
Hey Casian,
Thank you very much for your kind words, means a lot for us <3
Best ⭐⭐
Hoodie is hoodie’ing
9 May 2024
Unprompted review
Reply from Twojeys
Hey there!! Thank you so much for your message ⭐️⭐️
I ordered a size 18cm bracelet and was…
I ordered a size 18cm bracelet and was sent one in a larger size. After pointing this out in an email, I sent the bracelet back in the wrong size and they sent me another one again in the wrong size. they are not serious
22 May 2024
Unprompted review
Reply from Twojeys
Hello Domenico!!!
We are very sorry for what happened. As I explained to you, we had a problem with the registration of the bracelet. For this reason, we sent you the wrong item twice. We apologize and scheduled a pickup for the incorrect sizes. We also gave you a solution that you accepted and fixed the problem.
I am very sorry for the mistake, but this helps us to improve every day and in growing as people and as a company. We remain at your disposal. Always!!
Best regards! ⭐️⭐️
Great material usage
Great material usage , my chain broke after two years of using it EVERY day and I’m happy to order a new one.
6 May 2024
Unprompted review
Reply from Twojeys
Hey Ignacio!! Thank you so much for sharing your experience! You guys are THE BEST ⭐️⭐️
DISAPPOINTED !
Order #185285
Bought melted star necklace + icon yin yang necklace and garden bracelet which are way more expensive things. Necklaces just darkened crazy after 6-7 uses. Like 5$ necklace but price on website which is like 142$. As for the bracelet, it broke suddenly after 5 days use. I send them like 5 mail 5 dm also comment their post. They just do not care. Such a Shame
2 May 2024
Unprompted review
Reply from Twojeys
Hello Serderlyy! We are sorry for what happened. Please write us at hello@twojeys.com and we will help you as soon as possible!!! We are at your disposal. Always ⭐️⭐️
Order #204780
I ordered a ring, cleaning kit, and a keychain for my boyfriend’s birthday and I kept checking for shipping updates but my order still didn’t ship, so I contacted them via email a day later and they replied two days after saying that the keychain was out of stock and offered me alternatives, so I asked for one of the alternatives which is to refund the keychain amount and ship my order. It’s been 4 days and no reply even though I’ve contacted them from 3 different emails to try and get a reply. My boyfriend’s birthday is so close now and I have no hope in giving him the gift on his special day anymore. Truly disappointed. Ship my order now.
1 March 2024
Unprompted review
Bought a hoodie in Spain and I love it!
Bought a hoodie in Spain and I love it!
5 March 2024
Unprompted review
Reply from Twojeys
Hey Sabrina!! Thank you so much for your kind words!! Always ⭐️⭐️
Dissapointing ring quality and customer attention support
Bought the Aim for the moon ring a bit less than a year ago and the shape of the ring has deformed so much that I struggle to even put it on. I emailed custom support asking for a new one or a refund and they did not help me (even being inside of the 1 year warranty period). They said 'if it had been a manufacturing problem, it would have occurred at the beginning of the year, not now' which makes absolute no sense. I took good care of it and didn't use it in any unadvised situations.
So overall I can say it's a very dissapointing experience. The merchandise quality does not match their product's quaity and their customer attention support is a waste of your time!!!!
/EDIT (response to the reply):
1st: As I assured before, the ring was only used with care (I can strongly disagree with your 'expert product team', it was not misused at all)
2nd: When I contacted you to get a replacement/refund I was ver much so inside the 1 year warranty. I have screenshots to prove it but can not add them here with the editting option (so do not lie pls)
20 February 2024
Unprompted review
Reply from Twojeys
Hey Miguel,
I apologize for your dissatisfaction with the provided information. As we explained to you, it's important to note that we adhere to consistent policies for all our customers.
Our product team, with extensive expertise in this field, has studied in detail the situation and determined that the issue was caused due to misuse. As outlined in our policies, our items are guaranteed for one year from the date of delivery, with coverage exclusively for manufacturing defects not caused by misuse. Since your order was placed more than a year ago, it falls outside the warranty period.
While our rings are highly durable, it is crucial to follow our daily recommendations in our policies on the website: https://twojeys.com/pages/pre-orders. Despite the item being beyond the warranty period, we understand your concern and have provided you a satisfactory solution. We hope you appreciate our commitment to customer satisfaction.
I trust you understand that this is a matter of understanding the case and adhering to established policies. I hope this clarification proves helpful. If you have further questions or concerns. Feel free to reach out again to our CS team whenever you need assistance. Always ⭐️⭐️
EXTREMELY DISAPPOINTED OF LIBERTY RING
One of the rings I bought, called LIBERTY is made of super thin material and now it is broken, with less than 3 months of use. The low quality of the materials has disappointed me, because I gave it to my son as a present and he was very exited about having something from your brand. Your merchandise quality does not match the price of it !!!! EXTREMELY DISAPPOINTED
18 September 2023
Unprompted review
Reply from Twojeys
Hello Javiera! We're very sorry to hear about what happened. We take this feedback seriously. Please accept our sincere apologies for any inconvenience you encountered. We have not received any email from you!! If you send us an email to hello@twojeys.com we'll get back to you as soon as possible and solve the problem.
We are committed to providing a positive experience for all our customers. Your feedback helps us improve. Always. We hope you'll consider giving us another chance to provide you with the service you deserve. Thank you so so much ⭐️⭐️
Poor quality
Poor quality. Silver coating wears off after a few months, especially when worn often. Would buy a real silver ring instead that you don't have to take off when showering etc.
1 February 2024
Unprompted review
Reply from Twojeys
Hello Bas!! We sincerely apologize for the inconvenience you've faced.
We have not received any email from you. To address your concerns promptly, kindly send an email to hello@twojeys.com. Our Customer Service Team will help you asap in finding a solution <3
Alternatively, if you prefer a face-to-face resolution, we welcome you to visit our stores in Madrid, Barcelona, or the UK, where our team will be delighted to assist you in person. Best regards! ⭐️⭐️
the quality doesn't worth the price…
the quality doesn't worth the price (compared with all other brand i have.) And I complaint to them via email which has no effect, so I comment on their instagram, they just keep deleting my comments and others as well.
9 January 2024
Unprompted review
Reply from Twojeys
Hey Lin! We appreciate your feedback. We take your concerns seriously and apologize for any inconvenience caused.
We're sorry to hear that your previous email complaint had no effect, and we understand your frustration with the situation on Instagram. Upon checking, we couldn't find any email from you under this name.
We assure you that your feedback is important, and we're actively working to address these issues. For a more immediate resolution, please reach out to our Customer Service team at hello@twojeys.com, and we'll be happy to assist you! Thank you for your understanding and patience ⭐️⭐️
cupid necklace
got the twojeys cupid silver necklace a year ago, its actually rlly good. i never take it off.. i sweat, i swim, i shower and it goes with everything i wear. it does have a little con though, its brass and it itches a little but overall i rlly couldnt be bothered by it ill still wear it everyday. hoping they release a 925 version of the cupid !!!
7 January 2024
Unprompted review
Reply from Twojeys
Thank you so much for your feedback! Always ⭐️⭐️
the ring size cart is wrong and they…
the ring size cart is wrong and they charge for a refund when it´s not the customer´s fault. i paid for the refund and still didn´t bought the right size.
29 December 2023
Reply from Twojeys
Hey Daniela! Could you please contact us to hello@twojeys.com to solve this asap?
Thank you! ⭐️⭐️
Reply from Twojeys
Hey Marmie!! Thank you for your feedback! much appreciated ⭐️⭐️
Reply from Twojeys
Hey Jayrika!! Thank you for your feedback! much appreciated ⭐️⭐️
No Delivery
I haven't received my product for about 2 months. When I ask, they make an excuse, but there is no improvement. Instead of dealing with orders, they release new products, it's like a joke. If you are going to buy it, you have to wait forever ( I don‘t know when they want to ship my products). Even somethings I ordered from China arrived but they haven't even sent my package yet.
27 December 2023
Unprompted review
Reply from Twojeys
Hello Halil!
Thank you for bringing this to our attention, and we sincerely apologize for the delay you've experienced in receiving your product.
We understand your frustration with the extended wait time and the lack of improvement despite your inquiries. We are very sorry for any inconvenience this may have caused. We are committed to resolving this issue promptly.
To expedite the resolution, please reach out to our Customer Service team at hello@twojeys.com. We'll investigate the status of your order and provide you with a solution!!
Thank you for your feedback, and we look forward to addressing this matter asap ⭐️⭐️
Beautiful hoodie, nice customer service
Bought my hoodie on black friday, got an email saying it might be delayed due to a high amount of sales, hoodie actually came on time despite being warned about a potential delay. Love the fit and quality of it, and that customer service reached out to warn about a delay even though it didn't happen. Would buy again
24 November 2023
Unprompted review
Reply from Twojeys
Hey Giles!! Thank you so much for sharing your experience with us!! You guys are THE BEST!! ALWAYS ⭐️⭐️
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