T W White & Sons Reviews 

405
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, ensuring a welcoming atmosphere, and making the entire purchasing process smooth and enjoyable. People also appreciate the exceptional customer service and professional attention to detail during both vehicle maintenance and sales interactions. Buyers state that representatives go above and beyond to answer questions and keep them well-informed at every stage. However, some people mentioned occasional minor oversights during vehicle handover, such as missing small accessories or unadjusted tyre pressures. A few reviewers also noted that expected service plans or specific vehicle preparations were occasionally missed or required additional follow-up.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, courteous, and friendly staff who... See more

Staff

Users describe positive interactions with staff, highlighting their professional and friendly service.... See more

Customer service

People report positive experiences with customer service, noting that staff members are attentive, polite,... See more

Product

Clients share positive opinions on product quality, noting that vehicles are presented in excellent condition... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth transactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... See more

Company replied

Rated 5 out of 5 stars

Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible. Above and beyond. Literally. The staff at Mazda on my... See more

Company replied

Rated 5 out of 5 stars

From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more

Company replied


Company details

  1. #11 of 46 best companies in Motor vehicle dealer
  2. #16 of 91 best companies in Car dealer

Information provided by various external sources

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Contact info


4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(405)

361 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and friendly service.

The Byfleet service centre is very efficient ( same can not be said for the Bookham one in the past) .
The car is taken in for service at the allotted time, and is ready half an hour early, washed and vacuumed.
The 5 year service plan basically means you get dealer service at non dealer prices.

16 April 2026
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Reply from T W White & Sons

Ian, we're delighted that you find our Byfleet Mazda servicing team to be efficient and suitable for your needs, and thank you for your comments. It does look like it was a good number of years ago that you visited our Bookham site which has since been re-sited, and we'd expect that you'd now receive the same efficient level of service there too should you ever visit.

Rated 5 out of 5 stars

Excellent service.

Excellent service from our initial meeting with Ben to finalisation of the estimate. Now hopefully the delivery will just as good.

16 April 2026
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Reply from T W White & Sons

Grahame, thank you for your 5 star rating for our service team.

Rated 5 out of 5 stars

I specifically wanted a Korando car as…

I specifically wanted a Korando car as I was pleased with the Korando I already had and I needed to upgrade to a newer model.
I came across TWWhite’s website selling this newer model and from initial enquiry to delivery of car the service I received was excellent. I would have no hesitation in recommending anyone to purchase and deal with especially Dan or any of the staff of T W White

23 April 2026
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Reply from T W White & Sons

Muriel, thank you for your recommendation of our Effingham KGM showroom team, your positive comments are appreciated.

Rated 5 out of 5 stars

Great customer service and purchase…

Great customer service and purchase journey from start to finish with special mention to Mark Hammond for his professional and knowledgeable approach.

23 April 2026
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Reply from T W White & Sons

Jeremy, Thank you for letting our Bookham Mazda showroom team know how they did. We'll be sure to pass on your comments.

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient, as usual for service & MOT

16 April 2026
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Reply from T W White & Sons

Janis, thank you so much for your feedback, we look forward to seeing you again next year.

Rated 5 out of 5 stars

OVERLY PLEASED OUTSTANDING SERVICE FROM HARVEY

OVERLY PLEASED - OUTSTANDING SERVICE FROM MY REPRESENTATIVE.
I had Harvey as my representative. Who was absolutely EXCELLENT.. Harvey I met last year when I first came in, where we sorted out paperwork and information. Life happened and I returned back 5 months later. And contact Harvey, who remembered myself and very easily continued where we’d left off.
He made the whole entire process, easy and everything was done so promptly.
I have to give the biggest thank you to Harvey, for always being outstandingly professional, yet kind, friendly, very informative, efficient. As he managed everything and made it ever so simply to complete a couple of quick forms to fill in and complete and made the whole transition truly comfortable and enjoyable. And came with me on my test drive and managed my whole experiences successfully leading to the full joy and excitement to receive my new Mazda. Which I did collect and absolutely love.
Overall the process was extremely smooth, easy, comfortable, enjoyable,
Thanks to Harvey being ever so polite, respectful, professional, experienced, honest, again friendly and able to communicate fully and I couldn’t have met another person I feel who was a part of the reason for wanting to go back and confirm my decision..
This is Harvey 100% absolutely represents the company to its best. And I advise anyone thinking of purchasing a new vehicle to come here, as the Mazda itself it’s an absolutely beautiful, smooth, quality vehicle and support is ongoing if you need to ask any questions or are unsure of anything, Harvey and the whole team respond back right away and are there for anything regarding your new car, before, during and after collection (or delivery).
I’m so impressed with Harvey and this branch, Harvey is clearly a leader and has a management style about him, in where you hope other representative were all this way.
But also the every other member of staff I spoke too and communicated with, were also truly lovely, helpful, polite and aware of one another. Which you had the sense they were also a team with a family feel.
BEST BRANCH, BRILLANT ONE ON ONE SERVICE THROUGHOUT WITH HARVEY, BEAUTIFUL CAR, and EXCELLENT TEAM who all made it very easy and simple, with a nice quick true to word process.

Thank you Harvey and the whole team truly, ever so much.
I’m so grateful and truly appreciate everything you have done throughout and the customer service and care you provide from the beginning, my return and throughout.

17 April 2026
Unprompted review
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Reply from T W White & Sons

Amber, your wonderful feedback and rating means a lot to us. We do strive to provide a supportive yet unpressurised showroom experience, so are so pleased that you felt comfortable with that throughout. Thank you for sharing your Mazda buying experience here.

Rated 5 out of 5 stars

Good service

16 April 2026
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Reply from T W White & Sons

Gordon, we really appreciate your positive review of our Byfleet servicing team, thank you.

Rated 5 out of 5 stars

Customer service

Good Staff always helpful and will go out of the way to sort any problems

16 April 2026
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Reply from T W White & Sons

Thank you Gina for taking the time to let us know how we did. If there's anything else we can help with, do let us know.

Rated 5 out of 5 stars

Excellent Service…

Simon was very helpful and the service I got was very good, I think the staff at this garage really look after their customers. I definitely recommend this garage to anyone considering a new car or a service.

16 April 2026
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Reply from T W White & Sons

Julie, your recommendation of our TW White Mazda Orpington site means a lot. Thank you for taking time to let others know about your positive experience with us.

Rated 5 out of 5 stars

Free pick up and return service

Free pick up and return service. Monthly service payment plan, so easy to budget. Knowledgeable and courteous staff.

16 April 2026
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Reply from T W White & Sons

Sue, we're happy to hear that you always have such a positive experience with our servicing team, and thank you for sharing your comments.

Rated 5 out of 5 stars

The staff are so friendly and helpful

The staff are so friendly and helpful. I have used Tw white for years for servicing and highly recommend them.

16 April 2026
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Reply from T W White & Sons

Maggie, we're so glad to hear that you always have a great servicing experience with our Byfleet team, and your recommendation means a lot, thank you.

Rated 5 out of 5 stars

28.03.2026

Profeccional. Clean. Ontime.

16 April 2026
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Reply from T W White & Sons

Yury, thank you for your kind words regarding our servicing operation.

Rated 5 out of 5 stars

Great customer experience

All of the staff in Bookham are so friendly and professional. They go out of their way to be helpful and to look after their customers well.

31 March 2026
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Reply from T W White & Sons

Hazel, thank you, your wonderful feedback and rating means a lot to us. We'll be sure to share with the Bookham team.

Rated 5 out of 5 stars

Mazda Orpington exceptional customer experience

Both car sales and servicing in Orpington continue to provide an exceptional customer experience. As a customer of over 10 years I would highly recommend this dealership.

2 April 2026
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Reply from T W White & Sons

We always strive to provide a top quality service to each and every customer and it's great to hear that both our Mazda showroom and service teams have lived up to that for you over the years. Thank you for the feedback.

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