T W White & Sons Reviews 

405
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, ensuring a welcoming atmosphere, and making the entire purchasing process smooth and enjoyable. People also appreciate the exceptional customer service and professional attention to detail during both vehicle maintenance and sales interactions. Buyers state that representatives go above and beyond to answer questions and keep them well-informed at every stage. However, some people mentioned occasional minor oversights during vehicle handover, such as missing small accessories or unadjusted tyre pressures. A few reviewers also noted that expected service plans or specific vehicle preparations were occasionally missed or required additional follow-up.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, courteous, and friendly staff who... See more

Staff

Users describe positive interactions with staff, highlighting their professional and friendly service.... See more

Customer service

People report positive experiences with customer service, noting that staff members are attentive, polite,... See more

Product

Clients share positive opinions on product quality, noting that vehicles are presented in excellent condition... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth transactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... See more

Company replied

Rated 5 out of 5 stars

Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible. Above and beyond. Literally. The staff at Mazda on my... See more

Company replied

Rated 5 out of 5 stars

From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more

Company replied


Company details

  1. #11 of 45 best companies in Motor vehicle dealer
  2. #16 of 91 best companies in Car dealer

Information provided by various external sources

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Contact info


4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(405)

361 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New car

Harvey was very helpful & friendly. Made the whole process of buying a car very easy.

4 June 2026
T W White & Sons logo

Reply from T W White & Sons

Rob, we're happy to hear you had a great buying experience with our Weybridge Mazda showroom team and will be sure to pass on your comments.

Rated 5 out of 5 stars

A wonderful experience

A wonderful experience, friendly, helpful staff that, give you all the options prior to purchasing a new car

4 June 2026
T W White & Sons logo

Reply from T W White & Sons

Karen, thank you for your kind words and review of our Bookham Mazda showroom team. We're glad we provided such a positive buying experience.

Rated 5 out of 5 stars

Good Company

Very relaxed, no pressure from employees to look at this or that model. But there to help with queries

4 May 2026
T W White & Sons logo

Reply from T W White & Sons

Kevin, we're pleased to see you appreciated our Suzuki showroom team's supportive approach whilst purchasing from us. We do hope we can be of assistance again in the future.

Rated 5 out of 5 stars

What a great company

What a great company, Daniel helped throughout the process made it all easy, found a car I love within my budget, great customer care highly recommend and will use again

4 June 2026
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Reply from T W White & Sons

Clare, your wonderful feedback and rating alongside your recommendation means a lot to us, so thank you for sharing your experience of our Suzuki showroom team here with others. We look forward to seeing you again.

Rated 5 out of 5 stars

We are returning customers and would…

We are returning customers and would not go anywhere else. All the staff are polite, helpful and make you feel so welcome the minute you enter the showroom. Fantastic, thank you.

7 May 2026
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Reply from T W White & Sons

Denise, thank you for sharing your experience of buying from our wonderful Mazda showroom team, and of course we look forward to welcoming you back for future visits to our TW Whites site.

Rated 5 out of 5 stars

Outstanding Service

The Service received from viewing the car to receiving the keys was totally flawless . The whole process was made so simple by a very good team in the sales department I would I would highly recommend using this company

21 May 2026
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Reply from T W White & Sons

Paula, your wonderful feedback and rating for our Mazda showroom team means a lot, thank you. We hope to be able to assist you again in the future.

Rated 5 out of 5 stars

We were supported by Matthew he was…

We were supported by Matthew he was very helpful and informative and was not pushy at all just answered all our questions
He also did a follow up call the next day to check all was ok
There was a small glitch on our side with the registration document in the wrong name but they sorted that very quickly for us

17 May 2026
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Reply from T W White & Sons

James, we're happy you found our Effingham Suzuki team to be so supportive throughout your buying experience with us. If we can be of further assistance in the future do get in touch.

Rated 5 out of 5 stars

Whites go Mazda service.

Happy with my Mazda service car ready on time and service plan straight forward with friendly reception staff.

28 May 2026
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Reply from T W White & Sons

Gerald, we thank you for the positive review and look forward to seeing you again.

Rated 5 out of 5 stars

Service carried out promptly

Service carried out promptly, staff very polite.

28 May 2026
T W White & Sons logo

Reply from T W White & Sons

Gerald, we appreciate your positive review about your recent experience with us, thank you.

Rated 5 out of 5 stars

Great service when we bought our Suzuki…

Great service when we bought our Suzuki X Cross recently. Can highly recommend them!

14 April 2026
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Reply from T W White & Sons

Christer, your recommendation of our Effingham Suzuki showroom team means a lot so thank you for letting others know about your positive experience with us.

Rated 5 out of 5 stars

Absolutely perfect everytime I go there…

Absolutely perfect everytime I go there for my MOT and Service.
Office staff always smiling, Mechanics always give you a nod and help any way they can. Been going for 4 years. I will never go anywhere else now.
Thank you!

8 May 2026
T W White & Sons logo

Reply from T W White & Sons

Daniel, we're happy to hear that you always have such a positive experience with our team, and look forward to your next visit.

Rated 5 out of 5 stars

Great service

Great service - polite, friendly, proactive, good value 👍🏻

28 May 2026
T W White & Sons logo

Reply from T W White & Sons

Diana, we hope our Byfleet service team can be of service to you again in the future.

Rated 4 out of 5 stars

Staff and customer service is excellency

Staff and customer service is excellency

28 May 2026
T W White & Sons logo

Reply from T W White & Sons

Ron, thank you for your positive comments for our Byfleet servicing team. We look forward to welcoming you back next year.

Rated 5 out of 5 stars

The Sales Manager very professional…

The Sales Manager very professional knowledgeable and a very likable plausible person

21 May 2026
T W White & Sons logo

Reply from T W White & Sons

Mark thank you, our Effingham Suzuki showroom team strives to provide a top quality service to every customer, and we're so pleased that you decided to review your buying experience with us here.

Rated 5 out of 5 stars

The salesperson

The salesperson, Geoff Tyrrell was very helpful and efficient

21 May 2026
T W White & Sons logo

Reply from T W White & Sons

Geoff, thank you for your positive comments regarding our Effingham Suzuki showroom team.

Rated 5 out of 5 stars

Friendly Staff

Very friendly reception staff when arriving and leaving.

14 May 2026
T W White & Sons logo

Reply from T W White & Sons

Gill, thank you for your positive comments. We do hope to see you again next year.

Rated 5 out of 5 stars

The entire team was helpful

The entire team was helpful, not pressuring at all, went above and beyond and made buying my new car painless - for someone who has anxiety, each staff member treated me with care and respect. The customer service was exceptional, the service was fantastic and I felt at ease during the entire process

21 May 2026
T W White & Sons logo

Reply from T W White & Sons

Niki, we're so pleased we were able to provide you with such a positive Mazda buying experience and will be sure to pass on your lovely comments to the team. Don't hesitate to contact us if we can help further in the future.

Rated 5 out of 5 stars

Really fantastic experience regarding a…

Really fantastic experience regarding a brake issue with my CX-5.
Simon and Steph went the extra mile to resolve the cars squeaking brakes.
Great service and credit to the dealership.

21 May 2026
T W White & Sons logo

Reply from T W White & Sons

Ian, thank you so much for your positive comments about our team, your satisfaction is our top priority, so we're glad you were pleased with the outcome.

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