Tylneyhall Reviews 

Please avoid this hotel! Lovely reception staff and night staff, but clearly completely unsupported by their managers ... We were caught up in the NATS issue at Heathrow recently, and despite receiving a booking confirmation, on arrival we were told that there was no room. I am still in dispute with the hotel about their responses, which included repeatedly saying that their system said I should be charged, despite clear evidence to the contrary. Most hurtfully, there was an abject failure even to offer to support the needs of my disabled child at the time, or to acknowledge subsequently that they had failed to do so. Inclusivity matters in this world; organisations which fail to address this should be called out. I wish I had turned to Trustpilot before booking a room, because I can see the low score now, and, sadly, this is an accurate reflection of our experience.

Very disappointed with our spa morning, which I had booked to celebrate my mum’s birthday.

While the facial itself was lovely, my treatment room (Room 1) overlooked the courtyard, so I could hear the laundry vehicle driving past, people talking, and guests walking by throughout the treatment. It certainly wasn’t the peaceful, relaxing experience I had been looking forward to.

After our treatments, every lounger and chair around the outdoor pool and terrace was occupied, leaving nowhere to relax. We tried the indoor pool instead, but it was uncomfortably warm, and the sound of children shouting echoed throughout the area. Again, it didn’t feel like the calm spa environment you would expect.

Our only remaining option was to sit in the courtyard, but that was far from tranquil too, with people constantly walking past, talking, pulling luggage, children shouting, and doors slamming.

There was no quiet room, no peaceful space to unwind, and none of the harmony or relaxation you expect from a spa day. To say I’m disappointed is an understatement.

In reality, we paid for a very expensive facial and a bento box. Sadly, we won’t be returning and, unfortunately, I can’t recommend it to others.

I recently visited the Tylney Hotel for a weekend celebration of a friend's 50th birthday and found the hotel itself to be truly beautiful, complemented by its stunning grounds. The check-in process was efficient; however, the room fell short of expectations, featuring outdated furniture and lacking a fridge, which was particularly inconvenient given the high temperatures during our stay. The bed mattress was unstable, leading to a somewhat uncomfortable experience, although the overall quality of the rooms was decent. Unfortunately, the service did not meet the anticipated standard; we were surprised to discover that a bread basket cost £7 despite having booked a half-board option, and the £50 allowance for dinner barely covered the overpriced meals, with portions proving to be disappointingly small. My lamb dish on the first night consisted of merely two bite-sized pieces for £42, and we endured a wait of nearly two hours for our food. Breakfast the following morning took an excessive 1.5 hours to arrive, with other guests receiving their meals ahead of us. Our dining experience on the second night was even more confusing, as our martinis were served in wine glasses due to a shortage of proper glassware, despite the high price of £19 for the cocktails. When we raised our concerns with management, we felt as though we were perceived as difficult guests, when in fact we were simply seeking reasonable service. Fortunately, on our final day, breakfast service was notably improved, and the team ensured that all our needs were met. Despite the challenges we encountered, we were fortunate to meet some wonderful staff and thoroughly enjoyed our time together as friends.

It's with great regret of being invited for a birthday celebration to this hotel and things turned to be messy by spoiling a person's big day. However, the food was good and pricey but on flipside the service was absolutely horrible. It appears like there was disparities of who matters where some tables were served quickly and offered something to eat while waiting. A staff member who served us appeared like she was doing us a favour and we kept on waiting to be served for almost more than one hour. Everyone was absolutely disappointed but I hope this review will help the hotel to change their services for their own benefits. The place itself is a wonderful place to go for a get away.

I am extremely disappointed with the service I received during my birthday celebration at this hotel restaurant. While the food itself was generally delicious, the overall dining experience was poor and left my friends and me feeling overlooked and undervalued throughout our stay.

On the first night, our dinner reservation was for 6:30pm, yet we did not receive our food until 8:30pm. What made the experience even more frustrating was seeing guests who arrived after us being served before us. During the meal, no waiter came to check whether we were satisfied with our food or needed anything. We constantly had to wave our hands to get the attention of staff. Although the food tasted good, the avocado, poached eggs, and Scarborough bread were served hard and dry, which was disappointing.
The following morning at breakfast, service remained disorganised as not everyone at our table received their tea and coffee at the same time.

Unfortunately, the second evening was even worse. We noticed that other tables were being served canapés while our table was completely ignored. When we raised this with the deputy manager, she gave what I can only describe as a poor excuse, claiming she had been too busy taking and placing our orders “on time.” She then insisted she had done her best by serving us first, which simply was not true.

To make matters worse, we ordered Passion Fruit Martinis, which were served in wine glasses instead of martini glasses. When this was queried, the deputy manager claimed the restaurant had run out of martini glasses, despite the fact that other guests were clearly being served cocktails in proper martini glasses. Her nonchalant attitude throughout the interaction was very disappointing. Rather than apologising or attempting to resolve the situation professionally, she became argumentative, which only escalated the issue further.
I am appalled by the level of customer service we experienced, especially during what was meant to be a special birthday celebration. Sadly, the poor organisation, lack of attention to customers, and unprofessional attitude of management overshadowed what should have been an enjoyable occasion.

Two wonderful musicians and great food. Whilst jazz isn't my favourite style of music the two guys were brilliant and they played some greats from Sinatra, Nat King Cole, Nina Simone to Duke Ellington. The setting and the music was wonderful and the food and service of the highest standard. Highly recommended and hope to return soon.

I was given voucher for afternoon tea at Tylney Hall I called up hotel as online booking not working and was told not sure can use it as valintine day she checked said it’s okay took all the codes and confirmed booking received email next day saying they could not honour that booking I need pay full price to keep booking and then use gift another day mon to thurs .on the day I paid full pre plus service charge £100.13 pence then next day buyagift asked me for review so the Tylney Hall had submitted the voucher as well as me paying.either fraudulent or incompetent
I called Monday as for refund they said had no record of payment so I sent screenshot of my card and payment they still wouldn’t refund as I used Apple Pay wanted me accept another voucher but as the scones were cold doughy and I sent back twice didn’t want to come again I eventually got £62.25 back representing money they get from buyagift I think this is bad after 3 admin errors from them and hassle for me very shortsighted in business terms which I warned them and gave them opportunity to resolve it fairly which they ignored so my advice don’t use buyagift there and don’t go for afternoon tea there lovely venue but poor product

My wife and myself regularly eat in The Oak Room restaurant at Tylney Hall Hotel in Hampshire. Our last time there was for lunch just before Christmas.The staff were excellent and the food delicious.The service was without fault and the range of food in terms of menu items and food selection really first class. I cannot rate Tylney Hall’s Oak Room restaurant highly enough and would definitely recommend a visit. The location is second to none in a very quiet and peaceful Hampshire location with an amazing approach and beautiful gardens too.The staff are absolutely superb and the executive chef Mike Lloyd and his team getting better on each visit. Sam Aziz the General Manager together with his team produce and execute a really enjoyable experience.

Up to a few years ago we used to visit Tylney Hall quite regularly. And used to enjoy our stay the staff were happy and friendly at this time the hotel was run by a fine woman named Ms. Mooney who ran the hotel excellently. Also at that time we used to go to the lounge in the evening for cocktails and she would often circulate and talk to her guests. Drinks were ordered and nibbles were bought to your seats. The menu was given orders were taken and when your starter was ready you were escorted into the restaurant. When the main course was served the staff attended and the closhes were taken off all together. The breakfasts were fabulous there was a huge buffet and also table service. Coming forward to Oct/Nov 23 we decided to go there for our 50th Wedding Anniversary Reception was still quiet friendly and after saying we will have a spot of lunch they receptionist said no problem. The lounge was quiet busy but we took a table and ordered a sandwich some chips and drinks the drinks came quiet quickly but the food came about 30 minutes later minus the chips. I asked where they were and the server said he forgot to put the order in. But he would go and get them N/C I said okay. I also noticed that all the tables around us had tablecloths but not ours. My son and his partner were also with us, and they had there dog with them which was aloud but they were not told that the dog would not be aloud into the main building, and their room would be a fare distance from the main building so every time they came for breakfast or dinner they had to put her in her cage. The restaurant in the evening lacked atmosphere and the menu lacked imagination and was boring. The second night the menu was the same, and we were told that it only changed four times a year. The breakfasts were okay the buffet just consisted of cereal juices and cheese, but the table service was okayI had a couple of Spa Treatments, the first was a massage which was okay the Pedicure I had was a disaster and done by an inexperienced operative . Unfortunately I had a very bad cold and after going to our room on the second night we asked for a couple of oranges so my wife could make me a hot toddy. They bought them with a chitty for £6:00 which I refused to sign but they charged us anyway. The hotel needs complete refurbishment, as the lounges looked very worn and some of the furniture was fraying. If Ms Mooney came back from Spain And saw the state of the place she would be quiet upset. Would I return to Tylney Hall ? I don’t think so.

Tylney Hall is one of the most elegant hotels in Hampshire. Beautiful gardens and exceptional staff. However this review is about the restaurant. I used to take friends there for a treat lunch or tea. I am sorry to say that the restaurant is a shadow of it's former self. The menu was very disappointing and the quality of the ingredients not much better than a bistro. It is now in urgent need for a radical menu review.