As most of my payment went to express delivery and after nine days I still had not received the item, i wrote to ask what was going on. They asked e to wait to see how long delivery would take. The... See more
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I ordered a sun shirt for my son who likes to walk as he was getting sunburnt on his long hikes. The shirt was as advertised, Thank you. My only question why did this item, which was advertised as b... See more
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While the purchase went seamlessly, because of freight & other charges I probably paid three times the cost of purchasing it in Australia. I don't know if I can continue due to this.
Company replied
The product is good, quieter than the OWC 4m2 (old model). Delivery date changed after purchase - a minor annoyance. Due to my circumstances it hasn’t seen a lot of use yet.
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Company details
Written by the company
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contact info
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australia
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4.0
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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NOT HAPPY. Very expensive.
I received my product from USA. I live in Aus. The conversion rate plus gateway charge + delivery were ridiculous. Product was US $132 & I was charged Aus $451.89. I will never use this company again.
28 April 2026
Unprompted review
Reply from Ubuy Australia
Hello Dianne
Thank you for sharing your honest feedback, and we’re sorry to hear that the final cost of your order was much higher than expected.
We understand how frustrating it can be when the total charged (including currency conversion, gateway fees, international shipping, and any applicable taxes or duties) ends up significantly above the product’s original USD price. As we ship products from the USA to Australia, additional costs such as international shipping fees, gateway and service fees are automatically calculated and shown at checkout. Customs duties are also applicable as the item is being imported from overseas.
We regret that this was not clearer during the ordering process, and we truly appreciate you bringing this to our attention. Your feedback will be shared with our team to help improve pricing transparency for Australian customers.
Best regards,
Team Ubuy Australia!
Quick delivery
Quick delivery. Item was exactly as described and worked perfectly.
24 April 2026
Unprompted review
Reply from Ubuy Australia
Hi Diana,
Thank you for your feedback! We're glad to hear your order arrived quickly and that the item matched the description and worked perfectly.
We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
Cueheat heated waist belt from Ubuy
I purchased a Cueheat heated waist belt from Ubuy , easy transaction with fast shipping, the belt is as described and works fantastic .
2 May 2026
Unprompted review
Reply from Ubuy Australia
Hi Craig,
Thank you for your feedback! We're glad to hear you had an easy transaction and fast delivery, and that the Cueheat heated waist belt works perfectly as expected.
We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
Great option for US only products
Easy, quick and highly communicative delivery! I was was able to quickly get a product that was not available in Australia when I needed it most. Highly recommend
14 April 2026
Unprompted review
Reply from Ubuy Australia
Hi Reem,
Thank you for your wonderful feedback! We're so glad we could help you get a product that wasn’t available locally and that you had a smooth, quick, and well-communicated delivery experience.
Your recommendation means a lot to us—we truly appreciate your support!
Best regards,
Team Ubuy
Safe and fast delivery there was no…
Safe and fast delivery there was no damage during shipping and handling very good service, depending on my time I'm going to test the item, the item still in the box.
29 April 2026
Unprompted review
Reply from Ubuy Australia
Hello Ninos
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your order arrived safely and quickly, with no damage during shipping and handling.
It’s great to know that you’re happy with our service so far. Whenever you have the time to open the box and test the item, we hope it meets your expectations perfectly. If you have any questions or need assistance once you’ve tried it out, please don’t hesitate to reach out to our support team at info@ubuy.com
Thanks again for choosing Ubuy Australia. We truly appreciate your trust and support!
Warm regards,
Team Ubuy!
Great experience
Great communication throughout the order & delivery process. Items as ordered - thanks.
9 April 2026
Unprompted review
Reply from Ubuy Australia
Hello Michelle Al-Ajarmah,
Thank you for your feedback! We're glad to hear everything went smoothly and the items met your expectations.
We appreciate your support!
Best Regards
Team Ubuy
Did not deliver my item and did not…
Did not deliver my item and did not respond to my enquiries or provide any help to resolve my issues. I still do not have the product or a refund
1 February 2026
Unprompted review
Reply from Ubuy Australia
Dear Elise
Thank you for your feedback. We have reviewed your order for the product "Pet Wellbeing Kidney Support Gold for Dogs". Your shipment was sent via DHL courier and arrived in Melbourne, VIC, Australia. However, it is currently being held by your country’s customs, as they require an import permit due to the nature of the item (herbal supplement). We have already notified you regarding this situation via email. Please check your inbox (and spam folder) for our message.
We understand your frustration. Kindly respond to our email with the document required from your end at the earliest. Thank you for your patience.
Warm regards,
Team Ubuy Australia!
Very fast delivery and great…
Very fast delivery and great communication. My package arrived safe and sound. I will definitely use them again. Thank you so much
27 March 2026
Unprompted review
Reply from Ubuy Australia
Hello,
Thank you for your feedback! We're glad to hear your delivery was fast and communication was helpful, and that your package arrived safely.
We truly appreciate your support and look forward to serving you again!
Best Regards
Team Ubuy
I RECEIVED A FAULTY ITEM AND DIDN'T GET FULL REFUND.;
I RECEIVED A FAULTY ITEM, COST WAS $119. AFTER POSTAGE AND HANDLING IT CAME TO $213.53. I CLAIMED THRU PAYPAL DISPUTE AS I WAS NEVER CONTACTED BACK FROM YOUR COMPANY AND I AGREED TO BE REFUNDED BACK $213.53. THE AMOUNT I RECEIVED WAS ONLY $119. I WAS ASKED TO RETURN THE FAULTY PRODUCT WHICH COST ME A FURTHER $42.20 , SO NOW I AM OUT OF POCKET $136.73 . APPARENTLY WITH PAYPAL I ACCEPTED THE CLAIM AND THE CASE IS NOW CLOSED, SO MY ONLY WAY OF GETTING HEARD IS TO TELL ALL FRIENDS FAMILY AND HOPEFULLY THRU "REVIEW" I CAN LET ALL KNOW THAT YOU DON'T RETURN FULL AMOUNTS AS IF YOU SEND ME A FAULTY PRODUCT I AM LIABLE FOR FULL POSTAGE AND HANDLING FOR SOMETHING I HAD NO CONTROL OF.
30 March 2026
Unprompted review
Reply from Ubuy Australia
Hello Noreen
Thank you for your feedback. We note that you have already opened a formal dispute through PayPal regarding this transaction.
Please be advised that once a dispute is initiated, the entire refund process is managed directly through the PayPal platform and is no longer handled by our internal customer service team.
We understand your frustration regarding the refund amount of $119 versus the original total of $213.53. However, because the case was closed via PayPal’s settlement, we recommend that you contact PayPal support directly. All communication and final financial resolutions must be documented there for the case to be reviewed.
Regarding your return shipping costs of $42.20 AUD, any documentation or receipts should be uploaded directly to the PayPal dispute for their review as part of the total claim.
We apologize for the faulty item and the inconvenience this has caused, but we are bound by PayPal’s process once a dispute is filed.
Warm regards,
Team Ubuy!
Delivery was reasonably fast
Delivery was reasonably fast (transport from the US to Australia). I have not had the device for long but so far it works fine.
4 March 2026
Unprompted review
Reply from Ubuy Australia
Hello Entusiast,
Thank you for your feedback! We're glad to hear that the delivery was reasonably fast despite the international shipping, and that the device is working well so far.
We truly appreciate your support and hope you continue to have a great experience with your purchase. Looking forward to serving you again!
Best Regards
Team Ubuy
Experience was great from ordering to…
Experience was great from ordering to receiving my parcel, it was prompt and hassle free
12 March 2026
Unprompted review
Reply from Ubuy Australia
Hello Shannon White,
Thank you for your wonderful feedback! We're delighted to hear that your experience from ordering to delivery was smooth, prompt, and hassle-free.
We truly appreciate your support and look forward to serving you again!
Best Regards
Team Ubuy
Excellent service
Excellent service. My product shipped with a premium international courier and arrived quickly in perfect condition.
11 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Dave,
Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent experience and that your product arrived quickly and in perfect condition.
We always strive to provide reliable international shipping and smooth service for our customers, so your kind words truly mean a lot to us.
Best Regards,
Team Ubuy
I ordered a phone case for a I Phone 13…
I ordered a phone case for a I Phone 13 pro. From U BUY.
They sent a case to suit a 13 PRO MAX which was too big for my phone. I asked for the item to be exchanged and they refused to help. They DECLINED TO EXCHANGE OR REFUND MY PURCHASE.
I am very disappointed with their performance and will never make another pu from U BUY
2 March 2026
Unprompted review
Reply from Ubuy Australia
Hello Peter Yorke
Thank you for your feedback, and please accept our sincere apologies for the inconvenience.
We're sorry to hear you received the wrong phone case and that your exchange request was declined. This is not the experience we want for you. We searched for your details but couldn't locate your order. To help us investigate, please email info@ubuy.com with your order information and a screenshot of this review. Our team will look into it immediately and follow up directly.
We appreciate your patience and hope to resolve this for you soon.
Warm regards,
Team Ubuy!
Reply from Ubuy Australia
Hello Bert Arcibal,
Thank you for your wonderful feedback!
We’re glad to hear that you found the delivery status clear and that your order arrived on time. Keeping our customers informed at every step is something we truly prioritize.
We appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Quieter than old OWC 4m2
The product is good, quieter than the OWC 4m2 (old model). Delivery date changed after purchase - a minor annoyance. Due to my circumstances it hasn’t seen a lot of use yet.
15 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Richard,
Thank you for sharing your feedback!
We’re glad to hear that you’re happy with the product and that it performs quieter compared to your previous OWC 4M2 model—that’s great to know!
We do apologize for the change in the delivery date and understand how that can be a bit inconvenient. Your feedback helps us improve our delivery communication and overall experience.
We hope you get to use the product more and enjoy its performance even further. Looking forward to serving you again!
Best Regards,
Team Ubuy
Reply from Ubuy Australia
Hello Darren,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re happy with the product and our speedy service. Your support truly means a lot to us.
We look forward to serving you again soon!
Best Regards,
Team Ubuy
Reply from Ubuy Australia
Hello Matt,
Thank you for your feedback!
We’re glad you had a positive experience and appreciate your kind words. Your support means a lot to us!
Best Regards,
Team Ubuy
A taste of Home
I bought Irn Bru sugar free from Ubuy. It’s impossible to source in Australia most of the year. So for an expat family from Scotland - great news for us. Delivery was early; packed exquisitely so zero leaks and tracked by DHL. Cannot say anything more. Stars say it. I don’t hand out 5 often. Was it cheap ? No of course not. But as a luxury item here ? Definitely worth it !
11 February 2026
Unprompted review
Reply from Ubuy Australia
Hello Ian,
Thank you for sharing such a wonderful and detailed experience!
We’re really glad to hear that you were able to find Irn Bru Sugar Free and enjoy a little taste of home all the way in Australia 🇦🇺. It’s great to know that the delivery was early, packaging was secure, and tracking met your expectations.
We truly appreciate your honest feedback about pricing as well — and we’re happy you found it worth it for a special treat.
Looking forward to serving you again soon!
Best Regards,
Team Ubuy
Absolutely terrible
Absolutely terrible. Will never use again. Expensive liquid vitamin supplement arrived interfered with, with ubuy” inspection “ stickers all over them and the safety seals on the two bottles broken into! So basically they are too unsafe for me to use now! We have a customs department to do this NOT ubuy and nothing was written as a warning before I bought it! I’ve asked for a refund via email and they refuse to answer. Don’t take the risk with this company!
10 February 2026
Unprompted review
Reply from Ubuy Australia
Hello Elizabeth,
We’re truly sorry to hear about your experience and understand your concern regarding the product condition. This is not the experience we aim to provide.
We kindly request you to please share your order details along with images at info@ubuy.com so our team can review and resolve this on priority.
Best Regards,
Team Ubuy
I got the product I ordered and the…
I got the product I ordered and the communication was great
26 January 2026
Unprompted review
Reply from Ubuy Australia
Hi Chloe,
Thank you for your kind feedback! We're glad to hear that you received exactly what you ordered and had a smooth communication experience throughout.
We always aim to keep our customers informed and satisfied at every step — your support means a lot to us! 😊|
Best Regards,
Team Ubuy
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