uCheck Reviews 

Sharna was extremely helpful and corrected the application with me in real time. Super supportive helpline and very quick response times.

I found the uCheck team very helping. I was chatting to Debra regarding my issue and she listened and addressed me quickly and helped me to resolve the issue. Thank You Debra.

I needed to remove a user and add another person using the same email address.

I contacted the chat and spoke with Alexandra who was able to remove the user for me and enable me to add a new user using the original email address

Jean was extremely helpful while handling my enquiry. She explained everything in great detail and had a positive and approachable attitude.

Becca was extremely helpful and supportive in our set up for the DBS checks. Emails were replied to promptly and efficiently.

Debra was kind, relaxed and helpful. She felt engaging and was a pleasure to talk to. She paced the call, ensured we did actions 1 by 1 and assisted me with my actions I needed done

Alexandra was a great help and solved my query straight away.

Lisa was very helpful with helping to get a DBS check escalated that hadn't been automatically.

The uCheck service has the potential to be quite good, but the counter-signatory team evidently don't know how to process checks in line with DBS policy.

If you are looking to process checks at any enhanced level, save yourself hours of heartache and pointless email exchanges saying the same thing repeatedly, and avoid having to direct your employees to DBS policy and your own published guidance by using an alternative provider.

The customer service is also very poor, and consistently disappointing - with salespeople then hassling you to buy services that you don't want.

Becca was extremely helpful. I made an error when trying to obtain an enhanced DBS for myself. Becca informed me promptly and organised an immediate refund. Thank you so much! I highly recommend this service.

Paid for an enhanced check and still haven’t had it back for weeks now I’m in financial hardship!

Jenna resolved my query quickly and accurately and was very polite and helpful.

Jenna was very supportive today with an issue I had relating to a DBS check

This platform is amazing, it is easy to use and the customer service are fantastic.
I would definitely recommend uCheck.

The chat bot answered my question about tracking a DBS withiut having to speak to an agent

Quick and easy to access the help desk even with an AI Friend first of all.
Lovely Lisa on the chat, no hassles, just the advice I needed.
Nice and refreshing for a Friday afternoon.

thanks Lisa for answering my questions so quickly today

Lisa has been really helpful explaining about the level of checks we require as an organisation and why. The response time to our questions was quick and efficient.