uCheck Reviews 

9,031
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and knowledge, ensuring pleasant and efficient interactions. People frequently highlight the outstanding customer service, noting the team's ability to provide quick and effective solutions. Reviewers are particularly impressed with the prompt response times and the overall smooth, user-friendly experience, often describing the website as straightforward and easy to navigate. However, some customers also noted dissatisfaction with the service, describing it as poor or a waste of time. A few people also reported issues with DBS check processing, such as applications being withdrawn after several months or difficulties in understanding specific requirements for enhanced checks.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the support team as amazing, quick,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness. Many... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have a new member of staff who didn't have some of the ID information and we needed to complete a paper version of the DBS - mainly due to her change of name by deed poll and age. Sharna has been... See more

Rated 5 out of 5 stars

Ceri was outstanding In a world where you are constantly coming up against issues with software, Ceri had the patience of a saint with me today and I was able to get everything sorted this morning. N... See more

Rated 5 out of 5 stars

Excellent Customer Service. From creating the account to starting the applications and submitting. Everyone I have spoken to at UCheck has been extremely helpful and knowlegeable. I have spoken to... See more

Company replied

Rated 5 out of 5 stars

Ceri has been able to provide the information that I requested in a very timely manner. The emails were accurate and well written. I have set up a new member of staff for completing ID checks and as... See more


Company details

  1. Licence Office

Written by the company

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(9,031)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Becca made my life a whole lot simpler…

Becca made my life a whole lot simpler today, by providing an easy solution for my problem.
uCheck is a great and easy platform for checking people, making it so easy for them - and for me. thank you

1 May 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Sharna!

Sharna helped me today with a problem I had with a DBS check. She provided a solution and now am able to submit a DBS check ( Self Employed). Kind and understanding and sent me the information quickly.
Thanks again!

1 May 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

wonderful experience

I had an absolutely wonderful experience—Lynette was incredibly kind, patient, and genuinely caring throughout. Her cooperative and understanding nature made everything so smooth and stress-free. She went above and beyond to be supportive, and her polite, warm manner on the call really stood out. It’s rare to come across someone so professional yet so personable at the same time.

⭐ Lynette ⭐, thank you so much for your kindness and outstanding support—it truly meant a lot. Wishing you a beautiful and relaxing rest of your day 😊

30 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Had an issue with entering some…

Had an issue with entering some information, Becca was able to help me find the problem and resolve it for me. Did this via the Chat.

30 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

I have 12 years experience cleaner and…

I have 12 years experience cleaner and hospital

5 September 2025
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 4 out of 5 stars

The quick response I had back from…

The quick response I had back from uCheck after i emailed them.

28 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Response time and solution.

Response time and solution.

28 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

I am a new user with this company

I am a new user with this company, with the new user confusion. I used their online chat, and after a short chat with AI, was promptly put through to a human! I spoke with Chris, who was extremely helpful and patient with me, and was able to answer all of my queries- very professional, very quick- excellent service

27 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 1 out of 5 stars

Worst company ever two times I lost…

Worst company ever two times I lost money when they withdrew my application for no reason oh we wanted to confirm your address and you didn’t respond that’s why
Absolutely disgusting I had enough os it
Lost all money
Additional detail
I applied for DBS and after 4 months they withdraw my application and this is the second time after 4 months they asked me to confirm my address which I did they said you respond late no call it’s crazy
07453322234

24 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good morning Muhammad,

Thank you for your review.

Having investigated your application, I can confirm that the DBS raised 2 queries for this, the first of which was responded to but the second of which was not.

The following is clearly stated on both query emails sent to you, “Please note that failure to provide this information within the given time frame could result in the application being withdrawn and the fee being forfeited.“ As a response was not provided, the application was withdrawn, but to be clear it is the DBS who have withdrawn the application and not uCheck.

To make the process clear for DBS applications, uCheck are an umbrella body for the DBS through which you can submit applications. Our platform is for providing applications to the DBS and then managing them once the check is completed. The actual vetting process, any decisions around withdrawals, and any requests for further information during the vetting process all come from the DBS and where required are passed onto you by uCheck. At no point would we make the decision to withdraw an application or forfeit your fee.

Should you wish to dispute the withdrawal of the application, please contact the DBS directly on 03000 200 190, and/or raise a complaint with the DBS via their complaints website.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Molly was extremely helpful and…

Molly was extremely helpful and resolved all my issues!

24 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

I needed to make an amendment to our Primary Account Contact

I needed to make an amendment to our uCheck account via email as it couldn’t be done in our account setting.

I sent a general email saying what I needed to be changed. I had an almost instant reply from 🌟Katie🌟 who was extremely helpful and resolved what we needed so easily.

The service received was 11/10 🌟🥰

23 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Excellent response and service by Martin

I emailed as although I have a company account for processing DBS checks I also wanted to be able to access the discount. Martin was prompt in responding giving clear information in a professional manner and resolved my issue extremely quickly. He definitely deserves recognition for his excellent customer service.

24 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience working with Becca at UCheck.

She was thorough and patient throughout, asking the right questions to ensure the correct DBS level and classification were applied to our roles. It wasn’t a straightforward setup on our side, but she took the time to work through the nuances with us rather than making assumptions.

Communication was clear, prompt, and professional throughout, and I felt confident that the final outcome was accurate and compliant.

Really appreciate the support.
Thank you, Becca.

24 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Molly helped us understand how uCheck…

Molly helped us understand how uCheck can help our business grow and ensure we are compliant.
Molly was quick to respond, concise and offered solutions that were most suitable to how we operate. Excellent service.

24 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Lynette was polite

Lynette was polite, speedy and friendly. She answered my query regarding a DBS check in no time at all!

24 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Really quick turnaround

Really quick, and customer friendly service by using the chat function. My query was sorted straight away. Thank you.

22 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Fast and efficent.

Fast and efficent.

22 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Jean is excellent

Jean is excellent. she attended to all my queries without stress and in a short time. All issues resolved.
She is very professional.

22 April 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

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