Great customer service, spoke to Andy Bayford, really honest and fair, Nothing was too much trouble. Looking forward to ordering more. Thanks.
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Dealt with Neil, very helpful and responsive. Drew up plans and quote within a couple of hours. Neil was very patient and answered all the questions I asked promptly and sent pictures of parts that I... See more
I ordered a shower niche through the Wetroom store and was served by Andy Buyford. The product and service were first class, the delivery arrived in 2 days as promised. Andy was so friendly and help... See more
Eddie was super helpful from start to finish, and never pushy for the sale. His guidance and speedy response to my many questions gave me confidence to buy from Uheat :) Will definitely be using them... See more
Company details
Written by the company
Uheat is a trading style of Pedarson Ltd (The Pedarson Group), a family-owned and managed company established in 2003. We specialise in delivering high-quality underfloor heating solutions to homes and businesses across the UK. With over two decades of industry expertise and a range of premium brand partners, our mission remains clear. To provide exceptional customer service and reliable, energy-efficient heating systems. We’re passionate about comfort, innovation, and doing things the right way. Every interaction with our team is built on trust, expert guidance, and a genuine commitment to helping you find the best heating solution for your needs. Whether you're a homeowner, installer, architect, or developer, we are here to support you with expert advice, product guides, installation tips, and everything you need to make underfloor heating simple and effective.
Contact info
Unit 16 Martlesham Creek Ind Est, Sandy Lane, IP12 4SD, Woodbridge, United Kingdom
- 01394 384077
- mail@uheat.co.uk
- www.uheat.co.uk
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Excellent service
Easy to order, email progress reports and speedy delivery. What else could you ask for?
I ordered the wrong parts by mistake and they refunded the sum paid as an ex gratis gesture for which i am grateful as this level of integrity is rare these days.
Excellent service with integrity
Superb advice and service
I had been seeking a Wirsbo manifold valve because my plumber was unable to do so and I had been told by Uponor that they were no longer available. Having searched on the internet I spoke to Uheat who could not have been more helpful, by asking for a photo to help them identify the type of manifold. They confirmed they stocked the part, I ordered it at 3pm yesterday and it arrived at midday today. What great service.
Quick and cost effective
One of the only places who I could find online that stocked the items I needed. Good price and quick delivery
Extremely fast service
Ordered the parts on Tuesday for delivery to Northern Ireland and received it all present and correct on Thursday
Great service would use again !
White Programmable Thermostat T2750M
Very good but ,no operating instructions for above and when received on line, too complicated to understand.
Under floor heating mat
I have not had the mat fitted yet so cannot comment on that side of it. However, the online ordering, the notification that my product was on it's way and the very speedy delivery was excellent. Would definitely recommend this company
Uheat not so good anymore
I had used Uheat before with no issues, but my recent experience is quite poor. The estimated quantities for my job had multiple mistakes. To little pipe and loads to many spreader plates. The lack of pipe ment that work on site had to be delayed. I had to order more pipe but they did not have the correct length in stock so I had to over order and cover the extra cost. Worst of all they did not seem to care to much. A shame they used to be good. I would not use again.
good customer service
very quick to respond to email questions, gave impartial advice and left me to make the decision and once ordered a very quick delivery. Highly recommended
great service
Good online and over the phone service, staff very helpful, very good communications about delivery times.
Fantastic Customer Service
First thing to state I am not a plumber or even a handyman.
I have a underfloor heating manifold where I needed a replacement pin valve. I have tried numerous plumbers and got the famous intake of breath !!!! Hence I contacted the manufacturers. They were very helpful but first supplied the wrong valve, then told me as the manifold was obsolete they could not help,
I enquired of several resellers & Uheat proved to be very helpful, not only sourcing the part after much research but actually ringing me to discuss how to fix it & what my secondary problem was plus a solution.
Both worked.
This customer service was fantastic. Well done. Highly recommended.
Thought for one minute I was living in the USA :)
Excellent experience
Everything one hopes for when trading with a new online supplier. This service extended to phone calls and adding an extra item after the main order had been placed.
Excellent customer service...
Proactive and speedy, what more can you ask?!
Click .pay. receive.
Good Parts, good price, good service = good deal.
I ordered parts online and they came a day or so later. What more could I want.
Un-faultable Service
I placed an order late in the evening. Early the next day I received a mail to let me know that the thermostats I had chosen were out of stock - no problem arranging a part shipment. First shipment arrived very promptly and the missing thermostats arrived earlier than promised !
They have the more difficult to get parts
They have the more difficult to get parts
Smooth order and delivery
I had nor problems
Slow delivery
Paid £6 for 3-4 day delivery. Ordered on the 9th wasn't dispatched until 14th.
Excelent Service 100% recomended
I purchased replacement valves for the manifold unit of my underfloor heating system, the advice and products ordered were perfect and arrived exactly on time.
Thank you "Uheat" problem resolved with no unforeseen hassle.
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