I bought a design kit. The description promised a "fully animated" Figma file. This is false advertising. The file I received is completely static with NO animations or interactions implemented. Wo... See more
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See what reviewers are saying
Like many people here I have had a bad experience with ui8. Purchased on template that was suposed to be in HTML but was not. Impossible to contact the support. No answer by chat or many ema... See more
I've purchased many 3D icon packs from UI8 for my website design business that I recolour in Figma to fit any given brand identity. They've mainly been excellent in terms of both price and qual... See more
I've been a customer for nearly 10 years and an All-Access Pass subscriber since 2017. UI8 is my GO-TO resource for incredible design systems, presentation templates and coded resources. Their custome... See more
Company details
Information provided by various external sources
100% curated digital marketplace with a growing library of high quality UX/UI design resources and freebies for designers.
Contact info
United States
- www.ui8.net
3.2
Average
98 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best place for selling digital goods
I'm a seller on this platform, it's a reliable marketplace for designers to sell their digital goods. Few days ago there was an issue with a payout and Eli helped with solving this problem.
6 December 2023
Unprompted review
I've been using ui8 for a couple of years
I've been using ui8 for a couple of years now and the quality of assets is one of the best you can find online.
I have just recently purchased another yearly subscription and was faced with an issue where I wasn't able to access the platform due to verification emails not arriving at my inbox. Eli was really helpful and solved my issue in less than 5 minutes after bringing it up. Really good experience :)
1 December 2023
Unprompted review
Great experience !
Great experience !
I just purchased an UI kit and all works perfect!
21 November 2023
Unprompted review
Purchased item with missing file format
I purchased an item that did not come in the desired and mentioned format. I reached out to the UI8 team to seek some aid or advice, and I got helped out right away. Problem solved, happy customer. thank you, dear Eli, you made my day.
13 November 2023
Unprompted review
Super fast support
I really love the marketplace specially the support.
7 November 2023
Unprompted review
Great experience
Great experience. Love to use UI8 service for term. Thank you.
7 November 2023
Unprompted review
UI8 is providing a very useful premium…
UI8 is providing a very useful premium design resources. Thank You.
25 October 2023
Unprompted review
Great and fast support
I didn't expect much from support, but I was pleasantly surprised. My issue was resolved quickly. Shout out to Eli for making it happen!
19 October 2023
Unprompted review
UI8 - exceptional support
UI8 have been a wonderful company, assisting me in relocating my previous purchases.
The support has been prompt and exceptionally polite.
I'd recommend them anytime.
10 October 2023
Unprompted review
Excellent customer service and great…
Excellent customer service and great product.
27 September 2023
Unprompted review
Worst experience ever
I purchases a ui kit, and it was so primitive, it's not professional at all, and their customer support are the worst ever!
16 September 2023
Unprompted review
Reply from UI8
We are sorry to hear that you were dissatisfied with the UI kit you purchased and had a negative experience with our customer support. We strive to provide high-quality products and excellent support, and it's disappointing to learn that we did not meet your expectations.
We would appreciate the opportunity to make this right. Please contact us at support@ui8.net with your order details, and we will do our best to address your concerns and find a satisfactory resolution.
Thank you for your feedback.
Subscription auto-renew SCAM with their…
Subscription auto-renew SCAM with their support ghosting you.
22 August 2023
Unprompted review
Reply from UI8
We are truly sorry to hear about your experience. However, we believe there may have been a misunderstanding. At UI8.net, we strive to make the cancellation process as easy and transparent as possible. In fact, immediately after your purchase, the first screen you see includes a clear and direct call to action for canceling your subscription.
Our support team is always here to assist you with any issues, and we apologize if it seemed otherwise. Please reach out to us at support@ui8.net so we can resolve this matter promptly.
Thank you for your understanding.
Don't buy their plan
Don't buy their plan. They will charge you without any email or notification. If you buy the plan wrongly, they refused to refund. No more customer service worst like them.
17 August 2023
Unprompted review
Reply from UI8
We are truly sorry to hear about your experience. However, we believe there may have been a misunderstanding. At UI8.net, we strive to make the cancellation process as easy and transparent as possible. In fact, immediately after your purchase, the first screen you see includes a clear and direct call to action for canceling your subscription.
Our support team is always here to assist you with any issues, and we apologize if it seemed otherwise. Please reach out to us at support@ui8.net so we can resolve this matter promptly.
Thank you for your understanding.
UI8 is a great platform for curated…
UI8 is a great platform for curated resources of UI templates. I am a frequent user of UI8 and always have loved the quality of assets on the platform.
17 October 2022
Unprompted review
Very very very bad for your service UI8.
Scam and no refund.
I know the following you will make an explanation to justify your fraudulent business. But that's okay, I want to review so that the following people don't have to make the same mistake as me.
You arbitrarily renew the subscription without any notice or confirmation of acceptance from the user.
When I reflected and asked for a refund, you blocked and deleted my account without any notice. Even though the account has just been renewed.
CEO (Dash) behaves rudely by contacting directly and chatting instead of seriously emailing
Not only I am the victim, but the people below, users, collaborators, and sellers have also directly locked accounts and deleted accounts.
I urge everyone to stop using, supporting, and selling on UI8 and move to a better platform, the Figma community.
9 June 2023
Unprompted review
Reply from UI8
You purchased a subscription then illegally redistributed our products on your website: https://figmaui4free.com/ Mind you, not just our products but other marketplaces as well.
Yet here you are blatantly writing a review and asking for a refund, which of course you're not ever going to get.
We have formally filed DMCS and legal complaints to delete your illicit activities.
I have earned $110 on the platform
I have earned $110 on the platform. Instead of paying my money, they blocked me. My mom is sick & I can not use my money.
3 March 2023
Unprompted review
Very bad customer service
I bought the Access Pass plan and used it for 8 months then got my account disabled for no reason, when I messaged all their platforms they blocked me! I have proof on Twitter and on the web! in many 1 star reviews on the platform i found them all to be correct, the support team arbitrarily locked the user account and CANNOT PROVIDE EVIDENCE WHY THEY BLOCKED THE CUSTOMER ACCOUNT so they block the customer!
26 May 2023
Unprompted review
SCAM don't buy anything from them
I paid for an Elite yearly subscription costing $368 and was blocked by the platform on the 6th month before the subscription expired.
I tried to reach them for a month through various channels - their chatbot, direct email, and even attempted to contact the founder via LinkedIn - but I received no response from any of these channels.
Upon researching more information on the internet, I discovered their dubious operations. They seem to be stealing assets from designers to host on their platform without providing any incentives. Additionally, some assets are from the Creative Commons section of free websites. This is truly embarrassing.
Therefore, I urge you to stop supporting this digital thievery.
Instead, I recommend supporting element.envato.com, which offers many of the same assets at a more affordable price.
Lastly, to the Ui8 team, you should dedicate your time to sincerely responding and apologizing to your users rather than publicly justifying your actions to those who have given you a one-star rating.
24 August 2022
Unprompted review
Reply from UI8
We're truly sorry to hear about your recent experience and the resulting misunderstandings. However, several inaccuracies in your review need to be addressed to ensure a correct understanding of UI8's operations.
First, we never block customers from our platform mid-subscription without a legitimate reason. There could be instances of technical issues or policy violations that may lead to account disruptions. But rest assured, we always work diligently to resolve these situations promptly and efficiently.
We regret if you felt our support was unresponsive. According to our records, we haven't received any communications from you regarding this issue via chatbot, direct email, or LinkedIn. Our support team works tirelessly to assist our customers, and we are currently investigating why you might have experienced this lapse in communication. This is not in line with our usual practices, and we assure you we will rectify it.
As for the accusations of "stealing assets," it's essential to clarify that this statement is entirely false and misleading. All assets on our platform are provided by professional designers who willingly contribute to our platform, and they are duly compensated for their contributions. We have stringent measures in place to ensure all assets on UI8 are compliant with legal and intellectual property rights.
Some of our assets might also be available in Creative Commons sections elsewhere; this is because the creators have opted to distribute their work in multiple places. This is entirely within their rights and doesn't undermine the legality or quality of the resources on our platform.
The pricing of our subscription is established, taking into account the need to provide quality assets while also fairly compensating our contributing designers. We believe in balancing affordability with quality and designer compensation.
Lastly, we must stress that false and defamatory statements can potentially lead to legal consequences. We're here to address concerns, clarify misconceptions, and improve our platform based on constructive feedback. We're not interested in justifying wrongful accusations but correcting them.
We apologize if our service did not meet your expectations and caused you frustration. We encourage you to get in touch directly with our support team (info@ui8.net) to help resolve your account issue and improve your UI8 experience.
Thank you for bringing these concerns to our attention. We appreciate your understanding as we work towards providing the best service possible.
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