I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
Company replied
It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
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Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
Company replied
Company details
- Energy Equipment and Solutions
- Environment Renewable Natural Resources
- Green energy supplier
- Heating equipment supplier
- Insulation contractor
- Solar Energy Company
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2k reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid like the plague
Had mine done last year worst experience ever
My home is ruined, my carpets are destroyed completely and I tried to raise a complaint to be ignored.
The guys didnt even bring a hoover to clean mess and used my own one to clean up brick dust! Hoover is ruined.
I've got leaks coming in from where they drilled a fan into my conservatory which is causing plaster to be soaked!
Please please please do your research and look at the reviews.. I did this in hopes to better my home but I feel no difference!
The window vents they drilled into my pvc windows are not fitted correctly causing gaps and drafts.
When 2 gentlemen came to rectify some work the others did, they also moved the rubbish to the top of my drive in the time they have done this- the fence between the neighbour and me has been fully damaged ( panels missing and neighbour complaining) they also nipped the wire to my ring door bell which now doesnt work!
I will be taking my complaints further with ofgem as since July last year this company has fully ruined this home ( im still finding issues with the work too this day!)
In the long run its going to cost more to rectify the work this company has done
14 July 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Thank you for your feedback. We were concerned to read this review, particularly as a 5-star review was left when the work was completed.
We take all feedback very seriously and aim to resolve any concerns as quickly as possible. We believe we have already been in contact with you regarding the matters raised and are currently awaiting your response so that we can investigate and address them properly.
Please be assured that we are committed to resolving any outstanding issues and our team remains at your disposal to discuss this further and work towards a resolution.
We would encourage you to get back in touch with us at your convenience.
Loft insulation and home ventilation
John and Lee came to my house today to do ventilation and loft insulation. They arrived on time , explained everything that they were going to do . All the jobs were completed in about 2 hours , they left everywhere clean and tidy and gave me advice on everything they had done . Both lads were lovely and friendly which makes things so much easier . Thanks for the help that I’m receiving off you and making the process very easy . Much appreciated 😊
12 February 2026
Unprompted review
I was suspicious of this offer at…
I was suspicious of this offer at first, but applied anyway. The surveyor arrived and stated that I met requirements for full loft insulation and a new boiler. The appointment was confirmed and the loft guys arrived when they said they would. The insulation they used was of top quality. They completed the job and tidied up after themselves. The guys arrived to replace the boiler the following week and grafted solidly for two days. Once again quality goods and first class service. I am very grateful to have received the grant and to have had this gift. Much appreciated and top company.
11 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear LISA LISA,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a positive experience with our team and that you received the loft insulation and new boiler.
We appreciate your kind words about our quality of service and the care taken by our installation teams. It's fantastic to know that our grant has made a difference for you.
Your feedback means a lot to us. Thank you once again for choosing UKEM, and we hope you enjoy your improved home energy efficiency!
Best regards,
UKEM Customer Service.
lee and lee was very frinedly and clean…
lee and lee was very frinedly and clean and tidy as much as they could after work was complate
11 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Marina,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found Lee and Lee to be friendly, clean, and tidy during their visit. Ensuring a pleasant experience for our customers is our utmost priority.
Your feedback is greatly appreciated, and it will certainly inspire our team to maintain their high standards. If you have any further comments or suggestions, please feel free to reach out to us.
Thanks again for choosing UKEM, and please share our services with anyone who might benefit from them!
Best regards,
UKEM Customer Service
absolutely disgusting I have been…
absolutely disgusting I have been trying for 5 days to go to UKEM complaints department no success my window is almost falling out the plaster is coming off my walls there is MASSIVE gaps in my skirting boards there is so much cold air coming through my windows and a extremely lot of water coming through 1 bedroom window I was told by this company it must be
condensation to get in touch with our complaints department I have tried to numerous times to no avail I am extremely poorly I am also extremely disabled not one bit of help from this company pleas please do NOT use they are 1000% rubbish load of RUBBISH pleas get back to me and sort my not so beautiful home as it was before your company TOTALLY destroyed I have trie loads of times to get to your complaints department to no avail 10000000000% pathetic please call me to get this resolved I want the whole lot taken down PLEASE DO NOT ENTERTAIN THIS COMPANY ABSOLUTELY 10000000000& RUBBISH I received a reply from this company they obviously did not read my concerns fully with regards to not being able to get to their complaint site they have suggested I go to their complaint site
8 December 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Hi Lynne
We are very sorry to read your review and to hear that you are experiencing concerns with your property.
We take feedback of this nature extremely seriously. However, we do not currently have a formal complaint logged under your details with our complaints department. We have also previously attempted to make contact to discuss matters but were unable to progress this further.
We are fully committed to resolving any genuine issues, but in order to do so we need direct communication and access to properly inspect the concerns you have raised.
Please contact our complaints team directly so we can formally log your complaint and arrange an inspection as a priority. We are ready and willing to work with you to find a resolution.
Kind regards
The UKEM Team
Thank you for your further comment.
We would like to clarify that we did not advise you to “go to our complaint site.” Our response asked that you contact a member of our team directly so that we can formally log your complaint and arrange for the matter to be investigated properly.
We have made several further attempts to contact you by telephone to discuss your concerns and arrange an inspection, but unfortunately we have not received a response.
We are very keen to resolve this for you as quickly as possible. In order to do so, we simply need to make direct contact and agree access to the property so that we can assess the issues you have raised.
Please contact our office at your earliest convenience so we can move this forward and work towards a resolution.
Kind regards,
Thanks to John and Lee for doing my…
Thanks to John and Lee for doing my loft insulation. Amazing guys very quick and cleaned up after them self x
10 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Cleo Mirander,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided you with quick, efficient service and left your home clean after the loft insulation.
We truly appreciate your positive feedback, as it motivates our team to continue delivering high-quality service.
Thank you once again for choosing UKEM, and please feel free to share your experience with others who might benefit from our energy efficiency solutions.
Best regards,
UKEM Customer Service
Had john and lee do out vent and loft…
Had john and lee do out vent and loft ventelition amazing job and i would recomend them to all my family and friends
Very proffesion and the job was clean and imaculate
9 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Lina,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee did an amazing job with your vent and loft ventilation. It's wonderful to know you found their work professional and immaculate.
Your recommendation to family and friends means a lot to us, and we greatly appreciate your kind words.
Thank you once again for sharing your experience with UKEM! We hope your improved energy efficiency enhances your home comfort.
Best regards,
UKEM Customer Service
I have applied many times
I have applied many times, for somebody to get back to me, each time i get refused, they say you need to be on benifits, yes, i am, pension, so why am I never referred or even spoke to about a free grant
6 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Thank you for taking the time to leave a review. We’re really sorry to hear how frustrating this experience has been for you.
We’d like to clarify that we don’t make up the eligibility criteria for grant schemes. We are required to follow the guidance and rules set by the scheme providers and Ofgem, and we can only refer or approve applications that meet those set criteria. Unfortunately, this means that in some cases we’re unable to help, even when we genuinely want to.
We completely understand how disappointing it feels to apply multiple times, especially when you are receiving a pension and feel you should qualify. Please know that we would love to be able to help everyone who contacts us, but we are limited by the rules we have to work within.
For further clarification on eligibility or why referrals may not have been made, we recommend contacting Ofgem directly, or speaking to your local authority to see what support or schemes may be available in your area.
We’re sorry we couldn’t give you better news, and we truly appreciate you reaching out and sharing your experience.
Kind regards,
The UKEM Team
The 2 guys gave me plenty of notice of…
The 2 guys gave me plenty of notice of their eta
They answered all questions, tidy and were dog friendly.
5 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sarah. S,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the two team members provided you with plenty of notice for their arrival and were friendly and tidy during the visit.
Your feedback about their professionalism and being dog-friendly is greatly appreciated! We pride ourselves on ensuring a pleasant experience for our customers and their furry friends.
Thank you once again for your kind words. Please feel free to share your positive experience with friends and family who might benefit from our services.
Best regards,
UKEM Customer Service.
Lee and Lee attended the house to do my…
Lee and Lee attended the house to do my wall
Insulation and fitted some fans.
They were brilliant, explained what they were doing and were on hand incase I had any questions.
They worked efficiently and tidied up after themselves. Great job would reccomend!
5 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Alison,
Thank you for your fantastic 5-star review! We're thrilled to hear that Lee and Lee provided you with excellent service while fitting your wall insulation and fans. It's wonderful to know that they kept you informed and left the place tidy afterwards.
Your recommendation means a lot to us, and we appreciate your feedback on our team's efficiency and clarity during the installation process.
Thank you once again for choosing UKEM and for sharing your experience. We hope you enjoy the benefits of your improved home's energy efficiency!
Best regards,
UKEM Customer Service
Mark & Brian
Mark & Brian were quick, tidy & did a professional job. Explained all new parts installed too. Brilliant job!
5 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sara McComb,
Thank you for your fantastic 5-star review! We are thrilled to hear that Mark and Brian provided a quick, tidy, and professional service. Our team takes pride in explaining the new parts installed, ensuring our customers are well-informed about the improvements made to their homes.
Your kind words motivate us to keep delivering the best service possible. If you have any further feedback or questions, please feel free to reach out through our website.
Thank you once again for choosing UKEM, and we appreciate your support!
Best regards,
UKEM Customer Service
Great job, quick an tidy. Nice lads
Great job, done quickly and with no mess left behind. Mark and Dane were very polite, a please to have trades people who respect the home of their customers. Thank yoy
5 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Anthony,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Mark and Dane provided you with quick and tidy service, and that they respected your home during the process. It’s always a pleasure to receive such positive feedback about our team’s professionalism.
We truly appreciate your kind words and your support for UKEM. Thank you for being a valued customer, and we hope you enjoy the improvements made to your home!
Best regards,
UKEM Customer Service.
Daren and Kayed did a brilliant job of fitting a complete new central heating system
Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden and unobtrusive. They took up carpets and put them back down causing no damage. All waste was removed leaving the home clean and tidy. Both were very friendly, informative and professional. Would recommend them.
4 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Ann Cooke,
Thank you for your fantastic 5-star review! We are thrilled to hear that Daren and Kayed did a brilliant job fitting your new central heating system. It’s wonderful to know that they took great care to protect your home and ensured that everything was left clean and tidy.
Your feedback about their friendliness and professionalism is greatly appreciated and reflects the service we aim to provide.
Thank you once again for your kind words and recommendation! We really appreciate it and hope you enjoy the benefits of your new heating system.
Best regards,
UKEM Customer Service
Reply from UK Energy Management Group Ltd
Dear Kay,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you found our team to be friendly and helpful, and that they were able to get the job done efficiently.
Your positive feedback motivates us to continue delivering top-notch service and support to our customers. If you have any further comments or questions, please don't hesitate to reach out.
Thank you once again for choosing UKEM. We truly appreciate your support!
Best regards,
UKEM Customer Service
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation and ventilation highly recommend kept us informed of what they where doing clean and tidy
3 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear David,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that John and Lee provided exceptional service while installing your loft insulation and ventilation. It's great to know they kept you informed throughout the process and maintained a clean and tidy work environment.
We truly appreciate your high recommendation and your feedback helps us ensure we continue delivering top-quality service to all our customers.
Thank you once again for choosing UKEM! We hope you enjoy the benefits of your improved energy efficiency.
Best regards,
UKEM Customer Service
Mark and Brian....completed…
Mark and Brian....completed installation and cavity wall. Fantastic, clean and professional job 5 🌟
3 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Lou Robson,
Thank you for your fantastic 5-star review! We're thrilled to hear that Mark and Brian completed the installation and cavity wall work to your satisfaction. Our team takes great pride in delivering clean and professional service.
Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.
If you have any additional comments or questions in the future, feel free to reach out to us.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
The guys were great and quick and tidy
The guys were great and quick and tidy! Left my house just as they found it they were polite and worked fast in getting my panels and the app sorted! I would definitely have them back! Thank you 10/10
3 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Victoria Knight,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our team provided quick, tidy, and polite service while setting up your panels and app. It's wonderful to know that you were pleased with how they left your home just as they found it.
Your feedback truly motivates us to keep delivering top-notch service. We appreciate you taking the time to share your experience, and we’ll make sure to pass your kind words along to our team.
Thank you once again for choosing UKEM and for your glowing recommendation!
Best regards,
UKEM Customer Service
John and Lee came to do the loft…
John and Lee came to do the loft installation. Very pleasant, really easy to get on with. Quick job, arrived early which was brilliant for us.removed items from the loft which was fantastic as my mobility isn’t great. Would definitely recommend these two… A***** for this team!
3 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Laura McAteer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that John and Lee provided you with such pleasant and efficient service during your loft installation. It’s great to know their early arrival and assistance with removing items from your loft made the process easier for you.
Your kind words mean a lot to us, and we appreciate your recommendation! We look forward to helping more customers like you.
Best regards,
UKEM Customer Service
Heating controls.
Miles visited my property today to install new radiator valves and the hive heating control. From start to finish Miles was very professional, explained everything thoroughly & completed his work to a very high standard. He was very knowledgeable and helped me out massively with some issues ive had as of late. A really nice guy who I would highly recommend to anyone. Thank you so much for your work today.
2 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Heather Edwards,
Thank you for your fantastic 5-star review! We are thrilled to hear about your positive experience with Miles during the installation of your new radiator valves and Hive heating control.
Your kind words about his professionalism, knowledge, and the high standard of his work mean a great deal to us. We strive to ensure our team provides excellent service and it's wonderful to know that Miles was able to assist you so effectively.
Thank you once again for your feedback and for recommending us. We truly appreciate it!
Best regards,
UKEM Customer Service.
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation excellent customer service and excellent installation would definitely recommend
2 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Graeme,
Thank you for your fantastic 5-star review! We are thrilled to hear that you received excellent customer service from John and Lee during your loft insulation installation.
Your feedback is very much appreciated, and we’re glad that you would recommend our services to others.
Thanks again for choosing UKEM, and for sharing your positive experience!
Best regards,
UKEM Customer Service
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