UKLogsDirect Reviews 

7,120
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood, noting that the logs burn cleanly and efficiently while offering great value for money. Consumers also mention that the website is simple to navigate and that delivery is typically prompt, with helpful drivers placing the heavy crates exactly where requested. Some reviewers were not happy with delivery timing, noting missed time windows, uncommunicative drivers, or shipments arriving on unexpected days. A few other people also felt that carrier errors, wrong weights, or missing items caused occasional frustrations during the fulfillment process.

What people talk about most

Delivery service

Users describe positive interactions with the delivery service, frequently highlighting promptness, clear... See more

Product

Customers expressed great satisfaction with the product, frequently highlighting that the logs burn really... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent condition and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the swift deliveries and helpful... See more

Order

Reviewers express great satisfaction with the order process, frequently highlighting how easy and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, looks good ,well seasoned and great quality for money plus quantity ( more than expected 😉)only negative was couldn’t get delivery ( two large crates!)down gravel drive ( smaller truc... See more

Company replied

Rated 5 out of 5 stars

Update thank you UK LogsDirect for acting on my comments about the delivery issues. Delivery service was the reason for not getting 5stars. Delivery company delivered 1 day late no updates. Lorry pa... See more

Company replied

Rated 5 out of 5 stars

Easy to order online process, made even better allowing instalment payments. There was a supplied time slot, although on this occasion the poor driver's vehicle had broken down but we were kept infor... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from UK Logs Direct before and have always been pleased with their service. This time, the third-party last mile delivery service (using an agency driver) let them and me down. I contact... See more

Company replied


Company details

  1. #1 of 40 best companies in Firewood supplier
  2. #1 of 41 best companies in Energy supplier
  3. #1 of 25 best companies in Fuel supplier
  4. #1 of 69 best companies in Timber merchant
  5. #1 of 35 best companies in Wood Supplier

Written by the company

Welcome to UK Logs Direct where you can buy quality Kiln Dried Ash, Oak Beech & Birch Logs with an average moisture content of less than 20% sourced from Timber Accredited suppliers to ensure the highest quality timber, which is available in Crates, Bags and Boxes, plus we also sell premium quality Heat Logs. We Are A Member Of The WOODSURE READY TO BURN LOGS SCHEME Member WS303. Our Kiln Dried Logs & Pini Kay Heat Logs are all certified by the WOODSURE Ready To Burn Scheme to give you peace of mind and quality tested logs & heat logs

100% Committed To Quality Products & Customer Service

Written by the company

Quality Guaranteed
We are committed to guarantee you quality products and we ensure our timber is sourced from sustainable forests and our producers are verified
Quality Service Guaranteed
As a family business we have a good reputation for treating our customers with respect and politely and we will resolve any issue or answer any questions promptly and efficiently to ensure customer satisfaction
Fast Dispatch & Delivery
We dispatch orders promptly and you can get your delivery FREE to most areas within 2 working days but the bonus is you can choose your preferred delivery date to suit your requirements at checkout to make buying simpler and we give you email and text updates on the day of delivery

Need Help Or Advice?

Call Us We Promise To Answer Your Questions

Call Us We Promise To Answer Your Questions
It's always good to be able to talk to someone to answer your questions and put your mind at ease - Call us now on 01661243530 or 07802735801

Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(7,120)

558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value

Great value. Been using these guys for a few years now. Never disappoints. Perfect.

20 October 2025
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Reply from UKLogsDirect

Hi Simon
Thank you for the 5* review, and your continued custom. It is very much appreciated.
Emma

Rated 5 out of 5 stars

Excellent product and service

Easy to order, good choice of options, easy and prompt delivery, on time and easy to track. The logs I ordered were again of good quality and a good size for our multi-fuel stove. All good, would definitely recommend UK Logs Direct. Thanks.

30 March 2026
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Reply from UKLogsDirect

Hi Tanya
Thank you for the lovely review, and for recommending us.
Emma

Rated 5 out of 5 stars

Great logs and good customer service

Have used this company for several years. They are a little more expensive than others but they have a Good selection of quality kiln dried logs, which are chopped up into nice size pieces. Delivery is quick and you can choose a delivery date. Delivery company has electric pump trucks which makes off loading much easier. My experience of their customer service has been positive.

26 March 2026
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Reply from UKLogsDirect

Hi Melanie
Thank you for taking the time to leave a lovely review!
Emma

Rated 5 out of 5 stars

Good logs delivered ontime

I ordered a full pallet of the pinikay heat logs and half a pallet of the ruf hardwood birch briquettes.
They are both very good, though it's hard to start the pinikay heat logs directly, once they are burning they really provide a lot of heat in a small log, and last around an hour before I need to put a new one on the stove. The pinikay are close to "real" logs in that they don't fall apart and burn down to embers. To get the pinikay heat logs going I use a fire lighter to get one of the RUF briquettes burning and that then is good enough to get the pinikay going (I've bene told you can also break the pinikay up into smaller bits which makes them easier to get going, but that didn't work for me without using a lot of flamers.
Now that UK Logs have switched delivery company for my area (the previous delivery firm were very poor) I can totally recommend them as the logs arrived on the specified day.
Just be warned that this is a lot of weight, unless there is a surplus of offspring around to help move them you will probably need a sack trolley to move them into a wood store (which does need to be indoors, like all compressed wood heat logs they fall apart if they get wet)

2 April 2026
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Reply from UKLogsDirect

Hi Andrew
Thank you for taking the time to leave a very informative review to help other buyers. We hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Great company and quality logs

Great company and quality logs. Quick and efficient. Easy ordering process. Have used many times. Competitive prices

31 March 2026
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Reply from UKLogsDirect

Hi Liza
Thank you for the 5* review, and continuing to use us.
Emma

Rated 5 out of 5 stars

Repeat buyer

Repeat buyer. Excellent service and choice of logs available. Very easy ordering and payment process. The young delivery driver and his colleague were excellent and a credit to the company. Thank You!

31 March 2026
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Reply from UKLogsDirect

Hi Belinda
Thank you for the lovely review! We hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

why we bring logs not coal from Newcadtle

You probably think we’re mad ordering logs from
Newcastle to Essex
This is our third delivery
The quality of beech logs is excellent
The order taking and timing of delivery first class finally
The price despite the distance is competitive

23 March 2026
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Reply from UKLogsDirect

Hi David
No, we don't think you're mad, but very kind leaving us a wonderful review!
Emma

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with. Very good delivery. The pinikay oak logs that I bought are a bit more expensive than from some other suppliers, but I am convinced the ones from logs direct burn a lot longer.

27 March 2026
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Reply from UKLogsDirect

Hi Steven
Thank you for the 5* review. Pinikay are the best heatlogs!
Emma

Rated 5 out of 5 stars

The notification and delivery were…first class

The notification and delivery were first class. The young lad delivering was very kind, considerate and helpful. I will definitely recommend and use again. I am already a repeat customer.

26 March 2026
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Reply from UKLogsDirect

Hi Clare
Thank you for continuing to use us, and for the 5* review.
Emma

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very happy with the logs. Will not hesitate to recommend!

23 March 2026
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Reply from UKLogsDirect

Hi Isabelle
Thank you for the 5* review, and recommending us!
Emma

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