Ukminibushire Reviews 

412
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the drivers for their punctuality and friendly, helpful, and professional demeanor, making journeys pleasant. The booking process is frequently highlighted as easy and efficient, with clear communication. The overall service is described as excellent, with clean and comfortable vehicles ensuring a smooth travel experience. However, some customers also noted issues with service delivery, including instances where minibuses did not arrive or were significantly late.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting punctuality, professionalism, and... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting its ease and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the punctuality of drivers for... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers praising good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

412 reviews

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4.6

All reviews

(412)

101 reviews in the last 12 months

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Rated 4 out of 5 stars

HERA Christmas Party

Our driver, Khalid, was absolutely brilliant! He drove us to our venue in horrific weather, on very challenging roads and still let us have a lot of fun

18 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic.

The driver arrived perfectly on time, the minibus was spotless and very comfortable. After the game the kids came back a bit muddy, but the driver was incredibly understanding and friendly.

The driving was very smooth and careful, which gave us a lot of peace of mind, especially with children on board.

Highly professional service from start to finish — we would definitely use this company again and strongly recommend them to anyone looking for reliable and high-quality transport.

⭐⭐⭐⭐⭐

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend UK Mini Bus Hire

Would recommend UK Mini Bus Hire. The booking process was easy to navigate and we were provided with a telephone number of the driver on the day. The drivers for our event communicated well and were very polite. Thank you!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We used the bus for a residential trip. The Company were very organised and had great communication throughout. The driver (Patrick) was early, happy to accommodate the group and was polite throughout our journey. We will be using again :)

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Friendly, accommodating driver, arrived on time, coach clean. Booking process straightforward & communication great. Would happily book again.

29 November 2025
Unprompted review
Rated 4 out of 5 stars

Our driver was a very good and safe

Our driver was a very good and safe driver. He didn't flinch at some of the chat or exuberance in the back. We all felt very safe throughout our journeys. It was unfortunate he was late arriving, but we did just about manage to arrive at our destination on time.

26 November 2025
Unprompted review
Rated 4 out of 5 stars

Prompt & Reliable

Timings to schedule and prompt collection/return for 16 of us. Really appreciated everything running to time. Thank you!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Driver and 8 x seater for the Rugby

We hired a driver/bus to take us to and from Twickenham, for the Rugby. They turned up on time and collected us at the same time. Getting out of Twickenham, after a game, is a nightmare but the driver made it really easy. A good price too, will use them again. Thank you.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Michelle the booking agent was brilliant to deal with, driver was there on time and and was great with us, would 100% use this company again.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10
Communication amazing, driver there 10 minutes before pickup
Can’t fault in anyway

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible and unsafe experience – completely unprofessional

If you value safety, respect, and reliability — stay far away.

We visited London with sixteen high school students from Sweden and booked a bus with this company. Unfortunately, it turned out to be one of the worst transport experiences we’ve ever had.

Before our trip, we clearly communicated multiple times via email the exact number of passengers and luggage. The company then requested additional payment, which we paid. Despite this, they sent a smaller bus than agreed upon.

Our students were forced to carry their suitcases on their laps during the entire ride — not only extremely uncomfortable, but also unsafe.

For our return trip, we were told they would fix the issue and send a larger vehicle. Yet again, the same small bus arrived, and the driver demanded an extra £20 in cash before letting us board.

This company showed zero responsibility, poor communication, and complete disregard for safety. As a school traveling with minors, we were shocked by the unprofessional behavior.

We’ve organized many student trips across Europe, and this was by far the most disappointing and stressful experience we’ve had.

I strongly advise others — especially schools or group travelers — to avoid this company.

6 October 2025
Unprompted review

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