UKPackaging.com Reviews 1,188

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are as described and suitable for various needs, from art businesses to moving. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the competitive pricing and the convenience of finding everything they need in one place. Delivery is often described as fast and reliable, with many consumers receiving their orders promptly. However, some people were dissatisfied with delivery times, experiencing delays or a lack of communication regarding dispatch and tracking information. A few other people also felt that the quality of certain products, like cardboard boxes, was thinner than expected or not suitable for heavy items, requiring additional reinforcement.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often praising quick delivery, well-packaged... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy ordering process, timely... See more

Quality

People report positive experiences with quality, with many praising the excellent quality of packaging... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 4 out of 5 stars

Really good service however it would be great to offer NI shipping rate at checkout rather than having to pay after ordering, it slows the ordering process down. However customer service are alw... See more

Company replied

Rated 5 out of 5 stars

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best... See more

Company replied


Company details

  1. #37 of 41 best companies in Packaging Supply Shop
  2. #39 of 42 best companies in Office supplies shop
  3. #19 of 20 best companies in Packaging company
  4. #2 of 2 best companies in Packaging Machinery
  5. #22 of 26 best companies in Packaging

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Found the boxes very flimsy

Found the boxes very flimsy, and didn't quite close properly, had to seal up extra with my own packing tape, Won't buy again

10 September 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review.
We can't see that you have contacted us. If you would like to do so, we can try and help to sort this issue out.

Rated 5 out of 5 stars

Good website ….easy to use

Good website ….easy to use
Delivery a little slow
Otherwise everything good

1 September 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review! Apologies for the delay in delivery, this is not how we normally aim to operate.

Rated 5 out of 5 stars

Good service

Good service. Goods as promised.

26 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!

Rated 5 out of 5 stars

UK Small Packaging

Everything from description, quality of product, notificatios, to delivery were all excellent. Very pleased and satisfied.

26 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Ella Smith

Ella Smith, was very helpful in the ordering process.

23 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! This will be passed onto Ella.

Rated 3 out of 5 stars

Sadly the delivery time was late

Unfortunately the delivery time was not kept resultant delays meant that I had to pay extra to find local alternatives in order to package in time for moving

22 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Apologies for the delay in receiving your delivery. We can see this has been delivered. This is not our normal operating procedure.

Rated 5 out of 5 stars

Great service!

I made contact with UK Packaging to see if our order could be expedited as I realised I needed it more quickly than anticipated. The service was outstanding and my order came the next day. Excellent!

21 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

As written on the tin or the cardboard?

Well, don't do like me ( reading in diagonal and flying over the manufacturing time) Read carefully and your package will be done as you wish . The dimensions of the finished product are correct.
Obviously they have to insert your fabrication in a loop... program the machine and cut your boxes. Therefore there is a 10 days manufacturing time...

20 August 2025
Rated 5 out of 5 stars

Great products

Great products, as described and good quality. Delivery is good, although your not notified as to when to expect it so no tracking information is provided, which is ok for us as we order in advance. The website for ordering is clear and easy to use. The prices are competitive and incentive with free delivery over a certain amount. Used them a few times and yet to have any issues.

19 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! If you ever require tracking and do not receive it, please feel free to contact us and we can advise.

Rated 5 out of 5 stars

Excellent service, selection and price.

Excellent choice, great quality, fast service and good price. I always buy my boxes from UK Packaging, I’ve found they can’t be beaten on their service and selection. Great company, highly recommend.

12 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 3 out of 5 stars

My order arrived in 2 parts

My order arrived in 2 parts, the first a day or two past the 2-4 days claimed and the second a week later, luckily just in time. I didn't get any communication to tell me when to expect these shipments. The materials seem of good quality at a reasonable price compared to other sources.

14 August 2025
Rated 1 out of 5 stars

Selfish and un-reliable

I ordered 5 boxes of bubble wrap. They only sent 1 and didn't send the next 4 till over a week later after I rang them up. They didn't notify me of this and advertised on their website as being in stock. On the phone they gave the excuse "our website isn't live". The reason they don't have their website live is because they know people will order from elsewhere. This is a selfish and un-reliable company. Don't bother ordering. Take your business elsewhere.

5 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Apologies you feel this way.
I can see you were contacted when you had placed the order regarding the stock shortage, and again after this date reiterating the initial email sent to you.

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