UKPackaging.com Reviews 1,188

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are as described and suitable for various needs, from art businesses to moving. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the competitive pricing and the convenience of finding everything they need in one place. Delivery is often described as fast and reliable, with many consumers receiving their orders promptly. However, some people were dissatisfied with delivery times, experiencing delays or a lack of communication regarding dispatch and tracking information. A few other people also felt that the quality of certain products, like cardboard boxes, was thinner than expected or not suitable for heavy items, requiring additional reinforcement.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often praising quick delivery, well-packaged... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy ordering process, timely... See more

Quality

People report positive experiences with quality, with many praising the excellent quality of packaging... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 4 out of 5 stars

Really good service however it would be great to offer NI shipping rate at checkout rather than having to pay after ordering, it slows the ordering process down. However customer service are alw... See more

Company replied

Rated 5 out of 5 stars

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best... See more

Company replied


Company details

  1. #37 of 41 best companies in Packaging Supply Shop
  2. #39 of 42 best companies in Office supplies shop
  3. #19 of 20 best companies in Packaging company
  4. #2 of 2 best companies in Packaging Machinery
  5. #22 of 26 best companies in Packaging

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No problems

No problems, goods as described and prompt delivery

7 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 4 out of 5 stars

Great service - NI shipping process could be better.

Really good service however it would be great to offer NI shipping rate at checkout rather than having to pay after ordering, it slows the ordering process down.

However customer service are always quick to send invoice and process order, and always happy with the product.

If they resolve NI shipping at checkout it would be 5 stara

31 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!
In regards to shipping costs, orders that are placed may have different quantities of items, therefore different additional costs apply, as a result this is why we cannot offer this at the checkout point.
Apologies.

Rated 5 out of 5 stars

Good service

Good service. Very fast delivery after being dispatched. I used to order from another company that has now been discontinued. All in all good value, customer service was very helpful with a query about my order. Would buy from again

12 August 2025
Unprompted review
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review and feedback!

Rated 5 out of 5 stars

Highly recommend!

Great product range really easy to order online and very responsive customer service plus a very timely delivery.

31 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Great experience

The 10 boxes were delivered promptly and they are perfectly strong and sturdy.

22 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 1 out of 5 stars

We buy many double wall boxes as our…

We buy many double wall boxes as our products are heavy, we tried ukpackaging's 'double wall' boxes and can report they were less strong than the single wall we buy, we complained and sent pictures but were told we had ordered the 'wrong' type. Not sure you can order the wrong type if their description is double wall. Not fit for purpose, we will stay with our other suppliers.

14 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. I can see this has been discussed with our customer service team.

Rated 5 out of 5 stars

Good Service

Very quick delivery and the products arrived with no damage.

15 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 4 out of 5 stars

Box was split and courier left blocking…

Box was split and courier left blocking passageway in flat entrance

9 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Apologies this was left blocking an entrance, unfortunately, this review will not be seen by our couriers, it might be worth contacting them.

Rated 2 out of 5 stars

Order placed and paid for yet delays in…

Order placed and paid for yet delays in production of boxes which has now created major shipping issues.
What I detest about all packaging companies is that as a small business you are having to pay pro forma and then it is in lap of gods as to whether your order will be completed and delivered on schedule. This has now happened on last 3 orders where I have to chase. The Customer Service is great and helpful so this is all down to the inability of production scheduling and for two weeks I have been chasing to get an answer for my order placed on 01 July. I am led to believe this is a major problem with their production. If that's case don't take pre payment and treat your customers with respect and fairness.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Always great service

UK Packaging are a go to for my cardboard box supplies - always easy to find the size I need and delivered fast!

8 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Top Marks

Have now used twice and I must say, UKPackaging are our first port of call when looking for boxes.
Good quality boxes, packaged securely and delivered on time.
You'll find their prices hard to beat, definitely recommended.

9 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look