In February this year I order from Real Swell Trading which is UKPetSupplies under a different name Chudleys Hypoallergenic Dog Food at a cost if £28.99. They delivered Chudleys Original which costs a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF N... See more
I bought a chinchilla cage for £54.99, when it arrived it was self assemble which is fine but the metal was warped which in turn made it very dificult to put together, it also seems quite flimsy, I h... See more
As above, ordered as I had no bulbs left in my fish tank - ended up having to go out to buy from a local fish shop - will be returning items when they finally arrive!
Company details
Contact info
Unit 1 Victoria Spring Business Park, WF15 6RA, Liversedge, United Kingdom
- 0845 862 1482
- sales@ukpetsupplies.com
- www.ukpetsupplies.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service
Always the cheapest for the items i buy and a fast delivery service
Great prices but experienced some problems.
I ordered a rotastak space command cage off ukpetsupplies. First, I thought the website was easy to use and the prices were very reasonable. The cage was actually £20 cheaper than in pets at home for example. The cage arrived quickly which was good but when I opened my package, I was really disappointed as the cage was cracked in 2 places. I emailed them straight away to let them know about the situation. They weren't overly sorry or helpful to be honest with there response. I did receive a replacement part for my cage, however, when it was sent to me, the part was cracked. Not as bad as the first time but still damaged. I do like the cage and the price but all the hassle I had, sometimes I think it would have been better to buy it from a shop for more money.
Great Service, Fast Delivery, Great Company
This is a great company to order from, always my first port of call when i require my pet products. Great prices, fast delivery, items always available
cage very good
great cage but i would have liked some plastic panels around the sides of the first level this would have stopped the degus rodents from throwing all the sawdust out of the cage could be better because of this one hiccup but it is still quite a good cage maybe someone will take this constructive critisisme when designing futer cages please
what I ordered delivered when I needed it
could not fault the service (unlike other suppliers on the net)
excellant
very easy website brilliant quality and excellant service and delivery
great toy for cat or kitten
Good little toy my cat loves it and hope my new kitten will when we pick her up
Very good service from start to finish
If you have a dog with a itch problem dont hesitate any longer get a jar of the SOOTHIT CREAM with lavendar oil i tried the Tea Tree oil and found it too severe it just agrivated the soreness The SOOTHIT CREAM was a instant relief for my little dog
good prices quick dispatch
No problems recommending them. Great communication. Quick dispatch great value for money
Excellent
Excellent item recieved very quickly and well packaged. The website is very good and easy to use.
The Best
I have used a lot of different online aquatic stores & UKPetSupplies.com is by far the best. The website is easy to use, they tell you before you buy anything how long each item will take, then they followed it up with an email a few days later to say when those items were due.
As for the price, all I need to say us CHEAP!
I only spent £53, but saved over £12 compared to other sites, stores, etc.
fair price but goods torn upon delivery (when packaged)
Price was fairly reasonable given nowhere seems to sell degu food. However when the box was opened, 3 out of 5 of our bags were ripped down to one side and half the food had fallen out. This was clearly a fault with the packaging or perhaps we were sent the goods not suitable for the shop floor.
Great service and delivery
Ordered puppy food and when supplier discovered that it had been discontinued immediately contacted me and refunded cost of purchase. I reordered a different variety of same food. Very happy with how this was handled and also speed of delivery
COULD DO A LOT BETTER
ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF NOT SEND ANOTHER E /MAIL THIS WAS MY IST ORDER AND MY LAST VERY UNINPRESSED ???????? G Mc N
Always efficient and reliable!
Great product availability, fast delivery to the Channel Islands, great prices too!!
excellant service
my parcel arrived in 2 days i did not expect it that quick due to christmas.shame royal mail cant do the same
Good site and great customer service!
Easy site and when I had to deal with customer service the lady I spoke to (Clare) was lovely.
Excellent
Very efficient and brilliant response time, very happy with product will definitely use this service again
great products, poor packaging!
I LOVE THE PRODUCTS SO I ALWAYS GO TO THEM. HOWEVER, ONE PRODUCT OPENED IN THE PACKAGE SO THERE WAS BIRD SEED ALL AT THE BOTTOM OF THE BAG. I'D RECOMMEND ASKING FOR A BOX WHEN GETTING PRODUCTS FROM THEM. I USUALLY ASK WHEN I GET THE SAND PAPER FOR BIRD CAGES BECAUSE OTHERWISE THEY ARE ALL RUMPLED AND RUINED.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







