UKPetSupplies Reviews 

501
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

In February this year I order from Real Swell Trading which is UKPetSupplies under a different name Chudleys Hypoallergenic Dog Food at a cost if £28.99. They delivered Chudleys Original which costs a... See more

Rated 1 out of 5 stars

ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF N... See more

Rated 2 out of 5 stars

I bought a chinchilla cage for £54.99, when it arrived it was self assemble which is fine but the metal was warped which in turn made it very dificult to put together, it also seems quite flimsy, I h... See more

Rated 2 out of 5 stars

As above, ordered as I had no bulbs left in my fish tank - ended up having to go out to buy from a local fish shop - will be returning items when they finally arrive!

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1.6

Bad

TrustScore 1.5 out of 5

501 reviews

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1.6

All reviews

(501)

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Rated 3 out of 5 stars

Great prices but experienced some problems.

I ordered a rotastak space command cage off ukpetsupplies. First, I thought the website was easy to use and the prices were very reasonable. The cage was actually £20 cheaper than in pets at home for example. The cage arrived quickly which was good but when I opened my package, I was really disappointed as the cage was cracked in 2 places. I emailed them straight away to let them know about the situation. They weren't overly sorry or helpful to be honest with there response. I did receive a replacement part for my cage, however, when it was sent to me, the part was cracked. Not as bad as the first time but still damaged. I do like the cage and the price but all the hassle I had, sometimes I think it would have been better to buy it from a shop for more money.

15 January 2012
Unprompted review
Rated 3 out of 5 stars

cage very good

great cage but i would have liked some plastic panels around the sides of the first level this would have stopped the degus rodents from throwing all the sawdust out of the cage could be better because of this one hiccup but it is still quite a good cage maybe someone will take this constructive critisisme when designing futer cages please

15 January 2012
Unprompted review
Rated 5 out of 5 stars

Very good service from start to finish

If you have a dog with a itch problem dont hesitate any longer get a jar of the SOOTHIT CREAM with lavendar oil i tried the Tea Tree oil and found it too severe it just agrivated the soreness The SOOTHIT CREAM was a instant relief for my little dog

13 January 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent item recieved very quickly and well packaged. The website is very good and easy to use.

12 January 2012
Unprompted review
Rated 5 out of 5 stars

The Best

I have used a lot of different online aquatic stores & UKPetSupplies.com is by far the best. The website is easy to use, they tell you before you buy anything how long each item will take, then they followed it up with an email a few days later to say when those items were due.

As for the price, all I need to say us CHEAP!

I only spent £53, but saved over £12 compared to other sites, stores, etc.

12 January 2012
Unprompted review
Rated 3 out of 5 stars

fair price but goods torn upon delivery (when packaged)

Price was fairly reasonable given nowhere seems to sell degu food. However when the box was opened, 3 out of 5 of our bags were ripped down to one side and half the food had fallen out. This was clearly a fault with the packaging or perhaps we were sent the goods not suitable for the shop floor.

11 January 2012
Unprompted review
Rated 5 out of 5 stars

Great service and delivery

Ordered puppy food and when supplier discovered that it had been discontinued immediately contacted me and refunded cost of purchase. I reordered a different variety of same food. Very happy with how this was handled and also speed of delivery

10 January 2012
Unprompted review
Rated 1 out of 5 stars

COULD DO A LOT BETTER

ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF NOT SEND ANOTHER E /MAIL THIS WAS MY IST ORDER AND MY LAST VERY UNINPRESSED ???????? G Mc N

9 January 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

Very efficient and brilliant response time, very happy with product will definitely use this service again

5 January 2012
Unprompted review
Rated 3 out of 5 stars

great products, poor packaging!

I LOVE THE PRODUCTS SO I ALWAYS GO TO THEM. HOWEVER, ONE PRODUCT OPENED IN THE PACKAGE SO THERE WAS BIRD SEED ALL AT THE BOTTOM OF THE BAG. I'D RECOMMEND ASKING FOR A BOX WHEN GETTING PRODUCTS FROM THEM. I USUALLY ASK WHEN I GET THE SAND PAPER FOR BIRD CAGES BECAUSE OTHERWISE THEY ARE ALL RUMPLED AND RUINED.

3 January 2012
Unprompted review

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