Platinum Services Reviews 

820
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being incredibly patient, polite, and attentive, ensuring that every applicant feels fully supported and confident throughout the journey. Consumers often highlight the exceptional service, explaining how clear communication and careful guidance make complex enrolment procedures completely stress-free and manageable. However, some reviewers were not happy with communication issues, mentioning occasional experiences where messages were completely ignored, follow-up calls were missing, or support felt entirely unhelpful. A few people also felt frustrated by delays in receiving replies, noting that getting proper assistance sometimes required persistent effort and patience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the patient,... See more

Service

Customers consistently note positive experiences with service, praising the helpful and professional team... See more

User experience

People report positive experiences with user experience, highlighting how reviewers felt guided and supported... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising quick replies, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a fabulous experience since the beginning until the end. Platenium education service team was outstanding. Accessing my application smoothly with endless patience. I am really grateful... See more

Company replied

Rated 5 out of 5 stars

From beginning to end my involvement with Platinum Services has been exemplary. The accessability is second to non.. Each person i've spoken with appear genuine and supportive. I'm embarking o... See more

Company replied

Rated 5 out of 5 stars

From the word go, both Mel and Mo (the lovely staff who assisted me every step of the way to applying to uni) were really supportive, friendly and helpful. They were really understanding of my caree... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team handled my application smoothly and answered all my questions promptly. Their professionalism and support made a huge difference. Thank you for the... See more

Company replied


Company details

  1. Educational consultant

Written by the company

Platinum Services is the UK’s leading student support and university application specialist. We believe everyone deserves access to higher education — no matter their background, age, or past qualifications. We help UK residents, especially those from underrepresented communities, get into university using their work experience and funding from Student Finance England. From your first enquiry to your university enrolment, our dedicated team supports you every step of the way — at no cost to you. We help with personal statements, CV writing, application paperwork, interview preparation and more. Our mission is simple: remove the barriers to education and change lives for the better. Over 800+ students started their university journey with us last year alone, and we’re on a mission to triple that in the next 12 months. When you choose Platinum, you’re not just a number — you’re part of our community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

820 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(820)

434 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks for your service and help Sarah…

Thanks for your service and help Sarah and mo for helping me get on a course at university for me too final achieve my goals for a business degree much appreciated.

13 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

I had a great experience with Platinum…

I had a great experience with Platinum service, particulary Nicoleta, who helped me throughout my whole process of documents, interview, and prepared me so I can be confident to get accepted into the university I wanted to.And I did! Thanks so much for all your support Nicoleta and team. Definitely recommend this agency!

13 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Yuiia was really nice and helpful.

Yuiia was really nice and helpful.
I start my study in september, thank you Platinum service and Yuiia !

12 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey and we truly value your feedback. If there's anything more we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

Thank you

I want to thank you all, the staff, and Jack from Platinum Services for all their help. I really recommend

11 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

The team really helped me from the…

The team really helped me from the beginning. Faheem was fantastic then Noran took over and she was amazing they took it step by step for me and that helped me a lot due to my ADHD. And Sarah worked behind the scenes.

11 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At UK Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

incredible company and incredible people!

Since the moment I started my application with platinum I’ve received nothing but incredible help and support, Faheem, Nouran and Sarah have just been the most amazing support, each step of the process was explained in detail, and it was so fast and so well done! I can’t thank them and the team enough for believing in me and pushing me into my next journey, they’ve helped me to start a new chapter I never thought I’d be able to do, and they’re just the loveliest people to do this journey with, a big thank you to Faheem, Sarah and Nouran and the rest of platinum education, you guys are the best!!

11 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At UK Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

At first I was scared as I’ve never…

At first I was scared as I’ve never been through this process before but when I was put into contact with the Agent Mel he was very helpful and understanding of my situation and assisted me step by step onto helping me get onto the course on the 10th of august I went for my induction/interview now on the 11th of august I have received my offer. Platinum services are really good and I would highly recommend this to anyone that would like to partake with their services and would also like to say thank you Mel for your hard work in assisting me throughout all the relevant stages

11 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Great Guidance for My Creative Journey

I can’t thank Platinum Services enough for their invaluable guidance in helping me take the next big step in my education. They helped me find and enroll in the Higher National Diploma in Animation at Raindance Film School, a program that perfectly matches my goals and passion.
A special shoutout to Omar Helal, who provided support throughout the entire process. Omar was professional, knowledgeable, and took the time to understand what I was looking for in a course and institution. His advice and navigation made what could have been a overwhelming decision feel seamless and clear.
If you are looking for dedicated educational guidance to help you land the right program at the right institution, I highly recommend Platinum Services and Omar Helal.

11 June 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Faheem is a legend amongst us

Faheem's intervention was truly pivotal in my journey towards a university admission, especially at a point where my prospects seemed non existent, as we were always only shown one way that was through traditional means such as A Levels or any equivalent qualifications, His expert guidance and unwavering support not only navigated me through the entire process from beginning till the end, but also instilled a profound sense of hope for my future academic endeavours. I am profoundly grateful for his instrumental role in transforming what appeared to be an insurmountable obstacle into a successful outcome.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff member review

I got in contact with faheem just over a month ago who represents platinum services thinking I couldn’t get in to university.Faheem kept his promise and told me I could and made sure I got my interview at the university im going to and yesterday I finally got my university offer.Hes been nothing but amazing and kind couldnt thank him enough .

9 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

Excellent service. Excellent people.

So, I saw the Ad on YouTube and decided to take a chance. Little did I know a great gentleman called Tanaka was going to lead me on the best experience ever! I was skeptical but soon as he started talking me through the process, I felt like I was at the right place. Tanaka is very patient, polite, and very encouraging. I think if it had been somebody else, I probably wouldn't have gone through with the programme. He is excellent, supportive and extremely relatable. A gem. What Platinum is doing is nothing short of amazing. Thank you Platinum. Thank you Tanaka.

29 July 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

Thank you soo much Platinum education…

Thank you soo much Platinum education specially Mr Tanaka who help me throughout the process and finally got me into the university that I selected.
From starting the application to getting into the university all done by you guys and Tanaka.
I wouldn’t have done without there help.

10 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Platinum services has been great help…

Platinum services has been great help to find me a course that suited what I needed, as well as advising me and helping me in every step of the process. Especial thanks to Omar that has been checking and reaching out to make sure I had all the things up to date to follow my application!

10 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Amazing & devoted members

My experience has been nothing but enjoyable especially with my personal adviser Anum. She has walked me through every step of the way. I can not fault the dedication ive received an continue to receive 10/10

6 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Hannah and Nicoletta were amazing very…

Hannah and Nicoletta were amazing very helpful getting me into icmp best company going especially if you get Hannah and Nicoletta your in safe hands

3 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your journey. Supporting students every step of the way is our passion.

Rated 5 out of 5 stars

The stuff very friendly and supportive…

The stuff very friendly and supportive and helpful they go with you step by step if you have a question they answered and explain my experience was very good with this company I recommend to anyone who's trying to get back to study those guys are professionals

16 June 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey.

Rated 5 out of 5 stars

Review for Anum:

Review for Anum:
​I cannot thank Anum enough for her guidance with my application to Arden University. She made the entire process seamless, clear, and stress-free from start to finish. Her professionalism, fast responses, and genuine support made all the difference. I highly recommend working with her!

7 July 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

From start omar helped me

From start omar helped me. Gave me the information I needed. If i got stuck i would message him and straight he wukd respond and give the answers i needed. Thank you so much

5 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

Fab Service!

Fab Service!
Helped me every step of the process in finding the right course for me and the guiding me through the application process.

24 June 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look