UK Power Networks Reviews 

Since purchasing my house in 2021 I have been trying to get my neighbours power cable removed from above my property as there is no wayleave or easement.

This is damaging my property. UK Power networks come out say they will draw up some proposals and then I never hear back from them.

I have been told the job will take 18 to 24 months to complete but they have not even booked it in or came back to me with options.

I want to give more than 5 stars. Contacted UK Power about a fuse upgrade for EV Charger. Spoke to Carl who was Friendly, Polite, Professional and new the answers to all my questions. Carl passed me through to another dept to speak to a friendly young lady who advised me to upgrade to a 80amp Fuse. I asked would i need to upgrade my 16mm meter tails and was told no, only if i upgraded to a 100amps. fuse. The young lady said let me look for a date when we can visit to complete job. I was going to say(for a laugh) tomorrow would be good. Normally a couple weeks wait for anything to get done. The young lady came back and said we can visit tomorrow morning between 7 and 1pm. WOW excellent service. Thank you UK Power my 3rd time of contacting you and you amaze me every time with your excellent customer service.

Very unhappy. No communication ahead of a 6.5 hour power cut, which started just as I logged on to begin work.

Really affected my day, sitting in the dark squinting at a tiny screen in my phone and had to miss meetings to drive somewhere to get my laptop and phone charged.

Called the help line. Apparently it was a planned outage, which wasn’t communicated. No apology and of course they do manage to send the multiple text communications saying that they hope to provide a 10/10 service.

Update 6/6/26 - very speedy and helpful response from Uk Power Networks following the issue. Thank you.

I contacted UK Power Networks several times yesterday during a power outage affecting my building, and I genuinely wanted to praise the customer service phone support team I spoke with throughout the day.

Every adviser I spoke with was kind, calm, professional and very informative. In particular, Maisy was excellent. She kept me updated via text and proactively let me know when repairs had been completed and when power was expected to return, which was incredibly reassuring.

It is rare to receive such consistently helpful and caring customer service, especially during a stressful situation, and I wanted to recognise the support provided by the 105 phone team.

Was waiting for communication re a earth fault at my property as promised (they didnt bother) when i called was told as no problems reported they would not be doing anything. For context Octopus energy found earth fault and refused to fit mt EV charger until given the go ahead from uk power networks. Customer service advisor refused my request to get someone to contact Octopus to inform them of the results apparently they have to email them (contrary to what i had previously been told) so each one is telling me other one has to contact them im left with no EV charger and in limbo. I asked for this to be put in writing via a email that i could pass on to Octopus at least he refused to do that said he could only tell me but not put it in writing to me it beggars belief.

Excellent engineering fixing the fault
Rapid
The best in the world
KING STREET MARGATE
EXCELLENT personal skills
The people worked extremely hard to get electricity back on
These faults in a antiquated system will happen
Fortunately the very best worked extremely well to remedy the situation
Great support, great training in every possible aspect

I had a booking for electrical grounding work and took a day off work specifically for the appointment. The engineers came, checked the meter, said something there did not match what they expected, and then left saying they would return later the same day.

Nobody came back and I received no update afterwards. I basically wasted an entire day for nothing. Very disappointing service and communication.

Terrible company. I am a meter engineer and called in an A code. Waited at site for over 6 hours (in 25c heat) for an engineer to arrive. No calls or updates from them. I had to chase them constantly, only to be told they have no resources available.

Both the customer service and engineer were friendly and professional. They advised me of the options and ensured I understood the process.

In our recent incident, you were very good at confirming our problems and keeping us updated on progress. However there was one issue that stopped a 5 star rating. We called you three times. The first time we had a power cut. But once power had been restored, the next two calls were about our light bulbs being dim. While you were still aware of an ongoing issue, you failed to tell us we were suffering low voltage. As a result, both us and our neighbour bought new toasters, thinking they were broken. But once full voltage was restored, the toasters were working normally.

I recently completed 2 meter moves and a new connection, all on the same day. UKPN were absolutely brilliant. Mike was my contact for site visits and planned the scheme. I am a homeowner with little knowledge of electrical anything. Mike could not have been any more helpful. He attended site whenever I needed without any further cost. (Unlike other utilities who charge for every visit) He planned everything with a view to helping me keep costs down, hence all 3 on the same day. I could not have completed the work without his help.. exceptional service. Claire in the office was also really helpful, and kept in touch throughout the process and was always available on the phone when I needed help. Overall my experience was amazing. I can not think of anything negative (unlike my experiences with other utilities) I would personally recommend them to anyone. They made the job(s) seamless and stressful free. Finally the team on move/connection day were all so good. Mike was there to oversee (as was an inspector) and everything went smoothly. I am very happy with the whole team, the work completed and the assistance provided throughout the whole process!!! Thank you

From the initial report of our electrical problem (all power lost due to an external UKPN part at fault), the engineer visiting to the guys starting and completing the external works their service was first class. Everyone was incredibly friendly, professional and extremely efficient. Thank you.

Great website, easy to use web pages. Fantastic communication. Knowledgeable and helpful telephone staff.

Fast appointment for mains fuse upgrade. Superb technicians and fast service. Why can't other companied be so friendly and efficient?

Called and discussed our needs
Appointment booked.. called to come a week early and came and completed the install without any hiccups

Amazing and perfect service

Thank you

Excellent Service from everyone dealing with our issue.
We lost all power at my house. I found out it wasn't in our house, and they quickly sent someone around. They had to dig up outside our house to find the fault. But we had power back in 28 hours. And the hole was filled and the tarmac completed in 3 days. They even jetwashed the area.

Had a few teams of men here over a few days to sort the problem, couldn’t fault any of them, all very polite & kept me inform of what they were doing.

Kept us informed on the situation, efficiently dealt with the problem,good support throughout.
Thanks
Ian.

Our area of S.E. London had an unexpected power cut this morning. It only lasted a very brief time but I almost immediately I received a text message from UK Power Networks apologising for any inconvenience and explaining what had caused the fault and what they had done to rectify/repair this. What an impressive service. More companies could learn from their excellent customer support. Makes us feel we are valued. BIG thank you to the team involved.

UK Power Networks were extremely helpful in keeping us updated regularly. Their staff were friendly and polite and understood the difficulties we had without power for so long. If they didn't call us we would get text messages with the updates. Cannot fault their customer service.

Very prompt response and helpful advice.
Regular updates and problem swiftly fixed.