Uksoccershop Reviews 

10,190
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 1,150 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the website is straightforward to use, allowing for a seamless purchasing process. Many buyers also praise the impressive variety of merchandise available and the generally fast shipping times. People often note that the items match expectations in terms of both comfort and overall fabric quality. Some reviewers were not happy with significant delivery delays and missing packages. A number of customers additionally reported receiving completely incorrect merchandise instead of what they originally purchased. Additionally, people mentioned experiencing poor communication and major difficulties when trying to secure a refund.

What people talk about most

Product

Consumers find product to be ambiguous, with highly mixed reactions regarding quality and stock availability.... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a high level of disagreement among... See more

Order

Reviewers highlight ambiguous aspects of order processes, with highly contrasting experiences reported. While... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent shirt material, perfect... See more

Service

Reviewers share mixed feedback about service, with many highlighting a pleasant shopping experience featuring... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a shirt from here and when it arrived I wasn’t satisfied with the quality. I emailed the company and it took a while for a response but, once communication started the company have informed... See more

Rated 4 out of 5 stars

I ordered the shirt which was a very reasonable price , I received the shirt quite quickly . Definitely recommend.

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 5 out of 5 stars

Great! Easy ordering and quick delivery. Been looking for an authentic Iran National team football shirt with the Persian cheetah 🐆 on for ages. Arrived quickly and good quality with good communicat... See more


Company details

  1. Activewear shop

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,190)

1,112 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers

Scammers! Beware!

The company is a hoax. It has no stock, and drop ships items from Asia after you order.

The website is completely misleading, with key information hidden in the small print.

Customers will think they get their items in 2-5 days. It's more like 1-2 months.

Why do they have no customer service number? Because they are scammers!

Why are their email responses are rude and condescending? Because they are scammers.

Why can you not track a package? Be sure they are scammers.

NEVER BUY FROM THIS COMPANY. IT'S A SCAM.

They will be reported to Trading standards for their misleading inducements. Help others by exposing the scammers on all their social media.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

No communication, late postage

We ordered a shirt with next day delivery. It wasn't dispatched for weeks after multiple emails were sent.
We decided to send it back and ask for a refund - after wasting £7 on next day delivery.
They want us to pay for postage return. Really unimpressed and lack of communication.
Wondering if it is some kid running this business out of his bedroom.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Awesome products to choose from.

I cannot believe the amount of content and choices to choose from. The products and service I have received are fantastic and an easy process to get my goods on the way.
Definitely recommend the products and I will keep using them in the future.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Refunds aren't an option

Ordered a football shirt on 07/06/26. Standard delivery, which is 1-2 working days and I needed the top before going on holiday 12/06/26.

The top wasn't dispatched until 12/06 and arrived on 14/06.

I requested a refund as the top was no longer required. I had no response on multiple chasers to confirm a refund until a time when it was beyond the returns window (1 month) and an auto-response confirmed I could no longer return my order as it was beyond the returns window. Classic.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst online experiences…

One of the worst online experiences I've ever had. I ordered a shirt on 27th June, it arrived on 1st July, slightly later than expected but not the end of the world. I opened the package and it was the wrong shirt, I messaged to query and start a return and was ignored. I sent 4 messages/emails over next 2 days before I was finally answered and was made to feel like I was in the wrong and like I was being difficult. I sent the required ‘proof’ pictures and on 6th July they sent a form for my return. I returned using the included 48 hour free postage form, my return was processed on 16th July. On 24th July I emailed as I still hadn’t received my refund, it was finally issued on 26th July and didn’t include the delivery charge I had paid. The whole process I was made to feel like I was the problem, they were unhelpful and did the bare minimum through the whole process despite them photographing, labelling and posting up the complete wrong shirt. I would not recommend this company and would recommend you use any other football shirt seller.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with, generic emails and sloppy service, ordered a mystery shirt for my daughter express delivery, shirt revealed on order which she already has so asked for replacement before sending, shipped before reading message! Shirt readily available in most sports shops cheap Messi Miami shirt!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

The only place where I could XXL

The only place where I could find the New England away shirt in my size! (XXL) still in stock. Delivery was quick and the quality of the shirt is good, and I have no doubt that the product is in fact genuine. So pleased I decided to risk it despite a few bad reviews on here!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I've used UK soccer shop many times

I've used UK soccer shop many times. Never disappointed. However on this occasion,, I purchased Spain away top with 19 and Yamal on the back. Unfortunately I got it and discovered it was too small for my grandson. I am unable to return it as uks don't accept returns with names or numbers on them. So I'm £120 down a I've a shirt that's no good to me.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute shower of s*@t!

Absolute shower of s*@t!! I placed an order and paid for 48hr delivery only for 2 weeks later to be told that the item was out of stock. I was told that the refund should appear on my card within 2 to 5 working days, that was 2 weeks ago. Absolute scam do not buy from this Web site

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

After ordering I read reviews online and was a bit unsure but, truth be told, I received a very good service and am very happy with the two items supplied

22 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience was seamless and…

My experience was seamless and fantastic, from beginning to end. The website was clear and easy to follow, and my items were delivered very promptly. My items fitted beautifully too, and I atribute this to the sizing charts and information on your website, making my shopping experience easy and enjoyable. As a result, I will DEFINITELY be ordering with you again!

22 July 2026
Unprompted review

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