Uksoccershop Reviews 

10,190
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,145 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the merchandise, often describing items as excellent. The ordering process is frequently noted as easy and seamless, with many appreciating quick dispatch and fast delivery times. However, some customers also noted significant issues with delivery, including delayed or non-delivered items, and non-functional tracking numbers, despite paying for expedited shipping. A few other people also felt that products received were not as expected, citing incorrect designs, sizing issues, or concerns about authenticity. Additionally, some reviewers experienced problems with refunds for cancelled or out-of-stock orders, and a lack of communication.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many customers praise the good quality... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising quick delivery times, good... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent quality of... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting positive experiences, citing fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the shirt which was a very reasonable price , I received the shirt quite quickly . Definitely recommend.

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 5 out of 5 stars

Great! Easy ordering and quick delivery. Been looking for an authentic Iran National team football shirt with the Persian cheetah 🐆 on for ages. Arrived quickly and good quality with good communicat... See more

Rated 5 out of 5 stars

I've used UK soccer shop many times. Never disappointed. However on this occasion,, I purchased Spain away top with 19 and Yamal on the back. Unfortunately I got it and discovered it was too small for... See more


Company details

  1. Activewear shop

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(10,190)

1,110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product

Quality product. Easy to navigate website. Good range of choice. Quick and well managed delivery. Delighted. Recommend for any football fan! Thanks !

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ordered on july 6th, paid for next day delivery. Its now the 15th & still nothing. Id advise to never use these

15 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered an England shirt for next day…

I ordered an England shirt for next day delivery at a cost of £9 for next day delivery. 4 days later I am still waiting. Company is rubbish and all I’m getting told is that there waiting on a delivery of shirts. Shouldn’t be taking orders and peoples money especially at £140 which I’m now out of pocket for. Last email saying 28 days for delivery. AVOID AT ALL COSTS

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Don’t use this company is a scam!

Don’t use this company is a scam!! I am driving to their registered address this weekend to confront them.

42 Mote Hill, Hamilton, United Kingdom, ML3 6EF

Simon Pretswell the dirty scammer

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Order not sent

Still no kit. Ordered before the World Cup 9th June today is 14th July. The World Cup finishes Sunday. No order recieved. No refund. Takes a week for an email back

9 June 2026
Unprompted review
Uksoccershop logo

Reply from Uksoccershop

Our team have reached out to you about your order. Your order was received at 7pm on 9th June and was dispatched at 11am on 10th June. Unfortunately, we subsequently received the package back from Royal Mail with a sticker on it saying your address was "incomplete/invalid". Our team have sent several messages requesting confirmation of the correct address, but have not received a reply. Please reach out to our customer service team so we can ship the order to the correct address, or refund it if you no longer want the item.

Rated 1 out of 5 stars

Avoid if you value quality and customer…

Avoid if you value quality and customer service. Our charity football kit order arrived with every shirt printed with the same number, despite providing a list of individual numbers. We also discovered that the sizing was incorrect across the order. The lack of quality control is unacceptable for a specialist football kit supplier. Even more disappointing was the lack of communication when we reported the issues. These errors put a charity event at risk and created unnecessary stress for everyone involved. Very poor experience.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Took a while but super happy

So the order took fairly quick to ship and included multiple shirts, including a printed one. However, it got stuck for like 2 months at postnl center until I reached out to open an investigation for it. They were very helpful with it and the package started getting more updates finally just a few days after the investigation started.
From there shipping times were as expected and it has arrived safely and was packed well.
The shirts were all good and the printing was perfect
Would order again

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Brazil shirt with printing…

Received my Brazil shirt with printing on the back.
Wore the shirt on the same day, then noticed that one of the letters of the name had lifted.
Tried to iron it back down but didn’t work. I then removed all of the other letters and numbers from the shirt.
They are not printed but glued to the shirt with really weak adhesive.
Not impressed and won’t be buying any items from them in future!🤨

9 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look