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Uksoccershop Reviews 

10,187
•
TrustScore 3.5 out of 5

3.5

Activewear shop
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Review summary

Created with AI, based on recent reviews

Evaluating 1,130 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of products, finding them excellent and as expected, while also highlighting an easy ordering process. Many consumers appreciate the quick and efficient delivery service, with items often arriving swiftly or even earlier than anticipated. However, some people were dissatisfied with product accuracy, noting incorrect sizing, misleading designs, or authenticity concerns. A few others experienced slow or delayed delivery, even for express shipping, with some reporting no delivery or refund issues, and receiving very poor quality or severely defective items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with many reviewers praising the great... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as receiving... See more

Quality

People report positive experiences with quality, with many reviewers praising the great quality of shirts and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the fast, efficient, and first-class... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 5 out of 5 stars

I've used UK soccer shop many times. Never disappointed. However on this occasion,, I purchased Spain away top with 19 and Yamal on the back. Unfortunately I got it and discovered it was too small for... See more

Rated 5 out of 5 stars

Easy to use website. I was eligible for a student discount and best thing was how quickly my item was despatched and delivered. Quality seems good, size slightly smaller than I expected but that might... See more

Rated 5 out of 5 stars

Great! Easy ordering and quick delivery. Been looking for an authentic Iran National team football shirt with the Persian cheetah 🐆 on for ages. Arrived quickly and good quality with good communicat... See more

Company details

  1. Activewear shop

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.

Contact info

3.5

Average

TrustScore 3.5 out of 5

10k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,187)

1,103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Being a Liverpool FC supporter for over 62 years.…

Being a Liverpool FC supporter for over 62 years I have purchased many home team shirts, not always in a straightforward manner, but on this occasion where my wife is buying me this season's prize present which will possibly be one of the last treasure's I adore, it was highlighted by the ease of selection and purchase. Thank you for making the purchase and information that you accompany with the sale of my perfect present.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Top top top 👏

All positive points: website quality, product quality, timely, professionalism, email inform all steps of delivery, communication after delivery, etc.

You helped my son achieve his dream, so you have my trust.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

No communication, 1 email per day then nothing.

A friend ordered a personalised football shirt for me with my name on the back. When it arrived, it was damaged. I contacted customer service straight away and, at best, only received one reply per day. After I sent clear photos showing the damage they requested, they stopped responding completely.

Very disappointing customer service. They’re happy to take your money, but when there’s a problem, you’re left waiting with no communication or resolution. Based on my experience, I’d avoid this company if you expect decent after-sales support.

As the company has stopped responding after I provided the requested evidence, I now have no option but to raise a dispute with my card provider. It’s disappointing that it’s come to this over what should have been a simple issue that could have been resolved with good customer service.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Don’t Expect a Complete Order or a Quick Resolution

Failed to deliver the full order. Emailed customer support and I was told they had no confirmed date for when the missing item would be available.

At no point did they offer a proper resolution or take responsibility for failing to supply a complete order. As the customer, I was left waiting with no timescale and no certainty that I would ever receive what I had paid for. Over a month on. Still nothing.

I would not recommend ordering from them based on how this issue has been handled.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

If there were less than 1 star that is what I would be giving them. I have not received my order, and despite multiple emails, I am still waiting back for a reply back from UKsoccershop. I am still waiting for a refund! DO NOT BUY FROM THEM! THIS IS A SCAM!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

You gave me my special day.

I had given myself too short of a delivery window due to my payday and the very important and only day I was allowed to wear this shirt at work other than my usual work uniform... IT ARRIVED THE NIGHT BEFORE! ... I got to wear it at work, it was nice and breathable during the heatwave, it was a concept shirt and I got many compliments from my coworkers. Thank you for the good day, I think it even helped my confidence some.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Lettering peeled immediately; no refund, no response from vendor

I ordered a jersey for my son and also some shorts, I was immediately skeptical of the quality compared to the price I paid (the kids jersey was nearly 100$ and it was cheap feeling/looking), I washed and dried according to directions and the lettering was peeling immediately. I contacted them and they initially emailed back to ask me to send them pictures, but once I did, they've ghosted me and I never received a refund or any response to try to make it right.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

ZERO STARS

ZERO STARS. ORDERED. PAID. 3-5 day delivery. I DO NOT HAVE MY SHIRT. CAN’T GET HOLD OF THEM.
IF YOU WANT TI GIVE £60 AWAY. GIVE THESE CHARLATANS YOUR MONEY

16 June 2026
Unprompted review

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