I checked that they deliver here and they do. Paid top-whack for that but the order was processed. Then I got an email saying they'd cancelled the order as they don't deliver here. I emailed back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... See more
Company replied
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi f... See more
Company replied
I ordered some replacement lights for my newly refurbished water fountain. I received these items less than 24 hours after ordering them and fitted them straightaway. They were very easy to fit and lo... See more
Company replied
Company details
About UK Water Features
Written by the company
|
|
 |
 |
 |
 |
 |
The online world of water features!
UK Water Features is home to over 2,000 different designs for you to peruse at your leisure. Many fountains are available with fast and hassle-free next day delivery.
We also offer garden ponds, fountain pumps and accessories to help you with the maintenance of your feature and give you peace of mind. Nestled in the beautiful Yorkshire scenery since 2007. Shipping services available across the whole of the UK.
Contact info
Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, United Kingdom
- 01226388889
- info@ukwaterfeatures.com
- www.ukwaterfeatures.com
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just the job
Arrived so quickly, was well packaged and the pump I bought does the job perfectly. Couldn’t be happier . Will definitely use company again 👍
30 August 2023
Unprompted review
Reply from UK Water Features
Hi,
Thank you very much for finding the time to leave a review, I am happy you are pleased with your purchase. We look forward to hearing from you again.
Take care,
Charlotte
UK Water Features
Excellent service
24 August 2023
Unprompted review
Reply from UK Water Features
Hi,
I am glad to know you are happy with our service, we hope to hear from you again.
Take Care,
Charlotte
UK Water Features
Lovely little solar water feature
Arrived well packaged in good condition. Easy to put together and set up although instructions could have been a bit more detailed. Love this little solar water feature and it works well.
17 August 2023
Unprompted review
Reply from UK Water Features
Hi,
Thank you for your review,
I am happy knowing you love your feature and hope you enjoy it on those sunny days!
Take Care,
Charlotte
UK Water Features
Buddha statue was good value and decent quality for the price
This company offered a good value item which met my requirements exactly. Most other similar items were either too expensive or did not meet the spec that I wanted, and believe me I did a lot of searching. On top of that delivery was prompt and included in the price, Couldn't be better.
25 August 2023
Unprompted review
Reply from UK Water Features
Hi, Thank you for the review! I'm happy you have found something you've been looking for!
Take Care,
Charlotte
UK Water Features
I ordered the wrong solar panel pump…
I ordered the wrong solar panel pump for my water appliance. The team were very helpful in guiding me through my choices in this situation and put me on the 'right road'. Thank you. Wilf Jones
25 August 2023
Unprompted review
Reply from UK Water Features
Hi Wilf,
Thank you for your review, it was a pleasure being at your service! I hope to hear from you soon.
Take Care,
Charlotte
UK Water Features
Exellent service
25 August 2023
Unprompted review
Reply from UK Water Features
Hi, Thank you for your review, We are glad to help!
Kind Regards
Charlotte
UK Water Features
Excellent
excellent service and feature arrived quicker than the estimated delivery date. Product is exactly the same as I’ve seen in local garden centre and bought for £80 cheaper. Upon arrival proven to be exactly the same product. Definitely recommend
9 August 2023
Unprompted review
Reply from UK Water Features
Hi,
Thank you for taking the time to write us a review!
We are happy you found our product to be better value for money, we do try to keep our prices as low as possible.
I hope you enjoy your feature!
Take Care,
Charlotte
UK Water Features
Great service
Great service , fast Delivery good communication.
Recommend.
16 August 2023
Unprompted review
Reply from UK Water Features
Hi Colin,
Thank you for your review, it was a pleasure being at your service! I hope to hear from you soon.
Take Care,
Charlotte
UK Water Features
Very impressed so far
This is my first purchase. Fast delivery. Product exactly as described - dimensions and quality material. Haven't had a chance to put it in place yet to check it doesn't leak but no signs of cracks anywhere. If all goes well will be back to shop for other items.
28 August 2023
Unprompted review
Reply from UK Water Features
Hi Devon,
Thank you for your review, we are overjoyed to know you are satisfied with the service we have provided so far. We hope to hear from you again.
Take care,
Charlotte
UK Water Features.
First class company
First class company really competitive prices and very fast dispatch time certainly recommend.
21 August 2023
Unprompted review
Reply from UK Water Features
Hi Richard,
Thank you for your review, We are delighted to know you are happy with your experience with us.
Take Care,
Charlotte
UK Water Features
Fountain conversion from electric to solar
Very easy to order, fast delivery and it the solar panel powered pump works a treat on a fountain that had an electric pump previously.
23 August 2023
Unprompted review
Reply from UK Water Features
Hi Patricia,
Thank you so much for taking the time to leave us a review. We are delighted knowing everything has gone to plan with the conversion. I hope you enjoy in the sunny weather!
Take Care,
Charlotte
UK Water Features.
Reply from UK Water Features
Hi Ian,
Thank you for your review,
I hope you enjoy your product!
Many Thanks
Charlotte
UK Water Features
Reply from UK Water Features
Hi,
Thank you for your review, we are satisfied knowing you are happy with our service, we hope you enjoy your water fountain!
Many Thanks
Charlotte
UK Water Features
Great company to purchase from their…
Great company to purchase from their knowledge and support far exceeds any company that I have ever purchased from online . The rating here of 5 Stars is simply not enough as I would certainly rate UK Water Features a solid 10 out of 10 ... would highly recommend and a special thanks to Joanne who expertly advised me on the problems I was having with my water feature to a perfect resolve.
14 June 2023
Unprompted review
Reply from UK Water Features
Hi Glynis, thank you for your kind comments, they really are appreciated. It was my pleasure to be able to assist and I'm delighted you felt everything was handled to your satisfaction. This is all really good to hear, as we always strive to deliver 5* customer service. Thanks for taking the time to leave a review, it really made our day!
Kind regards
Joanne
UK Waterfeatures
Great prices & fast delivery
Great prices & really fast delivery. Very happy with my pond lights.
I bought two sets & I was going to send a set back, which was no problem to them and an easy process, but I decided to keep them in the end.
1 August 2023
Unprompted review
Reply from UK Water Features
Thanks for your review Lynn, we're delighted to hear that you are happy with your lights and with the service we provided. We hope to hear from you again.
Kind regards
Joanne
UK Waterfeatures
Reply from UK Water Features
Thanks Steve, we really appreciate your review and recommendation. We hope you are happy with your lights.
Many thanks
Joanne
UK Waterfeatures
Great service
Payment went through very smoothly. Had a problem with the delivery date with the courier but Ruxley sorted it out for me straight away.
Many thanks for your great service.
25 August 2023
Unprompted review
Reply from UK Water Features
Hi Lee, thanks for your review, we're pleased everything was resolved to your satisfaction and hope you are happy with your purchase.
Kind regards
Joanne
UK Waterfeatures
Perfect replacement solar powered pump…
Perfect replacement solar powered pump for my water feature. Had all the fittings needed for a trouble free renovation. Thank you.
18 August 2023
Unprompted review
Reply from UK Water Features
That's wonderful to hear! Thank you for your order and your review. We're pleased we could help and that you are happy with your purchase.
Many thanks
Joanne
UK Christmas World
It was good value for money
It was good value for money. Waterflow was excellent.
25 August 2023
Unprompted review
Reply from UK Water Features
That's great to hear Glenn, thanks for your review, we really appreciate it.
Many thanks
Joanne
UK Waterfeatures
Arrived on time
Arrived on time, looks amazing at night time, well worth the money, highly recommend. Thank you
3 August 2023
Unprompted review
Reply from UK Water Features
Hi Julie, thank you for taking the time to give feedback on your purchase, we're delighted to hear that you are happy with your choice. Thank you also for your kind recommendation, this really means a lot to us.
Best wishes
Joanne
UK Waterfeatures
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.