I checked that they deliver here and they do. Paid top-whack for that but the order was processed. Then I got an email saying they'd cancelled the order as they don't deliver here. I emailed back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... See more
Company replied
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi f... See more
Company replied
I ordered some replacement lights for my newly refurbished water fountain. I received these items less than 24 hours after ordering them and fitted them straightaway. They were very easy to fit and lo... See more
Company replied
Company details
About UK Water Features
Written by the company
|
|
 |
 |
 |
 |
 |
The online world of water features!
UK Water Features is home to over 2,000 different designs for you to peruse at your leisure. Many fountains are available with fast and hassle-free next day delivery.
We also offer garden ponds, fountain pumps and accessories to help you with the maintenance of your feature and give you peace of mind. Nestled in the beautiful Yorkshire scenery since 2007. Shipping services available across the whole of the UK.
Contact info
Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, United Kingdom
- 01226388889
- info@ukwaterfeatures.com
- www.ukwaterfeatures.com
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely Water feature
Fast and efficient service packaging well done.
item true to size and of good quality
18 August 2023
Unprompted review
Reply from UK Water Features
Hi John, thanks for your review. It's good to hear that you are happy with your purchase, we hope to hear from you again.
Kind regards
Joanne
UK Waterfeatures
The ordering was easy and the product…
The ordering was easy and the product arrived well packaged etc. The following day.
27 July 2023
Unprompted review
Reply from UK Water Features
Thanks for your feedback, we really appreciate your review and hope you will be happy with your purchase.
Many thanks
Joanne
UK Waterfeatures
Birthday present for my husband
Arrived in good time. Well packaged. Beautiful water feature. He loved it.
24 August 2023
Unprompted review
Reply from UK Water Features
Thanks for your review Sue, it's lovely to hear that your gift of a water feature was so much appreciated and that you are happy with the service we provided.
Best wishes
Joanne
UK Waterfeatures
Great choice and prices.
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi falls with lights. Both came really well packaged and were delivered to my door by a specialist pallet delivery company whose drivers were great. Delivery was within a week on both items. I am happy with the goods, the prices and the service so should I need anything like this again I'll definitely make UK Water Features my first stop.
16 August 2023
Unprompted review
Reply from UK Water Features
Hi Gail, thank you so much for taking the time to leave this lovely review, we really appreciate it! We're delighted to hear that you are happy with your water features and with the service we provided on both occasions. Thank you also for your repeat custom, we look forward to hearing from you again.
Kind regards
Joanne
UK Waterfeatures
Reply from UK Water Features
Thank you for taking the time to leave a review. We're delighted to hear that you're happy with our products and services and we really appreciate your feedback.
Kind regards
Joanne
UK Waterfeatures
Fast delivery, decent product
Checked with other sources to get a small moulded pond and this company had the best price and reasonable delivery costs. And it came in record time, thanks for such fast service.
18 August 2023
Unprompted review
Reply from UK Water Features
Hi Mary, that's no problem at all, thank you for your order and your review. We hope you will be happy with your pond.
Many thanks
Joanne
UK Waterfeatures
Competitive and knowledgeable business
An excellent, really clued up receptionist. Quick to advise on the exact part required. Very competitive price and delivery was swift.
8 August 2023
Unprompted review
Reply from UK Water Features
Hi, thanks for your review, we're pleased to have been able to help.
Best wishes
Joanne
UK Waterfeatures
Great service!
Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased elsewhere, which they supplied.
So no big buy from them for the water feature, but most creditable support for their advice onntbe conversion.
Well done UK Water Features, will recommend!
26 July 2023
Unprompted review
Reply from UK Water Features
Hi Tom, thanks for your review and recommendation. We take pride in the service we provide to all our customers, no matter how big or small the order :) Glad we could be of assistance and hope to hear from you again.
Kind regards
Joanne
UK Waterfeatures
Georgia was so helpful
Georgia was so helpful! I sent a photograph of my existing pump with relevant electrical specification and she replied with exactly what I needed! Great service, value for money and a great company!
13 July 2023
Unprompted review
Reply from UK Water Features
Thank you for your review James, we're delighted our dedicated customer care team could be of assistance and Georgia will be very happy to hear this! We really appreciate your feedback.
Kind regards
Joanne
UK Waterfeatures
Great Water Feature really pleased with…
Great Water Feature really pleased with it. Service very good order arrived very quickly and all was good with it would definitely recommend this company.
11 July 2023
Unprompted review
Reply from UK Water Features
Thank you for your review and recommendation Julie, this really means a lot to us. We hope you enjoy your new water feature.
Many thanks
Joanne
UK Waterfeatures
Absolutely delighted!
Fast delivery, good communication, super water feature and excellent value - absolutely delighted!
1 August 2023
Unprompted review
Reply from UK Water Features
Thanks for your lovely review, we're really happy to hear this.
Best wishes
Joanne
UK Waterfeatures
Delighted with the water feature
11 August 2023
Unprompted review
Reply from UK Water Features
That's great to hear, thank you for taking the time to give feedback, it's very much appreciated.
Kind regards
Joanne
UK Waterfeatures
Great water feature and quick delivery
Great water feature .. very competitively priced too
I was a bit sceptical about next day delivery as I ordered it on a Sunday afternoon .. but it arrived Monday morning as promised !!
Fantastic service .. and highly recommended
16 July 2023
Unprompted review
Reply from UK Water Features
Hi Jerry, thanks for your review. It's great to hear that you are impressed with our products and services. We hope you enjoy your new water feature!
Best wishes
Joanne
UK Waterfeatures
we are delighted with our stone bird…
we are delighted with our stone bird bath it is exactly as pictured on your website. delivery was prompt good communication with carriers and a very helpful driver.
24 August 2023
Unprompted review
Reply from UK Water Features
That's all really lovely to hear Peter, thank you for your feedback!
Many thanks
Joanne
UK Waterfeatures
Excellent supplier
Good prices, quality products and excellent customer service.
12 July 2023
Unprompted review
Reply from UK Water Features
Thanks Rod, we're delighted to hear that you are happy with our products and services. Thanks for taking the time to give feedback, it's much appreciated.
Many thanks
Joanne
UK Waterfeatures
Great water feature
Great water feature
Value for Money
Great quick service and delivery
24 August 2023
Unprompted review
Reply from UK Water Features
Thanks Martin, this is all very good to hear. We hope you enjoy your purchase.
Many thanks
Joanne
UK Waterfeatures
Love my water feature
Love my water feature, really efficient service.
24 August 2023
Unprompted review
Reply from UK Water Features
Thanks for your review, we really appreciate your feedback.
Kind regards
Joanne
UK Waterfeatures
Excellent consumer service follow up to…
Excellent consumer service follow up to help resolve technical issues.
24 August 2023
Unprompted review
Reply from UK Water Features
Hi Neil, thanks for your kind comments. We're delighted to hear that you are happy with the service we provided.
Many thanks
Joanne
UK Waterfeatures
Really lovely water feature
Really lovely water feature. It is rather loud when it’s switched on, hence only given it 4 stars.
24 August 2023
Unprompted review
Reply from UK Water Features
Hi Kathleen, thanks for your review. If you try turning down the flow rate on the pump this may help. However, if you need further assistance please contact our customer care team directly, we will be happy to try and resolve things for you.
Kind regards
Joanne
UK Waterfeatures
Good family Business
Fast delivery. Lovely item. Would definitely recommend ❤️
13 July 2023
Unprompted review
Reply from UK Water Features
Thank you for your review and recommendation Wendy, this really means a lot to us.
Best wishes
Joanne
UK Waterfeatures
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.