I have been a customer from Ulla Popken for a few years now and this year I needed to get a black coat for work. Little did I know that I was going to start a not-so-great adventure with Ulla Popken where I experienced a poor customer service and very little solutions to the issues I had. Let me sum up what happened! I missed twice the chance to buy the coat I wanted in the 24/26 size because my debit card was expiring in January and although it went through on the payment (and had funds), my orders were cancelled on two occasions due to this and no explanation. In my quest to still find a suitable black coat, I ordered (and paid) for 3 other coats (which were 28/30, but no other sizes left then). Before they arrived, I found my coat again on the 24/26 half price (!) and I ordered it too, then I found the bigger size also half price and also ordered ... remember I am still waiting for the first three. The first three are not suitable, too big, when the others arrived, almost two weeks after ordering... and surprise! they have sent the wrong coat for the 24/26 one, which is actually my size... it is now sold out everywhere... and the only solution the customer service team is giving me is.. " we will find a solution for the return shipping costs"... appalling....  surely, you can do better Ulla Popken...

It is very easy to find what I want in the Ulla Popken internet site. I had looked for one and found two.

Pattern and quality of the material is very good. Loved it

Alles war guut! Material, qualitate, service und Filiale

I am satisfied with almost all the products from this brand; they feature comfortable designs, a good balance of price and quality, and what is especially valuable to me, a wide range of styles for older women. My only comment is about the cotton nightgowns, which unfortunately stretch out and lose their shape.

I´ve been a customer for 10 years now, and I'm very satisfied

Unfortunately, nothing less than one star can be given. The Finnish postal service has lost the shipment during transport, and I have proof of that. By the law, Ulla Popken is responsible for the shipment all the way to the customer, and it is also their responsibility to try locating the parcel with the postal service. If the package cannot be delivered to me, Ulla Popken must refund it or re-send it. I contacted the customer service at the email address given on the website. More than a week has passed and there has been no reply to the email. I sent the same email again with the comment kind reminder. I called customer service by phone and left a call request. There is a deafening silence. It is unclear whether I will receive a refund from the company for a purchase of several hundred euros, or the products re-sent. If that doesn’t happen, Ulla Popken is undeniably breaking the law. The customer is in an impossible situation if the seller digs into a hedgehog defence and doesn't even respond to any contact attempts. If there are problems with the shipment, the only option is to notify the credit card company and ask them to refund the purchase. So, they use the customer or credit institutions to pay for the lost shipments to avoid entrepreneurial risks. After reading other reviews, it seems to be a standard procedure. My previous orders were ok, I was satisfied, but now I am so angry losing hundreds of euros, that I will never order anything from there again. I could have been a loyal customer pouring a lot of money to them in the future, but they just don’t care about customer satisfaction.

Noch nie ein Problem gehabt.
Top Shop!!!

I've been trying to order for two weeks now, I made my order, tried to change the delivery address cause I made a mistake.

Over the phone it took me 30 mins just to get a hold of someone.
When I spoke English they hung up.
Then a nice lady picked up and tried to help, gave me a store delivery.

For some reason that got cancelled too and I wrote asking why, no response.

Then I got a response that it's not cancelled and then I got an email again saying it's cancelled again.

Sincerely, go fk yourself.
This is not how to do business.

Super quality and it fits nicely

Great design and quality

So pleased with the quality of clothes and service

I paid $29.95 for a T-shirt. I got 2 at that price. I was very unhappy with the way that the print is painted on. I'm afraid it's not going to last long.

UPDATE
Despite emailing as requested below, still no response.
Ordered online from Ireland. Item too big. Tried twice to contact customer service by email to find out how to return. Absolutely zero response. Ordee 2540101057

If i could I would give them a zero. I sent my order back nearly 4 weeks ago. STILL NO REFUND. After a week I asked if they had received it and they said no, even if it showed up on my parcel search that they had. Phoned again and was told that I had been sent an email that it had been received in their warehouse (no email was received.) and that refund would be sent shortly. After another week phoned again and was told that refund had been done and will receive any day now. Week passed and wrote email was told that they had a problem with the przelew 24 which I paid with(someone else had been told the same thing 2 months ago) and that they will be sending refund by bank transfer which they said could take a few days to a couple of weeks!!! Yet the week before the lady on the phone said that it had been sent???? So now I am just waiting!!
SO BE PREPARED FOR A LONG WAIT IF YOU ARE RETURNING SOMETHING!!! Best not to order!

Discovered Ulla Popken while living overseas and wanted to replace worn out pants. BOTH pants arrived with broken front zippers! Pants themselves were fine but for the cost, I did not want to go through the effort of replacing the zippers myself. Returned both today.

Update 4/9: Received a response and $ returned.

I had great customer service. Ordered several dresses all too big. Returned for smallest size . I loved the material and quality on all 6 dresses but these were also too big. I paid for return shipping both times. I wrote to them and they refunded the total I paid for shipping. Can’t get any better than this. Thank you.

This is the second time I made an order online, they took my money and then a few days later I get notification telling me I am being refunded and it will take 10 days for my money to go back in my account. Wont shop at their online site from now on, its hopeless!

If I could give Ulla Popken a zero, I would. They double-charged my card back in August, precipitating a flag and cancelation of my card. They also put through at least another six erroneous charges and credits, all incorrect, trying to correct their error. They now insist I still owe them money, I don't, and will place the claim with collections. Good luck with that, given I'm in Canada, and they're in Germany. And the cost to them to do that will be approximately four times what the allege I owe.

Just spoke with their customer service, about as informed and intelligent as a bag of hammers.

I wouldn't trust Ulla Popken with anything at this point.

Received a gilet I had ordered was so happy with it until I noticed a tear in it contacted customer service over a week and a half ago and no reply from them . Have sent it back and have reordered it I hope this one is not damaged when I receive it ! Returned damaged one a week ago absolutely no contact from ulla popken very disappointed