If you think you might wish to return items, avoid! Liked a coat, bought in two sizes, but unfortunately one too big, one too small, Goldilocks moment! Flinched at the return cost, but I knew the deal. What I didn't know was that the parcel would need to be handled by ParcelForce. They are unable to deliver to PO boxes, which is all this company offers as a return address. If it wasn't so much money I would probably give up as it is generating so much hassle. Will never shop with Ulla Popken again!

Watch out!!! Do not order from this site! They charge enormous shipping fees to Canada and if you want to return you psy again. So returning is not worth it. Plus my item was sizes to big. Enormous actually also very bad quality. BUYER BEWARE

AVOID AT ALL COSTS!!!!!!
Still struggling to get a refund on a coat I ordered and it never turned up. £110.00 is a lot of money to lose.. This had better be refunded else this will get extremely unpleasant. Will bring in a Financial Omnibus service if necessary. Would leave zero stars if I could. This company is a total disgrace.

this is the first time using this disreputable company
for some reason (over a period of days I reported this problem to them 3 times) that you cannot pay online plus
the customer service person LIED !!!! to me and said it was free returns !!!!!! plus there is no information on how to return goods inside the parcel or online !!!! I am so pleased I paid by credit card as I am dubious as if I will receive my refund clothes are nice but small fitting

A miserable experience. Bought bathing suit. Did not fit. They don't do exchanges. You have to reorder and send the original back. When you do send an item back, you use their mailing address, which is a US address. However, they trans-ship to the home office in Germany, and will not issue a refund until it is received there, a month later. In addition, they are arrogant about their processes.

I would advise to stay away from them.

Recently had a very bad experience with Ulla Popken service and quality of their products. Ordered 4 shirts and had a discount code but after a week only one item turned up. It was way too small and too short and not as ordered. Then a week later I was told 2 other shirts were out of stock but could become back in stock shortly. I said I’d wait only to be then charged FULL price for the two shirts! Either very clever marketing or worse? Last shirt has never turned up. When I asked about it the customer service dept said it was never in stock even at point of order so it was impossible for me to buy it. Which begs the question why were they happy to sell it to me then. Terrible company. Never order from them again.

I bought a blouse in May and returned it the same month, using their label. This is now late July, and I have yet to get the promised refund after calling 4 times. First call: I would see the refund within 2 business days; second call: look for it within a day or two; third call: they are awaiting confirmation of receipt from the shipping department and that department doesn't work on weekends; fourth call: they sent communication to the accounts department and are waiting to hear from them.
Do yourself a favor and bypass this company if you want to save yourself a lot of stress because if you return an item and need your money refunded, it's going to be an uphill battle. To date, I have not gotten my refund.

Tottaly unreliable return policy. As many have already stated I returned two orders haven't received anything yet. More than a month ago. Won't ever bother dealing with this company agsin.

after reading the reviews i regretted placing an order but my order arrived within 5 days and i was updated constantly of it's progress also absolutely thrilled with my purchase!! i will definately be ordering again!!

Recently the quality has become bad. The staff are not professional and the owner of the store in Egypt is extremely arrogant and misbehaving of customers. I do not recommend it! Totally disappointed l!

Linda Dolezal CA USA In my 63yrs of shopping, this company has THE WORST CUSTOMER SERVICE, they hang up on you if you disagree. STILL WAITING FOR a Refund from April for a item returned. Trust me, look elsewhere. Linda D 1-530-409-6624

DO NOT DO BUSINESS WITH THIS CO.!!!!!!!!!!!!. They will not get addresses right. I made sure in an email and phone call to make sure my address was right.I was assured by the call they had the right address.But this didnt matter they sent it to a previous address I was at.The first phone call the person was not even paying attention to what I was saying about making sure my delivery address was correct.When I seen in the email order they had the wrong address.My order hadnt even been processed yet.I called to give it to them and had the man repeat it. Still my order went to the wrong address.I called and asked what was up with my order .Said they were investigating. Next email I got them saying they couldnt locate my order and I would not be getting a refund. Telling me I was the one who screwed up.They are the wrongs that screwed up.Not me. The second call the man was so very rude,called me ignorant.The worst customer service I have ever experienced. They didnt care about the right address,To lazy to make sure my order went to the right address. Didnt bother to look for my order.Than telling me it was all my fault and I would not be getting a refund and it was their screw up. The worst co. I have ever done business with. I will never order any thing from them again. Now I see how they profit, take orders,deliver to wrong addresses .blame the customer, customer gets no order or refund. Im turning them into the BBB. This co. is a scam and rip off. Read the other reviews and they are pretty much the same as mine. I will stick with the Co.s I have always done business with. Not ones from other countries like this one. So dishonest. Lying and stealing.is the experience I had with this co.

Completely disappointed! Never ever buying anything from them again! The fleece bathrobe and the fleece poncho I recently bought are SO thin and of bad quality! The pictures of the products are misleading. Except for a a fleece lounge set I bought, the rest is just a waste of money!

I wish I could give a better review but....

Well first, I really like the clothing even though it is a bit expensive. It is one of the few places that has good looking clothes for work and in materials I can actually wear that don't cost over a hundred per piece.

Unfortunately, the past two times I have placed an order, my address has been wrong. This past time I had to file a claim with my bank because even though I had gone into the site and physically changed my address, it still showed up as incorrect. I sent an email to UPS customer service to see if they could correct the address. Then I went and contacted Ulla Popken's customer service on the phone. I was told the address had been fixed in their system but when I checked 12/31 on my UPS account to see the status of the order, it didn't even show up on my pending deliveries.

This caused me to go back to the site and check my orders. It shows as delivered but my address is still incorrect AND when I view the shipping information, my name is not there. I sent an email to customer service again and then tried to call but the wait was over 50 minutes long. Being at work, I was not going to hang on the line for that long.

Instead, I contacted my bank and started a claim on the order. While I was conversing with the banker, I checked my address on the site again only to find out it was STILL incorrect. That is beyond annoying.

I am now trying to find a third party that sells the merchandise since I cannot guarantee that my orders will come to me when I place them through their website.

Their website is dishonest. It implies that they do exchanges and you can use the same discount offer on an exchange as the original purchase. This is not true. They do not do exchanges, only returns and will not honor the original discount code.

I thought I'd try Ulla Popken again after years of not buying because I found the style of clothes too classical and not young enough for my liking.
Style and choice have improved, I ordered +-350€ worth of clothes during the sales. The package took longer to arrive than most other things I order online I sent everything back but one item. I've had stuff arrive from the other side of the world faster than they ship from the neighbouring country.

Sizing is a bit all over the place, things are significantly bigger than expected. The bra I ordered must have been 2 sizes above what was on the label compared to any other brand I have ever bought in the same size.
Quality looks alright for the price but time will tell.

Their service is archaic and confusing.
I'm in Belgium, customer service is at one end of the country, the address on the order form is on the opposite end. The warehouse is in Germany. Tracking becomes confusing, there is no tracking in Germany, but there is here. Nothing is where it appears to be including the packages.

Returns was laborious work with a process that is outdated and just annoying. Shipping returns is free, a label is provided.

My package was returned and received 8 days ago, tracking for Belgium, the only tracking that will ever exist for it, proves it was received. This is legally sufficient. But they claim the package has not arrived in Germany and I should just wait.
Because you have to fill out a card with your returns, exchange requests and reasons for your return and put it in the box they have no clue what the situation is and have to wait for the package to get to the warehouse. If it gets lost between Belgium and the German warehouse when there is no more tracking I assume I will get screwed out of my money.

Premium prices but charge for very slow Royal Mail delivery.

Ordered a pair of Mony pants in Holland. I have worn these type of pants since Ulla Popken brought them into the shops. I had worn out a pair of grey pants and ordered the same color. They came and only after I cut off the tags and put them on did I realize they had changed the color shade. They were no longer grey but a strange grey with purple added. Nothing I have in my closet works with this color. I went to a store to buy something to wear with them. Even at the store, one of the women working there commented it is the oddest color she has ever seen. Totally useless. These pants are expensive so I decided to ask customer service if there had been a color change to what I had.
I called customer service but they hang up after keeping you on hold. Don't waste your phone minutes to call. Then emailed and they basically were uninterested in the complaint. They said this is a pair of purple pants and it is clearly stated. But they are not purple or grey. It is not clearly stated. Parelgrijs is the color and they should clearly state that they are purple!
I was used to Ulla Popken being a very good company ... top quality which made it worth the price. This is no longer the case. I will no longer trust the items unless I can see them and be careful about any customer complaints. The company is not interested in good service.

Quality used to be supurb. Now they are about money not quality. No balance. Twice now they have taken my money and failed to deliver. Seems separating a billing address from a shipping address is too difficult for them. And I learned today they are PREJUDICE! Yup. #fireHartmut is my new slogan. He let me know I was wasting his time because he didn’t want to reshoot or refund my money. I was told to cal back. Then I was told “I only serve German customers. “ ok then stop taking American dollars. I was told to call back in 30 min. I called. I was again told he was just going to end this call because it was wasting his time. He had customer orders he could take. He didn’t care that they took my order. Took my money. But couldn’t ship the product to me. Super bad. Super sad. #fireHartmut #Ullapopken

My good review is uniquely based on the exceptional quality of the products sold by Ulla Popken: I love their clothes, they use mostly high end natural materials and the cuts are amazing. If I could, I'd wear only Ulla's clothes!
Unfortunately for us cyber buyers, the Company lives in another century: ordering online is a chore, tracking and returns are complicated (and not free, even when ordering over EUR 1000 worth of clothing!). In addition, no amount of begging will make them ship my package to my new home in Australia...
Too bad, I wish the access to the products was a lot easier; they would get a lot of my business!