Ultion Lock Reviews 

12,240
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,000 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the robust security features, sturdy build, and smooth mechanism of the door locks. People appreciate that keys can be securely registered to prevent unauthorized copies, giving them real peace of mind. Reviewers also mention that the official website is intuitive and finding or ordering replacement keys is a remarkably straightforward process. However, some customers also noted that the locks can sometimes feel stiff to operate or difficult to open despite proper maintenance. A few reviewers were also dissatisfied with the customer service, warranty support, and overall communication when dealing with faulty parts.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that locks and keys feel solid, well-made, and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the sturdy and secure... See more

Service

Reviewers mention positive feedback about service, highlighting prompt responses and professional... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the informative and... See more

Order

Clients share positive opinions on order, highlighting the seamless and straightforward online process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... See more

Rated 5 out of 5 stars

A new door I had fitted was equipped with an Ultion lock and three VERY substantial keys were supplied. These keys are not able to be copied by standard key-cutting shops, adding to home security. R... See more

Rated 5 out of 5 stars

Ordered the AirTag key. Fast efficient service. All ordered in line verification sent to ensure it was me ordering the keys. Ordered out of working hours Wednesday key arrived mid day Friday. Set up w... See more

Rated 5 out of 5 stars

Our new lock was fitted as part of our new front door (c/o Everest). A really positive experience and the first time I’ve ever registered a key. Amazing product with top notch security features and a... See more


Company details

  1. #31 of 47 best companies in Security equipment

Written by the company

Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

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4.6

All reviews

(12,240)

963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service

Prompt service, good and clean fitting of door. I love it. Fitter was very helpful and kind. Door is just what I wanted. Sturdy and looks very good too. From choosing door to having it fitted great experience would definitely recommend.

11 July 2026
Rated 2 out of 5 stars

Waiting for email confirmation of…

Waiting for email confirmation of registation of new keys

10 July 2026
Ultion Lock logo

Reply from Ultion Lock

We've checked our records and can see that you unsubscribed from receiving our emails earlier this year, which means you won't receive email confirmations from us.

If you contact our support team at support@brisant-secure.com or on 01924 410 200, we will be able to check your key registration confirmation.

Rated 5 out of 5 stars

Ultion High Security Locks

My house came fitted with Ultion high-security locks and I registered them as soon as we moved in. The keys are strong and well designed, providing peace of mind that a quality product is fitted. Every 6 months I get an e-mail reminder to lubricate the locks, thus maintaining the operational effectiveness of the locks. Great service

23 July 2025

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