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Ultion Lock Reviews 11,811

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TrustScore 4.5 out of 5

4.6

Security equipment
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Review summary

Created with AI, based on recent reviews

Evaluating 1,095 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality and robust security features, with many feeling safer in their homes. People also highlight the excellent service, noting the helpfulness of the staff and the ease of installation and registration processes. The user experience is frequently described as positive, with many appreciating the innovative design and functionality of the locks. However, some customers experienced issues with product reliability, reporting instances of locks malfunctioning or breaking shortly after installation. A few people also encountered difficulties with returns or receiving incorrect products, leading to dissatisfaction with the support process.

What people talk about most

Product

Customers had positive experiences with product quality and security. Many reviewers praise the sturdiness... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the solid and well-made... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent and efficient service,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of navigation and use on the... See more

Staff

Consumers generally find staff to be positive, highlighting their helpfulness, knowledge, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Specialist secure locks backed by unique offer. Would recommend them. Well thought out ways too ensure piece of mind when installing locks with high security features.

Rated 5 out of 5 stars

Ultion produce the safest key design I know of in the UK. Their primary benefit in my view is that a thief cannot get in by lock-snapping. Many locks in the UK, especially those used in French doors... See more

Rated 5 out of 5 stars

Website is easy to manoeuvre for registering keys and ordering additional ones. Quick next day delivery with DPD. It's great that there are different colour key covers available to order and they are... See more

Rated 5 out of 5 stars

I was called by the operator on time stated. Easy process to place my order and everything explained. Delivery was on day given. Really easy installation of both my new lock and handle by my... See more

Company details

  1. #37 of 52 best companies in Security equipment

Written by the company

Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Quality lock

Excellent quality lock that came with my new door. Easy to register for the security registration guarantee. Very happy with the service and product

19 March 2026
Rated 5 out of 5 stars

Needed to replace cylinder and Ultion…

Needed to replace cylinder and Ultion were so easy to deal with. Can contact tech department for any queries. Great to speak to an actual person that understood and could put me right. Cylinder ordered, prompt delivery, job done. Excellent.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Very secure, easy to use, quiet action

These locks and keys are incredible. 5 keys supplied with my new door, very easy fit and the door opens and closes really quietly. I love that you get a key registration, linked to your email, to ensure that additional key orders are notified to the registered email user. Great product, recommended.

19 March 2026

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