Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he... See more
Company replied
I’m not great with DIY so contacted the team for advice. Oliver has been really helpful throughout. Fantastic service from pre order to prompt delivery. Thanks Oliver. 5 ⭐️
Company replied
Been buying my LED’s and profiles from Ultra LED’s for best part of 2 years now always deliver next day once you reach the minimum spend criteria. Tend to deal with Tom Humphrey’s who always advises m... See more
Company replied
Company details
Written by the company
Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.
Contact info
Southfield Industrial Estate, Praed Road, Trafford Park, M17 1SJ, Manchester, United Kingdom
- 01615079249
- enquiries@ultraleds.co.uk
- www.ultraleds.co.uk
4.7
Excellent
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great customer service
Cant not fault the customer service I got from Daniel Armstrong, we had numerous emails beck and for until he and myself was happy with the products I was buying. And very happy with the fast delivery I got. I wouldn’t hesitate too us this company to friends.
24 April 2026
Unprompted review
Reply from Ultra LEDs
Thank you so much for your wonderful review! We're delighted to hear about your positive experience with Daniel. He always goes the extra mile to make sure our customers have the right products, so it's great to know the advice and communication helped you feel confident in your purchase. We're also pleased your order arrived quickly. We really appreciate your recommendation and look forward to helping you again in the future!
UltraLEDS.
jack is always on hand to advise and…
jack is always on hand to advise and help where he can never an issue, deliveries come when they are meant to,
11 May 2026
Unprompted review
Reply from Ultra LEDs
Thank you for your fantastic review! We're delighted to hear that Jack has consistently been there to offer advice and support whenever you've needed it. We'll be sure to pass your kind words on to him. It's also great to know your deliveries have been arriving on time. We really appreciate your continued support and look forward to helping you again soon!
UltraLEDS.
Customer service on another level 👊
Amazing customer service - top company to use and will definitely use again.
Daniel made my call so easy and dealt with my specific needs- massive well done.
7 May 2026
Unprompted review
Reply from Ultra LEDs
Thank you so much for your amazing review! We're thrilled to hear you had such a great experience with us. It's fantastic to know that Daniel made everything easy and took care of your specific requirements. We'll be sure to pass your kind words on to him. We really appreciate your support and look forward to helping you again soon!
UltraLEDS.
Good service and advise
28 April 2026
Unprompted review
Reply from Ultra LEDs
Thank you for your review! We're pleased to hear you were happy with both the service and advice you received.
UltraLEDS.
How buying stuff should be.
These guys are great. Great communication, quality product and fast delivery. A pleasure.
16 April 2026
Unprompted review
Reply from Ultra LEDs
Thank you for your fantastic review! We're delighted to hear you enjoyed your experience with us. Great communication, quality products, and fast delivery are exactly what we strive for, so it's wonderful to know we delivered on all three. We really appreciate your kind words and look forward to helping you again soon!
UltraLEDS.
Product won’t stick on a surface…
Product won’t stick on a surface pointing downwards and having to use other fixings/staples to try and stop the led strips falling off. May well be 3M but it’s not got the adhesion that it needs.
19 April 2026
Unprompted review
Reply from Ultra LEDs
Thank you for taking the time to leave your feedback. We're sorry to hear you've had trouble with the LED strip adhesive. While the strips do use genuine 3M adhesive backing, downward-facing installations can be particularly challenging, especially depending on the surface they're being applied to.
For this reason, we always recommend installing LED strips into an aluminium LED profile (channel). Not only does this provide a secure mounting solution, but it also acts as a heat sink, helping to dissipate heat and maximise the lifespan and performance of the LEDs.
If you'd like, please get in touch with our team and we'd be happy to recommend the most suitable profile for your installation.
UltraLEDS.
Really helpful team!
Jack was super helpful in answering my questions on what to order - and really quick in responses! Would buy from again!
14 April 2026
Unprompted review
Reply from Ultra LEDs
Thank you so much for your lovely review! We're delighted to hear that Jack was able to answer your questions and help you choose the right products. We'll be sure to pass your kind words on to him. It's great to know you were happy with the quick responses, and we really appreciate your support. We look forward to helping you again soon!
UltraLEDS.
Jack Harrison was really excellent when…
Jack Harrison was really excellent when discussing what i need for the small project i had going on at home, this is not the first time of dealing with Ultra LEDS and wont be the last
12 March 2026
Unprompted review
Some of the best customer service I…
Some of the best customer service I have ever experienced. I had several queries during my project and the team at Ultra LEDs were always quick to respond with really useful guidance. Where I have ordered the wrong items they have also been very helpful with returnsi
19 March 2026
Unprompted review
Reply from Ultra LEDs
Thank you for your fantastic review! We're delighted to hear that Jack was able to help with your home project and provide the advice you needed. We'll be sure to pass your kind words on to him. It's especially rewarding to hear you're a returning customer – your continued support means a great deal to us. We look forward to helping you with many more projects in the future!
UltraLEDS.
Unfortunately
Unfortunately, I will never use this branch again. There is a woman working there with large glasses and black hair who always seems unhappy and never smiles. It’s impossible to know what kind of mood she will be in.
During my first visit, she created a customer account for me but mixed up all my details my name, surname, email and address. On my second visit, nobody in the store could even find my account in the system. Fortunately, I had a paper invoice from the previous visit and brought it with me, so we were eventually able to identify the purchase.
However, the real issue appeared when I tried to return some unused profiles. I was told that those items did not exist in the system at all. It seems they were sold to me but never entered into the system. Because of this, I was unable to return them.
The staff member simply looked at me with a blank face and offered no solution at all.
Based on this experience, I will not be using this company again and unfortunately cannot recommend it to others.
12 March 2026
Unprompted review
Reply from Ultra LEDs
Hello,
We take all feedback seriously, so we looked into the situation you described. After reviewing our records, we were unable to find any evidence that the items you attempted to return were purchased from our store. Unfortunately, without a valid record of sale or items appearing on an invoice, our team is unable to process a return. This is standard policy for all retailers.
Our staff did try to locate the purchase using the details provided a few times for you but were unable to find those items in our system.
If you believe there has been a genuine mix-up, we would be happy to review this again. Please feel free to email us at support@ultraleds.co.uk with a copy of the original invoice.
Kind regards,
Ultra LEDs
2nd time purchase from this company
2nd time purchase from this company, first class service from Jack Harrison-Jones, very helpful order placed in two minutes and shipped to Northern Ireland, Brilliant!!
12 March 2026
Unprompted review
Reply from Ultra LEDs
Thank you for your continued support and for taking the time to leave such a great review! We're really pleased to hear you had another positive experience and that Jack was able to help get your order sorted quickly.
We’ll be sure to pass your kind feedback on to him. Enjoy your order, and we look forward to helping you again in the future!
Ultra LEDs
The best customer support I've ever…
The best customer support I've ever come across! Solved an issue with kit purchased back in 2024!
4 March 2026
Unprompted review
Reply from Ultra LEDs
Thank you so much for your kind words! We're really pleased we could help resolve the issue for you, even after some time had passed since your purchase.
Our team always aims to provide the best support possible, so it’s great to hear that reflected in your experience. If you ever need anything else, we’re always happy to help.
Ultra LEDs
Great support
Great support , great service , Hassan showed us how to connect and rig up the system which has made our work easier !
Thank you very much
6 March 2026
Unprompted review
Reply from Ultra LEDs
Thank you for your great feedback! We're really pleased to hear you had a positive experience and that Hassan was able to help show you how to connect and set up the system.
We’ll be sure to pass your kind comments on to him. It's great to know the setup has made your work easier!
Thanks again for choosing Ultra LEDs.
Ultra LEDs
Amazing LED’s
Amazing LED’s. I’ve got the Neon RGB-W version, looks beautiful when turned. Build quality is very good and Ultra LED’s has all the required components plus many different options. Sales were really helpful with me selecting the right stuff and putting the order through. Fast next day delivery.
24 February 2026
Unprompted review
Reply from Ultra LEDs
Thank you for the fantastic review!
We're really pleased to hear you're happy with the Neon RGB-W and that it looks great once installed. It's also great to know our team were able to help you choose the right components and get everything sorted quickly.
We really appreciate you taking the time to share your experience, and we hope you enjoy the lighting!
Thanks again from the Ultra LEDs team.
Excellent assistance from the support…
Excellent assistance from the support team of Jack Harrison Jones and Daniel. They helped a great deal in getting my Media Wall sorted out.
24 February 2026
Unprompted review
Reply from Ultra LEDs
Thank you for the great feedback! We're really pleased to hear that Jack and Daniel were able to assist you with getting your Media Wall sorted.
We'll be sure to pass your kind comments on to them. If you need any further help in the future, our team is always here to help.
Ultra LEDs
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently used Ultra LED Lighting Company and couldn’t be happier with the high-end, bespoke service they provided from start to finish.
After researching many different companies, I can honestly say they were the best by far. The team were professional, knowledgeable, and really took the time to understand exactly what I wanted. The quality of the LED products and attention to detail truly stood out.
I highly recommend them for any LED work you may be considering, whether for your home or business.
24 February 2026
Unprompted review
Reply from Ultra LEDs
Thank you for the fantastic review! We're delighted to hear that you were happy with the service and that our team could help deliver exactly what you were looking for.
It’s great to know our products, attention to detail, and bespoke approach stood out during your experience. Your recommendation really means a lot to us.
If you ever need any assistance with future projects, we’d be more than happy to help.
Ultra LEDs
Ordering LEDs for my kitchen felt like…
Ordering LEDs for my kitchen felt like a really overwhelming task, no idea what I'd need! I found a tutorial online, but couldn't quite match up what it said I needed to the products on the site. I emailed, not expecting a reply quickly if at all, but Hassan got back to me in a flash with the products I needed and a payment link, and when I told him I'd already gone ahead and ordered what I thought I needed (back to the fact I didn't think anyone would reply!), he helped troubleshoot and doublecheck that my order would work as intended. Goods arrived in less than 24hrs. Excellent customer service.
20 February 2026
Unprompted review
Reply from Ultra LEDs
Thank you for taking the time to leave such a detailed review! We're really glad Hassan was able to help guide you through the process and make things a bit less overwhelming.
It’s great to hear he could quickly point you in the right direction and double-check everything to make sure your order would work as intended. We're also pleased your order arrived so quickly!
If you ever need any help with future projects, please don’t hesitate to get in touch.
Ultra LEDs
Great to deal with
Great to deal with, Jack was very helpful and knowledgeable. Speedy delivery.
Will certainly use again.
18 February 2026
Unprompted review
Reply from Ultra LEDs
Thank you for your great feedback! We're really pleased to hear you found us easy to deal with and that Jack was able to help with his knowledge and support.
It's also great to know your order arrived quickly. We really appreciate your support and look forward to helping you again in the future.
Ultra LEDs
Excellent Service
Thomas, Wayne and Jack, the sales guys I dealt with were excellent. Everything was very slick and advice given on compatable products. Even when a few items were damaged in transit, replacements sent out next day. Great service, product is being installed at the moment and no issues so far, but confident if it's as good as the service, it will be great.
17 February 2026
Unprompted review
Reply from Ultra LEDs
Thank you for the fantastic feedback! We're really pleased to hear that Thomas, Wayne, and Jack were able to provide helpful advice and make the process smooth for you.
We're also glad we could quickly resolve the issue with the damaged items and get replacements out to you straight away. It’s great to hear the installation is going well so far, and we’re confident you’ll be just as happy with the final result.
If you need any support during or after the in
Great service.
Bought festoon lights several years ago. Great service.
Recently contacted them for some replacement bulbs and they have sent them out for free. Can’t complain at that! 10/10 for Hassan Umerji in Sales Support.
9 February 2026
Unprompted review
Reply from Ultra LEDs
Thank you for the great review! We're really pleased to hear you've had such a positive experience with us over the years.
It's great to know Hassan was able to help with the replacement bulbs and get everything sorted for you. We'll be sure to pass your kind feedback on to him.
Thanks again for your continued support!
Ultra LEDs
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