Ultra LEDs Reviews 

250
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and knowledgeable, readily providing expert advice to ensure projects are successfully completed. Consumers also highlight the impressively fast delivery times, noting that orders consistently arrive securely packaged and ready for installation. Some reviewers were not happy with product quality and experienced occasional difficulties regarding account management or returns. People mentioned specific challenges such as poor adhesive strength on some LED strips and frustratingly long delays when resolving technical issues. Buyers noted that these isolated drawbacks contrasted with the otherwise smooth purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting exceptional build standards and performance.... See more

Staff

Customers report great satisfaction with the knowledgeable and helpful staff members who provide excellent... See more

Service

Consumers find service to be positive, highlighting unbelievable and first-class experiences. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery_service, highlighting consistently fast and reliable... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful assistance when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... See more

Company replied

Rated 5 out of 5 stars

They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he... See more

Company replied

Rated 5 out of 5 stars

Bought festoon lights several years ago. Great service. Recently contacted them for some replacement bulbs and they have sent them out for free. Can’t complain at that! 10/10 for Hassan U... See more

Company replied

Rated 5 out of 5 stars

Been buying my LED’s and profiles from Ultra LED’s for best part of 2 years now always deliver next day once you reach the minimum spend criteria. Tend to deal with Tom Humphrey’s who always advises m... See more

Company replied


Company details

  1. Lighting Shop

Written by the company

Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(250)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I had a fantastic experience with Thomas over the last couple of days who helped me with quite a specific order - including some last minute changes and returns I had to make. Really helpful & quick responses ensured I got what I needed to make the job happen & ultimately keep my client happy.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Company & Product!

Fantastic Company, great product with step by step guides and videos on how to set your lighting up. Customer service is great and very responsive when required, special mention to Thomas Humpreys who was particularly helpful. Highly recommend!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Such a pleasure to purchase something…

It is so much pleasure to purchase something from a company with such a polite, helpful customer orientated manner and attitude. I will definitely be back for my next purchase and will open an account then. Thank you Ultra LEDs

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! I’d missed something off my order and had to pay postage twice. They quickly updated my order so it’s sent together and refunding one of my postage charges.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, I needed to buy led strip to down light wood panels but the conventional ones of Amazon wouldn’t work for me in this situation. I wasn’t sure what I needed to purchase to get started so I contacted the team where Thomas was very helpful and let me know exactly what products I needed to buy to get the results I wanted.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service! Ben Wheeler, Harry Butler Jack Bennett and Thomas Humphreys all helped me with my queries and resolved the issue I was having. LED lights are lovely and work perfectly in my cinema room! Thank you all!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Common Sense used

I needed a driver for cooker hood leds.
Tried the usual appliance spares bods who wanted all sorts of numbers. Even after giving them every number on ID sticker they wanted more numbers! What was really annoying was they wouldn't accept a photo of ID.
Found Ulta LEDs. Told them what I needed and they supplied a driver, which cost less than £10! I now have lights again.
Very quick and courteous service from Mr Humphreys.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Best service wver

Sophie was my point of contact with my order. She did all that she could to try and resolve the part that I needed. I chose the wrong item but nothing was too much trouble. Would recommend this company and that’s something that I don’t normally do.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars for Harry

I recently purchased some festoon lights from Ultra LEDs and had fantastic customer service from Harry B throughout. Really pleased and thanks so much!

25 July 2024
Unprompted review

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