Umart Online Reviews 

Customer service was fantastic even though I changed my order and requested tech info more than once. Kudos especially for Sam.
Terrific prices and friendly faces.

Michael Clair
Norman Park

Customer service is very good, Ara helped me and took no longer than 5 minutes to help me.

Exceptionally poor customer service. Not only was an attempt to contact the company to change an order unsuccessful but an attempt to return unused goods was unsuccessful. I will not shop with them again as there are other alternatives that provide better service.

Very nice
Customer support *****
very nice, thorough, quick and assuring
Wide variety ****
Very wide variety although their water cooling section is a joke, coolant sure, blocks ok but their variety in those are not what i would expect
future *****
i can see this place becoming a very prolific store and the main place to buy pc parts (like in PCBS)
room for improvement ****
Has a very good site, well designed, wide variety but still needs improvement in their site design and varieties, also need some more information on their products

Maria was very understanding and co-operative with my matter. She went above and beyond with assisting anyway she could. I was a bit upfront but she was very nice and understanding. Honestly most patient and kind customer service I’ve had in a long time.

I purchased a pre build PC from Umart, within 1 month it stopped working. I returned it and 3 weeks later it was sent back, having had the ram replaced. 1 Month later I noticed it was running slow in a game i'd purchased. After checking my system specs, the ram was only showing half what it should have been, I'll give them the benefit of doubt here and say they must has check it after they got it back from the manufactuer but who knows. After contacting Umart and explaining that one of these sticks was faulty they tell me they need the entire machine back and cannot just give a replacement stick (which they sell). If I'd purchased a car and if was faulty i'd go back to the dealer and the dealer would sort the issue they wouldnt be sending my car to the factory to get fixed. I've shopped with Umart for over 10 years, I will no longer buy from them. If I could give negative ratings I would. Pathetic

I made a purchase online for $2,999 for a new graphics card. When I placed the order the website gave a generic error message and indicated that my order was cancelled. I checked my online account and indeed it showed a cancelled order.
I saw that a pending transaction on my credit card was made for that same amount. The Umart website indicated that if an order does not go through this transaction should disappear after a couple of days.

However a few days later (while I am still without the product I purchased) the transaction is no longer pending but instead the money has been taken out of my account. I contacted Umart multiple times but each time they allege to have not charged me anything. They didn't seem to put any effort into investigating - I guess spending thousands of dollars isn't worthy of customer service from them.

So I have had to raise a chargeback with my bank, which means I am wasting even more time getting back my money, and it means I cannot buy what I want until it goes through (who knows how long that will take).

They got onto my problem straight away and were very helpful

Have been using Umart for some time as selection of products and prices is good and they look after their customers

Refused to refund me for a gaming headset thats left speaker doesnt work under law they are required to refund or replace not send away for assessment? The guy in the store plugged them in and assessed its broken

She was very nice as I had just bought my pc and was nervous and got my email wrong but I couldn’t change it on the website so I called and she quickly understood what had happen and help me change my email which only took about 2 minutes

I had the pleasue of having contact when going online with Eesha.
My wish is that whenever I go online with a query that someone as competant and patient as Eesha is there to help/advise me.
Again thank you Eesha...

Had an issue with a motherboard, they helped me with the RMA process with a very reasonable outcome. Also been fast dispatch and click and collect when I desperately need parts for client projects, on the ball with fast processing orders for important projects. Keep up the good work!

Building a new PC is rather challenging especially with all new options that are around. However, Cara, the lady who helped me to pick up the right parts to build my dream machine. She understood all my needs and tweaked my choices to fulfill my needs. I found here extremely patient offering a tremendous help.

Ordered delivery, product never arrived company fought me on the refund even though the delivery company said they didn't know where it got to. Took weeks to get my money back and I ultimately had to go elsewhere to purchase the products. I had to threaten legal action before they agreed to return my money.

Very helpful and quick reply.
I wrote an email with all the questions I had in mind before building my first gaming PC.
Thanks Gerald for your kind response.

Please stay clear of Umart due to their terrible change of mind policy; they do not except any opened box item.
I bought an expensive monitor online, which i was unable to review in store due to availability. The monitor was not up to my expectations. Umart is not taking it back because i took it out of the box.

So unless you know exactly what you are buying, do not buy from Umart/MSY/PCbyte. Other online stores offer achange of mind policy, usually within 14 days, and for restocking fee. Terrible customer experience

had a faulty drive purchased 8 months ago via Paypal.

Drive died and they do not replace. but want to refund me my $$$. Happy with that if they do it to Paypal. But guess what. They do not do that after 6 months.

They want me to email my bank details into them. I called them to give them the details over the phone. and was advise NO we do not do that. and was then told our email system is secure.
The person who said that is really very naive. Nothing is secure.

will I use them again. Hell No, not after this experience. Amazon support is 400% better and they are not the best.

I will continue to shop with umart for all my gaming pc needs quck very easy and any questions i asked they would go above and beyond to assist me