Umart Online Reviews 

Mistakes happen. It's what you do to rectify the problem. To be clear,the people I have dealt with I'd give 5 stars to for trying their best, Umart as the company I paid over $1600.00 to has failed and gets 1 STAR.

Here is the Timeline so far...
(1) Sunday 29/11/23 Placed order for 2 Monitors
1x 43" Monitor $598.00
Shipping $25.00 (Aramex)
Total $623.00
1x 32" Monitor $749.00
Shipping $83.00 (StarTrack and MRT Freight)
Total $832.00
My Monitor from Aramex arrived on 03/12/23 it is now 05/03/24 and I am still waiting for my other monitor!!
Instead of sending me a replacement, Umart continues to look for a monitor that they have been informed by StarTrack/ MRT Freight is lost.( I have the Email)
It might only happen .1% of the time!! Just pray it's not you!!!
UMart, you are drowning in your standards and procedures.

It was so wonderful to be treated so well by the Mansfield staff. I had to do a warranty claim on a mesh point. It was with in the warranty period but based on current experiences with other retailers I was expecting the Spanish Inquisition. The helpful young man asked a few poignant questions, I have him the order number and straight away I was asked if “I wanted a new one?” I was blown away! Thanks U-Mart for such a great experience, re-enforcing my brand loyalty. I’ll be telling everyone about my positive experience!

They have guaranteed 30min pickup which they didn't honour and I have to fight for compensation.
They don't listen to what I tell them (I wanted my order ASAP and compensation for them being over 2 hours late), they are only interested in telling me that they are looking into what happened to my order. I DON'T CARE - that is a Umart problem. I need my parts and someone to tell me what happens if they can't honour a guarantee.
Spoke to 3 people at support who told me they are getting in touch with the store manager to get my order filled asap. Hour later, I arrive at the Croyden branch and the guy is relaxing in front of the PC, not doing anything. Only once I enquired about my order, they started getting the replacement from stock so I had to wait another 10mins.

Umart is a desperately dishonest company to deal with. I had to take them to the tribunal to get a refund on a product they broke.

Do not buy from them. No matter the price. It’s not worth it. Go elsewhere.

Returned MB for repair and or replace due to being a second hand board and not working. No Refund, No Replacement and would not upgrade my puchase to a new board. I have received no replacement an no refund. DO NOT BUY from UMART.

U-Mart sent me a defective Z790 Hero - this is a $1000 motherboard that has a major intermittent fault that is well documented on ASUS forums - buyers elsewhere recieve replacement units, U-Mart simply wants the part back for 'repair' - do U-Mart repair Mainboards? NO! This would also render a $10,000 PC useless and it runs my business so it's not a viable solution. I have sent photos and videos of the issue proving the fault however their 3rd party offshore customer service team do not factor in nuances or care about U-marts customers at all.

Request: 713343

Although there was a problem with my recent order, it was investigated by Umart. I had not received a part that was ordered. This may have been out of the direct control of Umart and I understand things can happen. But I was refunded the purchase price for the missing part. In the end, I have not lost faith in dealing with or buying from Umart.

Worst shopping experience ever

I recently bought 2 desktops from Umart on the Black Friday. Frankly speaking, the products offerred to me were really disappointing. Desktop #1 had some small flaws that the motherboard was badly assembled with the case, but at least the desktop could still turn on. Desktop #2 was bad in that I could not even switch it on. The CPU was not even screwed tight, the motherboard was not connected well and the fan spins for 5 secs then automatically goes off. What made this situation even worse is that I tried to contact the customer service of Umart, obviously they didnt care about my experience and did not want to spend any single second reading through what happened to me. They used the standard draft and gave me random "solutions" which are not even related to my case.

By any chance, the management team could see this review, please kindly refer to below case number: RA#243199.

Today, after the storm we had here where i lived, i tried to turn on my computer, in short the PSU has failed. I contacted Umart, The service by the customer service department was exceptional, and I had a quick reply to resolve my question. Its my go to place to get PC parts here in the Gold Coast

Gabrielle resolved my issue almost immediately. I'm grateful and very happy with both my order and the great service. Price of product competitive as well. Thanks to Gabrielle and Michelle!

I buy a new pc game. They are builder, but when I fist time to start. That’s no working. Amazing, new one no work. No refund, just repair for 2 weeks.That’s terrible.

Warranty is deceiving. They send a email saying to return to one of there locations. I sent it to Holden Hill. Never heard anything until I got a email to pick-up. I asked where it is. Got a email saying Holden Hill. I'm 200ks away. Now won't reply to emails. I'm not driving 200ks to pick it up

The company Return/Change of Mind policy requires the product/item to be in factory seal. They don't accept return of product that have been opened. I recently purchased a Corsair H170i AIO and found out it doesn't fit in my mATX case. The plastic film outside the box was removed but everything inside is intact. However store rep don't accept the return unless it is still in factory seal, so does their Change of Mind policy. Most of other stores out there would accept an opened product with some restocking fee, not the case with Umart. Make sure to check their return policy carefully before making a purchase.

wanted to help, and, did!!

There is practically no support if something goes wrong. It does not matter if you have spent thousands of dollars, they simply do not care.
It is worth paying a little extra from any other company to get some decent support.
Extremely bad!!!

phone customer service from Rome exceeded my expectations.. great work Rome

I have dealt exclusively with Umart for many years, I always find they have the best prices and friendly helpful staff. In my most recent purchase, I had a change of mind about the item after purchase, with the helpful staff ( Matthew at Southport and Gabrielle from Umart online), I was able to return the (unopened) item, and choose a more suitable one - both the above staff made the process a very smooth one!

Staff are not helpful,
Nobody takes any responsibility.
It is not possible to speak to anybody with any authority.
They dont respond within reasonable time periods.