Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames
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See what reviewers are saying
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... See more
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... See more
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... See more
Company details
- Decoration and Interior Design Store
- Curtain Shop
- Furniture Accessories
- Homewares Shop
- Mirror shop
- Picture framing shop
Written by the company
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contact info
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
Hasn’t replied to negative reviews
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Easy to find what I wanted
Easy to find what I wanted, had it in stock and fast checkout process! Can’t wait to get them and put them up!
Never updated on delayed delivery
I ordered a coat rack on 11/14 and won’t receive until 12/17. This was not explained to me at the time of purchase. Tracking of the delivery is non-existent. The package “supposedly” is sitting in Georgia.
When I called to check on the status, I was told the item was discontinued. They can’t confirm if my package is indeed sitting in Georgia or if I’m not going to receive the discontinued item.
First and last time ordering from this company.

Reply from Umbra
Love my clock
Love my clock. Arrived on time and when theey said it would Hppy customer
Like your products
Like your products, your website is efficient and useful. Keep up the good work. I have bought several products from you and I have been completely, if not more, satisfied by each. Your design is hot, yet it's functional. The tension bar organizer for the kitchen and those for curtains are brilliant for apartment dwellers. Helps me maximize my space.
Pain-free check-out and real inventory
Pain-free check-out and appreciated that they had an inventory of their mirrors one big box chains were sold out or canceling orders. Hard to get anything these days with the pandemic, coupled with the holidays!
I LOVE my new curtain rods
I LOVE my new curtain rods! They're great with the curtains I made, and, since the material is blackout, the "wrap-around" feature of the rods is perfect! I will definitely shop Umbra again!
Love all the practical functionality…
Love all the practical functionality and beautiful sleek design. Wish there were more reviews describing the different color selections. Hard to see from the photos. I also wish you had more in stock at in person stores like The Container Store, and could also price match.
Wonderful shopping experience
Wonderful shopping experience! Prices are reasonable for such creative and unique gifts. Product details are exceptional.
I paid for 9 umbra curtain rod s
I paid for 9 umbra curtain rod s, you shipped 3 but says all 9 were delivered not true, I need what I paid for, within the time. Fedex did finally deliver the remaining curtain rods. The product is beautiful, along with the cost. Very impressed.

Reply from Umbra
Great item with timely shipping.
Got this gift really fast
Nothing quite like an UMBRA product
I have purchased quite a few UMBRA products as they are beautifully made, very unusual in design & are all attractively priced based on their composition vs other sellers' selections. Dealing with Customer Service (if needed) is also wonderful as the representatives are all lovely, personable, respectful & knowledgeable about the products. Their site is heavenly when compared to other sellers as the pictures are large enough so you know what you will receive & details are quite thorough so there is no guesswork involved. I always think of UMBRA first when I need something & find that I am always satisfied with my choice.
I found the check-out system very easy…
I found the check-out system very easy to navigate. I changed my mind on several products and was able to go back and change the order with no difficulty! I appreciate the instinctive approach of your software.
Quick and helpful customer service
I ordered a product less than a year ago. Some of the parts associated with the product went missing. I contacted customer service to see if I could purchase replacement parts. They told me that they don't sell individual replacement parts for the item, however they were able to locate extra parts in their warehouse and they would send them to me. Excellent customer service. Thank you.
Great price and quality!
The web site is very confusing…
The web site is very confusing regarding discount and offers
IT CAN BE DEFINETLY IMPROVED

Reply from Umbra
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