Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... See more
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... See more
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... See more
Company details
- Decoration and Interior Design Store
- Curtain Shop
- Furniture Accessories
- Homewares Shop
- Mirror shop
- Picture framing shop
Written by the company
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contact info
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2.7
Poor
801 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to navigate website with products…
Easy to navigate website with products that seem functional and elegant. A few products are out of stock, but looking forward to when they are back in stock!
1 January 2022
Lack of shipping info
Website hard to navigate. No estimated shipping times. Also, I felt tricked by the way shipping methods were conveyed. If another manufacturer had this style I would have ordered from them because of these reasons.
31 December 2021
Reply from Umbra
Hello John, thank you for your feedback regarding your experience. When it comes to shipping, most orders ship within 1-2 business days and your item should arrive in 7 to 11 business days. Note that we do not ship to PO boxes. You will receive an order confirmation after you place your order and a shipping notification with tracking information once your order has shipped. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
So glad I found your site!
So glad I found your site!! You had exactly what I was looking for!!!👍
31 December 2021
Reply from Umbra
Hello Robert, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
love these rods
29 December 2021
Beautiful products at great prices
Beautiful products at great prices. I have never had a bad experience with Umbra.
28 December 2021
I was attempting to buy an item under…
I was attempting to buy an item under the BOGO sale and the website was charging me for the 2nd free item. I then received an email from support that gave me a link to a corrected order summary. If that had not happened, I would not have completed the purchase.
27 December 2021
Love the coat and towel hooks
Love the coat and towel hooks, have purchased several times. Stylish and very well made!
25 December 2021
You have ExpressCheck out with Apple…
You have ExpressCheck out with Apple Pay and PayPal however when you go the longer route to change information those options to pay are not available again only Visa MasterCard American Express blah blah blah blah blah it’s still should be an option after you put the address is it for shipping and billing
22 December 2021
Very easy to complete application.
21 December 2021
Simple designs, clever function and great value!
The simple, elegant designs of Umbra's storage items for jewelry and cosmetics are quite appealing to me because of my affinity for the perfect marriage of form and function. The cleverly designed boxes and racks allow me to organize the clutter of cosmetics and jewelry on the bathroom vanity. The GLAM Cosmetic organizer is perfect for all the little jars and bottles. My everyday jewelry is now easily accessible and neatly displayed on the TRIGEM Bracelet and Earring Bar. I've purchased several of these as gifts for friends this Christmas. The simple designs are aesthetically pleasing, cleverly designed and bring me joy!
20 December 2021
Havent tried out but ordering good
19 December 2021
This was a requested gift so I had to…
This was a requested gift so I had to buy it, but it was a ridiculously expensive gift for the simple style that it is. And no coupons available
13 December 2021
Reply from Umbra
Hello Beware, thank you for your feedback. You will receive promotions to use on our website if you sign up for the Umbra newsletter. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
My experience was very favorable
My experience was very favorable. My only thought was there was no indication on when my item would be delivered. At this time so close to Christmas it would have been helpful to have some idea when it would arrive. I ordered something else from Amazon for my family member in case my Umbra item doesn’t arrive on time. Other than that the process was easy and I’m looking forward to giving the gift.
13 December 2021
We love these bottle openers
We love these bottle openers. They are so unique and can be left out since they look like a little piece of art.
12 December 2021
UMBRA is the finest company with whom I…
UMBRA is the finest company with whom I have ever had the pleasure of ordering items, not only for myself, but for my family members. I am a Graphic Artist.......and absolutely love your company's exquisite, functional and utiitarian designs...evident in every single product available. Top of the Line!
I, myself, have never had an issue with any Umbra products and truly appreciate the quality and durability of everything I have ever ordered, received, used in my own home or gifted to another. NKS
11 December 2021
item was out of stock and they…
item was out of stock and they contacted me when it was in... Thanks- I appreciate that. Cant wit to get my item.
11 December 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.