Umbra Reviews 801

Being of the older generation and trying to learn the hi tech world, it was a little bit confusing being from USA to enter my cellphone number with the country Code I finally figured it out and all went smooth. I am so looking forward to my toothbrush holder that I found on line

I love the 3 dimensional picture frames are. I bought 2 for me 2 as gifts. I first saw this on my friend's wedding registry. And also bought it for her.

Can’t get an answer from customer support for an item they sent that arrived completely shattered.

Good price. Good payment choices. Only problem is repetitive questions on checkout

Easy ordering, easy checkout. Very satisfied with this portion of my purchase.

Easy to get back to the shopping cart if I wanted to add an item

Easy, quick, all good

Looking forward to receiving my item ! I have loved all my items that I have received in the past.

I was unable to complete the purchase of products that I needed for the window treatment in my new home. I went to Umbra directly and 1-2-3, the missing drapery rods are now on their way to me! Simple, quick, and a perfect match-that's the way to get and keep new customers. Thank you, Umbra. I am one happy homeowner!

Love the products, was hoping for some more wall decor selections I had seen on a flyer I just got in the mail - butterflies.

was not ready to prosses my order wanted to put it on a different card.

So far so good, this was my 1st shopping experience and it went fine.

Item is great quality and great idea. Most item is excellent. I like so much! Great job Umbra!!

Terrible! Terrible attitude towards customers. I tried to return the product back to the store. They tell me that tge package is broken and there, re missing a blue little bag with a screw in it, so the product cannot be returned. The Clainton manager doesn't make any concessions. Although I explained that the cost of any product includes a certain % of the cost of defects, theft and loss of parts, and there must be a way to return the product, despite the lack of a screw. I had to call the customer services, where they put me in touch with a supervisor. Despite the fact that I was allowed to return the goods. She decided to tell me that on the next time I should know the rules of the store. If she has rights to tell me what I should ... I have rights also say how the company should do their business with the customers. I gave an example... I am an interior designer, if I will spec their goods for my project and if the client doesn’t like something after installation... The client return a certain amount of goods, without packaging, with missing screws. And after that my clients will have to go through this nonsense? This service will be putting me in a bad position, because I was spec Umbra to a client. What the supervisor says to me is a matter of another case. So I'm a client of different case? This is how you devide who is important, and with whom you can do bad business? This is very unprofessional. Your business exist because of us - customers. Even one time purchasing. Even with tight pockets. All clients has to go with easy process. I won't recommend you to anyone. I hope that after this comment, the company will think and be able to provide a decent service. You don't even deserve a star from me.

By the way... The paper holder is designed not correct. It's not hold the standard size of the paper towel. I even tried to add a metal stick. But its stupid. That's why you will see how many returns will happend

Their products are beautifully and smartly designed, plus good quality!

I really like the items I ordered...no complaints. However, I have just been on my computer for 45 minutes trying to figure out how to print off your invoice for my records, to no avail. The invoice prints, but much of the information that shows on the screen is missing from the printed invoice! That occurred twice when using the "PRINT" icon at top right of the invoice on th screen. When I went to "file"to print from there, only the left half of the page was visible. Why do you not put a printed invoice IN THE BOX when the item shipped??? Or, AT LEAST enable your customers to print a complete invoice from your website or from the email confirming the order???