Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames
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See what reviewers are saying
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... See more
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... See more
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... See more
Company details
- Decoration and Interior Design Store
- Curtain Shop
- Furniture Accessories
- Homewares Shop
- Mirror shop
- Picture framing shop
Written by the company
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contact info
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2.7
Poor
801 reviews
Hasn’t replied to negative reviews
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I signed up to be notified when a new…
I signed up to be notified when a new product was available. The notification came promptly and it was quick to buy it online. Thank you!
8 March 2022
Great experience, really fun products
Umbra notified me when a product was in stock, and I was able to order it quickly and without any problems. The experience was great! And everything I've bought from this company has been very useful, and attractive, too.
8 March 2022
Not a Good Experience
I ordered a garbage can and tried to order more items but it wouldn’t let me because I would have qualified for free shipping. It also wouldn’t let me put my coupon code in (the coupon code for entering my email and phone number when you first open the website). This will be the first and last thing that I purchase from here.
7 March 2022
Love this site and ease of use
7 March 2022
Easy purchase process
Easy purchase process.
I would like to add to my order another
trash bin in the color silver and add it to my shipment.
Please assist!
7 March 2022
Good quality
Good quality, easy to install and looks great! I'm happy with this purchase and plan to buy again.
5 March 2022
Unique Art Objects
Love the modern/ecelectic objects of art that I can find nowhere else. I have purchased Umbra prodects for years, the uniquely curated options keep me coming back. As a designer I love hearing "where did you find that" and sharing the source.
5 March 2022
I searched for photo display products.I searched for photo display products.. After looking at quite a few the one I purchased seems the best for me.
I searched for photo display products.. After looking at quite a few the one I purchased seems the best for me.
3 March 2022
Great website shopping experience
Easy to search and find just what I needed. Best prices too.
2 March 2022
No shipping estimate
I wish it would tell me how long it will take my item to arrive at some point during the checkout process or the very least how long it will take to ship. That is the only reason I prefer to purchase things on amazon. It provides a date of when to expect my item.
28 February 2022
Reply from Umbra
Hello Karina, thank you for your feedback. When it comes to shipping, most orders ship within 1-2 business days and your item should arrive in 7 to 11 business days. Note that we do not ship to PO boxes. You will receive an order confirmation after you place your order and a shipping notification with tracking information once your order has shipped. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Placing the order was easy
Placing the order was easy. Can’t wait to see it in my wife’s den.
26 February 2022
Beautiful products.
24 February 2022
UMBRA website woes
UMBRA
Dear Sir or Madam:
I am excited to be receiving your products.
Problem 1
The website would not subtract the10% off with the code provided. I could not tell the number 1 from the lower case letter l.
Problem 2
The website promised free shipping for over a $50 purchase, but would not take it off.
Customer service human Jenell did a excellent job. She got the 10% discount for me and refunded the $8 the website would not permit us to subtract for shipping the website promised. She was extremely patient with me as I went back and forth on my phone to retrieve the information she needed. Thanks Jenell!
Sincerely,
Alice Nandihalli
23 February 2022
Reply from Umbra
Hello Alice, thank you for your feedback. We do apologize for the inconvenience. We are happy to hear that our customer service team was able to provide assistance. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
I have used and loved Umbra products…
I have used and loved Umbra products for years, but this was the very first time I ordered a product via the Umbra web site. It is as beautifully designed and as easy to use as its products!
21 February 2022
Easy and fast checkout!
21 February 2022
quick and easy website
20 February 2022
Thanks for the great products and the…
Thanks for the great products and the discount!
19 February 2022
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