Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames
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See what reviewers are saying
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... See more
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... See more
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... See more
Company details
- Decoration and Interior Design Store
- Curtain Shop
- Furniture Accessories
- Homewares Shop
- Mirror shop
- Picture framing shop
Written by the company
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contact info
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2.7
Poor
801 reviews
Hasn’t replied to negative reviews
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Ordered a third one to go with a pair I…
Ordered a third magnetic metal bulletboard to go with a pair I already have. Ordering was easy to complete and quick.
17 February 2022
Great product
Great product, easy to order, easy to install, well packaged, good quality.
16 February 2022
Love the product
Love the product. You said you'd notify me when it was back in stock and you did.
Thank you.
16 February 2022
So far so good
So far so good. Searching and finding what I was looking for was relatively easy. And check out was a breeze. The price was very reasonable so I am hoping that the quality works for what I’m looking for.
13 February 2022
tax should be applied after the discount
11 February 2022
Great to organize pots and pans in drawers
Upgraded to drawers for pots and pans in my new kitchen so bought these to organize them.
Pegs are great for keeping everything in place!
11 February 2022
My shopping experience on Umbra has…
My shopping experience on Umbra has been exceptionally smooth and super easy to check out.
10 February 2022
fast response time andvefficient.
10 February 2022
There were technical difficulties when…
There were technical difficulties when looking at the curtain rods.
10 February 2022
Reply from Umbra
Hello Ting, thank you for your feedback. Can you please provide more details so we can look into the technical difficulties you have experienced?
Sincerely,
Lorenzo
Navigation
Every time I clicked on wall hooks it took me to a different section and then froze. But I love the products!
8 February 2022
Reply from Umbra
Hello KS, thank you for your feedback. We tried to recreate your experience but found the Wall Hooks tab working as normal. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
At the start of my shopping there was…
At the start of my shopping there was an intrusive request for my email and text number. The bait was a 10% discount, so I took the bait. But after all of that I received no email or text and no discount at check out. I completed my order, paying full price without the discount.
It's now a half hour later, I being intruded upon with a review request, and I still haven't received any other communication. Why intrude and trifle with me if I don't get the discount?
7 February 2022
Reply from Umbra
Hello Bruce, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
It was very easy to order
It was very easy to order. Umbra sent me a notice when the item was back in stock and I ordered it!
5 February 2022
great website to use and navigate
The website was very easy to navigate. The description of the products was very defined and color options were easy to use. The way the products are displayed is excellent as is the side pictures showing their use. check out is easy and efficient. the umbra website really a pleasure to buy from.
3 February 2022
I love umbra and I wanted more umbra
I love umbra products and I really wanted to purchase the new black paper towel holder that comes out in March 2022 but no matter what I did to pre-order, it wouldn't go through and I wanted to use my 20% off coupon code but instead bought the house tissue holders I love instead :(
3 February 2022
Excelent products and service
2 February 2022
Initially love the site very engaging…
Initially love the site very engaging and looks quality standards
2 February 2022
Great quality of products
Great quality of products. Timely delivery. The products are unique and well designed
31 January 2022
Flawless Love
Flawless, simple, modern, and quick on the shipping. What's not to love?
31 January 2022
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