UNCONDITIONAL Reviews 120

No information re returning goods

I bought this for the style and colour. On closer examination, it has a number of features which set it above others. Metal zips are sadly a dying breed but this top features a strong, two way metal zip which my chinchillas can't chew. The fabric is hard wearing, the satin adds some character and the size guide was extremely useful, it fits perfectly. I'm impressed. :)

Love the brand. Fast delivery.
Very generous sales too!

I love the pieces i got. Always amazing

I bought some things online in the sale which were advertised as wool and merino wool. They felt strange when I received them, I checked the label it was only cotton. I contacted them to return and never heard from them. Really disappointed

Great quality, style and value. Delivered in good condition and sustainably as possible.

Beautiful clothes and issues from the past are resolved in a very positive way.

I've ordered from Unconditional in 2017, late 2022 and 2023. I love the items, they're unique, stylish and super comfy. They're also usually way too expensive to buy so it was great to see a really cheap sample sale on recently. Got it confused with another shop after receiving a mailing list email and checked the trust pilot thinking it was that one, sad to see the reviews are all bad but assume that's due to the period between the death of the founder and the new management. I've always had a good experience.

Bought a piece online but the company send me the wrong size! A lot of e-mails back and forth but they did never send me a new one and in the end they stopped all communication. Don’t waste your money here!

Looks like the owner/designer died in 2019 and the site has just been scamming people since then. I tried to order two shirts and the only accepted payment method listed on their site is TransferWise (renamed Wise in 2021), which I refused to use.

I have the same issue , I ordered a hoodie and they accepted money last year and won't respond to my emails anymore. Elliot

I bought clothes from this site i payed 300 pounds but….NOTHING

Does anyone know what can we do to take our money back or to stop this fake website?

Never received item ,emailed twice no response,other reviews show the same experience,Took the money from me very quickly and efficiently funny that,
Purchased via Etsy who don’t provide any backup.

I had previously had a good experience back in 2017 but I tried to make an order in June 2020 but had problems and after a while someone replied and said things were a bit slow, but gave me a contact number for enquiries (no one answered or replied on the number). In July, I was reminded by email about a shopping cart with an item in and proceeded to make an order with a payment request, thinking things were working, I made a payment via transferwise for £308. The item disappeared on the website so I thought it was purchased - but since then I have heard nothing. I have tried phoning, texting, emailing and contacting them by social media countless times - but no answer at all. If I receive no contact soon I shall be taking them to the small claims court. It's a shame because their clothes are good quality and well designed. There is no information about whether the company is still trading, or whether there are problems and delays. I feel that my money has been stolen and as I bought this n my credit card, interest is accruing too. What a shambles!

As of Dec 2020 still no communication or acknowledgement - they are pure thieves !!

Placed a bespoke order in Dec 2019, received half the items, (delayed) now unresponsive to all contact for 5 months, despite polite requests for updates. A significant refund is well overdue, after a lot of patience. ! Unconditionally untrustworthy!

Never received order placed 4th December, and do not get replies from email or Instagram. Terrible customer Service!

They don't accept PayPal maybe because there is something pending. I placed an order via Google Pay They ever replied to any mail nor sent the goods yet. I opened a dispute for a complete refund.