Under Armour Reviews 

Under armor didn’t have pure black socks that where not crews they need to work on that like this actually made me mad because they didn’t have any one star

Ordered Under Armour Charge 2 wide golf shoes from major golf direct, I specifically ordered because it says wide, they are not wide, far from it, they have to be the tightest fitting shoe either golf or normal shoe I have experienced in my whole life (63)
Of course the company won't return the postage costs even though they are not as described 🙄

They charged my card twice for a pair of shoes at the I Utama store and were very unhelpful in giving me a refund. After a month when the money was still not refunded, they just asked me to contact the e-wallet provider, and would not even share any reference number or contact !. Very very lousy customer service.

Worst customer service. Rep Rodelyn repeatedly gave false information. Supervisor called me upon request but also provided awful customer service and did not resolve the problem.

Bought 10 cold gear 3 fell apart in one wash.Compant could care less that they cost 55.00 each observed customer service once again you call you get operator that doesn't speak English or no sense at all.Will never bye from trash companies like thus again

Bought a shoe from their project rock collection and it got worn off within 6 months of use. The front of shoe came off, which clearly shoes the lack of quality in their overpriced products. Secondly when I approached their customer care they said their warranty is worth only 3 months post purchase which clearly shows their own lack of confidence on their products. Really disappointed with their service and product.

I placed an order on underarmour.com for a pair of shoes I liked. Within product description and pics of item it did not say or reveal that the item doesn't have proper insoles. Pics of top of shoes were blacked out. I have Diabetes and tend to get sores on toes and feet so I have to wear a decent shoe. An hour after I placed order I decided to look on Google reviews and found multiple people complaining about shoe not having insoles after they received item. So within a couple of hours I call Under armour cust support to cancel. They refused to cancel because I didn't cancel within 1 hours. Who has this kind of time frame? There's no way this order has been fulfilled and processed but they refused to cancel. Even the super isor in charge "Flor" said she couldn't help. I use to be an Under armour customer and often buy their shoes and clothes for myself and my 5 kids. BEWARE ordering online because of these practices and policies designed to get your $ but not be interested in helping a customer "at all". Very angry and disappointed because I really like the look of shoe on website, I was looking forward to them.

Their website claims a return label will be included with the order, but it wasn't. I reached out to customer service for an alternative, emphasizing that I CANNOT print the label. Instead, Ana, like an unresponsive robot, sent a label to print. I won't be ordering from them again.

Never received the package. Nobody responded to mails.

Ordered 2 items on 21/6 due to arrive by 26/6.
Received email stating re-scheduled for delivery 1/7. Then received another rescheduled for 2/7. Contacted under armour who seem to not apply by the same rules and laws as every other company in the UK. Refused to cancel my order (was due to go on holiday on 30/6 for 2 weeks so order was useless to me and would not be there for rescheduled delivery). It’s not that they can’t do anything, it’s that they won’t. Rang delivery company and got order cancelled to return to sender.
On 28th June received an email saying delivery rescheduled for 4/7.
Unbelievably unprofessional, unhelpful and completely incompetent.
Now contacting my bank to have the transactions reversed.
Won’t be ordering from them again.
Awful

Bad quality products! Not worn much and started to fall apart. Contacted customer service and got switched to 4 different people that made me start all over. Then they just disconnected and left me hanging.

Built for your toughest work outs yet the pair of pants for £110 fell to pieces the second time I wore them to walk my dog!? Offered 20% to keep them or other option put them in the bin and they keep my money, they also ignored my emails. First and last purchase feel robbed

Malik helped me go out of his way to get me great deal, very pleasant personality.

Very good quality material, durable and breathable active wear. Always receive good customer service from Under Armour and never had a problem with any clothing or shoes I've bought from this brand.

Beware of Fraudulent Practices by Under Armour UAE.

I am writing to share my deeply frustrating and disappointing experience with Under Armour UAE, which has been nothing short of a nightmare. My ordeal began when I ordered several pairs of shoes, out of which three pairs had to be returned. Under Armour promised to refund my money but instead credited it to my e-wallet, stating that the refund would be processed within two weeks. I reluctantly accepted this, and after receiving the e-wallet credit, I decided to order two more pairs of shoes using the e-wallet balance.

To my utter dismay, Under Armour deducted the money from my e-wallet but never delivered the shoes. For the past two weeks, I have been relentlessly following up with their customer service, only to receive empty promises and blatant lies. Each time, I am told that the finance team is working on it, but it is clear that this is nothing more than a delay tactic. They are holding onto my money and providing no resolution or timeline for returning it.

This experience has been extremely disheartening and has completely shattered my trust in Under Armour as an international brand. Their fraudulent practices and deceitful behavior are unacceptable and shameful. I urge everyone to be cautious and think twice before making any purchases from Under Armour UAE. Protect yourself from falling victim to their unethical practices.

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The best gym tops I’ve ever used. Much better than gymshark, and they just don’t wear out.

Total garbage, all marketing no substance. A first time customer ordered £200 worth of gear. With a intended repeat of around £500 per month for my gym business.
First delivery never arrived.
Ended up having to do a chargeback because Customer Services are non existent, took days to get a mickey mouse responses (prob employ student grads).

Under Armour processed a large order only to reject it 4 days later with no reason. UA said they would re-process my order but all the items had risen in price and the difference was nearly $100.

I was told that I would have to pay the new prices - Basically, they would not honor the original order. This is REALLY POOR from such a large company and I no longer buy from them now.

I ordered several items from Under Armour. On opening the outer mailing bag, I found splashes of dry blood on the box of the running shoes – an obvious bio hazard. I brought this to the attention of UA via their 'Chat with an Expert' on 15-4-24 (over two weeks ago). Lenny, their ‘Chat Expert’ told me:
“I will forward this issue to the right department. They will investigate it and they will contact you back by email as soon as possible. In the meantime, please find your case number for follow-up purposes… 04952369”. I appreciated that this had been taken this seriously by UA/Lenny.
I returned the item and was issued a quick refund. However, I still haven’t received an update from UA. So, today 3-5-24, I used UA’s ‘Chat with an Expert’ again. ‘Chat Expert’ Megan told me:
“The case has been closed I see. I do not think they are able to find that out”.
UNBELIEVABLE!!
Under Armour, if you’d still like to investigate this, please refer to Case No. 04952369. I would like to know the outcome. Thank you.

I recently purchased two shirts. The next day I returned them with the receipt. That was fine. What wasn’t fine was even with a receipt and credit card, they said their system could not process my return without my email address.
I’m sure I’m not the only person whose email address had been used and sold for marketing purposes. To essentially hold a customer hostage unless they present their email address, which certainly could be sold, is an absolutely unacceptable, and abusive policy.