Under Armour Reviews 

0% chance you even get in contact with the right person

I sent part of the order for a refund. I paid through the Klarna service. A month later, I received a message that the parcel had not arrived. I checked the tracking number of the parcel and it turned out that it was just in the warehouse and would be disposed of. I wrote to the postal service and they said that the store should resolve the issue. I wrote to the store and called them, but all they told me was to wait. The bank sent me the payment again because they said they had contacted the store and received no response. A week has passed and there is still no decision. In total, this is already 2 months. This is the first time I have encountered such support and such an attitude towards customers. As I've seen in the reviews, I'm not the only one. I got very stressed out and now I don't know what to do, I have to pay the bank, but I don't have the goods I sent. I do not recommend this company in any way. Also, keep in mind that their customer service is open from Monday to Wednesday and only from 9am to 12pm.

I recently made an online purchase for a bundle of socks, but received a different colour to what I thought I had purchased. I expected some pushback because a $25 purchase doesn't really seem on the surface something to think about, but I was very pleasantlt surprised. I emailed the customer service team and Rhona could not have been more helpful. While some companies will provide solutions that work best for them, Rhona came up with a solution that was pretty much completely in my favour. She was awesome! She made me feel like I was spending $25,000, not just $25. She went out of her way to resolve my issue in a very timely manner and made me feel extremely important as a customer to them.
Thanks to Rhona, they now have a customer for life - they rock, and so does she!

2 weeks and waiting for my order - zero response from Under Armour customer support. From looking at the tracker I suspect the delivery company have lost this but you can't get any support from Under Armour - experience today seems to align with other feedback about buying directly from them

Ordered sneakers online. Needed to exchange for larger size. 2 days of chat bot and live chat and text and email. No help!!!! No phone # to call. Terrible customer service.

Ordered trainers and paid 120 pounds. Returned via Royal Mail Reference 0217-1624-01B1-2C66 They received trainers on 24/12/24.
Since that time sent them several emails and messages on their site- no reply. No reply and no refund. Order number 02345077.
Terrible customer service.

This is the worst company ever ordered a week ago and no reply from website,

Atrocious customer service. Previously havent responded to an email. Now item not dispatched 3 days after ordering (total shipping advertised as 3-4 days). Currently waiting in the queue for the online chat - 11th in line. 45 mins later only 6th in line.

Ordered a pair of joggers and paid for next day delivery. A week went by and I didn't receive it. Then I was issued a refund but only for the value of the item - I am being made to pay the delivery charges for an item I never received.
Customer service is horrendous- they don't have a dedicated email ID, nobody responds to the messages submitted, the phone number doesn't work, and you have to wait forever to get a chance for live chatting. Absolutely unacceptable service overall.

Katrina was very helpful finding the joggers we had on file to repurchase plus she took time to help us find them plus helped us with out email she was awesome store in 1 outlet collection way Edmonton store 125

I wish 0 stars was an option. I ordered some items for a xmas gift and not only did I not receive any email regarding shipment, when I eventually called weeks later to ask about the status, they said it was delivered - it turns out the items were delivered to a completely different address. They assured me it would be resent to the correct address. I checked days later and they said it was on its way. Then finally I called a few days later again and they noted it was stolen.

I love Under Armour tops and Sports Bras but i placed an order and Under Armour incorrectly marked the UPS Pick up Point as a Home delivery because of this the shop keeper refused the delivery Under Armour have been really unhelpful and the agent abruptly ended the live chat when i asked for these items to be sent back out yes they said they will refund the items but the point is i wanted the items which was in sale and now they haven't got these items in stock so what use is that to me? I called up and spoke to another agent who im sure heart was in the right place offered me a 15% discount code but the items i brought was in the sale 40% off i never buy full price items from Under Armour because i think they are too expensive and cant justify the price all the items i have ever brought have been sale what would have been appropriate would of been to actually look at my account notice i buy things in the sale and give me 40% discount code its as if they are throwing a tiny discount at you to shut you up so you go away well no that discount isnt any use to me its always the people worst off in society that end up getting screwed over people like me who have to use pick up points cause of been at work in an office unable to have stuff delivered to my home.

do not ever buy shoes from this unreliable company, they do make shoes that cost an arm and last one month. If you want tp throw money down the drain you can shop with their products. I contacted them for help about the shoe that is defective and they just said no refunds and bye bye

As a first time customer, Under Armour, Tanger Mall, two thumbs up/A+ for Mr Quran who went above and beyond helping me find items. Yes, I know this is part of his job, helping customers, but he did it with politeness and mannerism, taking time out of his busy schedule straightening up the clothing that folks rummage through and throw back on the table. Mr. Jarrell helped me at the register, forgetting some items, I had to get out of line, Mr. Jarrell put my clothes aside until I returned. Thank you again Mr Quran and Mr. Jarrell. They both were professional and very well mannered!!

Twice my orders been canceled, just canceled no proper explanation. E-mail below.

¨As a security measure, your order US-31561349 was pulled for additional verification. For your protection, it was not processed and has been cancelled. You will not be charged for this order¨.

It's an issue on UA's side not my card or my bank. The good thing is payment returned, and ASICS have better products and proper running shoes. I'm done with UA.

UNDER ARMOUR CONTINUES TO SEND UNSOLICITED HARASSING EMAILS DAILY.
I'VE ASKED THEM TO STOO TO NO AVAIL. IT'S VERGING ON STALKING NOW.

I placed an order and paid for it should have been delivered 4 December still not arrived. Contacted them and still no order. Rubbish company and customer service

I would like to give zero stars but I cannot so I have to give 1 star. I have placed an order with UA and not received my item. They have taken funds from my account without delivering my item and will not look into the issue for me. Live chat agents are no use and will not help. I have asked how to persue a complaint and the agent abrubtly ended the chat Therefore UA have my money but not delivered goods. I'm pretty sure this is fraud. I will not use them again.

Returned the order as clothes didnt fit and used the supplied UPS label. Looks like order has been lost, Under Armour are refusing to help and are telling me its my job to investigate with UPS. When in fact its their responsability.
Live chat is rubbish they just end the chat once they say its been dealt with and calls are only answer for 4 hours a day 3 days a week!
Will be informing the financial ombudsman!

Under Armour used to have a good website. Over the last year their order system has been atrocious. I used to purchase a lot from their site and received a gift card from a friend. Trying to use this on their site has been a nightmare, my initial order was cancelled, even getting a new gift card from support still caused cancels. Worse, even trying to buy with a regular credit card causes cancels now too. Customer support has no idea what caused it and I've given up trying. Thankfully their products are on other sites like Amazon now as their actual site is useless. Still don't know what to use the gift card for though as there is no physical stores near me.