Undercontrol Reviews 11

Terrible quality items and worst customer service.

Ordered heating element holders for Rhino heater. Holders are terrible quality and wires are too small and 1/4 the size of originals.

Items took nearly 3 weeks to arrive, zero response from company, went to answer phone saying phone the next day when company were on holiday. Never mentioned holiday when ordering.

Ive just started using this company.
I had a problem with an item i bought and they instantly sorted it out, honoured the warranty no questions asked, no jumping through loops.
Just a - we will send you a new one straight away.
Refreshing company who i will deal with from now on.
The email sent to me also had a personal touch, which made it more interactive and human.

Do not fall victim to the FREE SHIPPING advertised on the companies website and or on the Internet regarding this company. Then you have the very poor and carelessness of the customer service department. Honestly the guy I spoke with could not have been less helpful or enthusiastic.

Order two heating elements. 0845 Thursday, received email stating they have been dispatched. It is now Wednesday night, no response to emails. FedEx tracking still showing that it is in their shop.

Way cheaper than RS and most other shops - and in fairness, I have ordered from them in the past with no issue, but this is shocking.

Will be calling and shouting in the morning.

Hi. I have bought catering hoses on 14th October, it should be with me on16th but they don't care. They didn't handover to delivery company on time. Today 18th but didn't receive. Tracking says it will arrive on 19 before 18:00. I've sent massage 2 times to ask but no one reply.
They are not professional.

Very poor quality products! Stay clear of this company.

Best price and amazing service. I didn't expect their free delivery option to come so quickly

Defective. Item stopped working soon after fitting. Appalling customer service and refused replacement or refund even though I asked to return. Went to a competitor with excellent service. I'd Highly avoid this company.

Needed an element for my hot tub and accidentally came across this company.
Top service from this company for fast processing of order and delivery of my part, thank you.
Exceptional service

I needed four replacement heating elements for my vacuum former, My first try was RS which turned up suitable compatible heaters. However a Google search turned up undercontrol.co.uk at a substantially more affordable price. I ordered four elements, they arrived next day. The items were very well packed but one boxed element had clearly been dropped on a corner at some stage before packing, a little inconvenient and annoying for me, but a phone call and a photo got me a replacement which again arrived next day well packed. Overall a good experience for a first time customer.
One tip, don't use their web page email me form, it goes nowhere, you have to ring sales directly to resolve problems.

Brought replacement element for my thermal store in November but waited till April to fit as store had to be drained then .
Kept element in doors in original packaging when my plumber fitted product had leak on stem well and blew electrics reported to supplier they informed me that this brand new unused product only has 28 day warranty and they wouldn't replace .
Screams quality if your only rate you items for 28 days spoke to manager hoping if I explained that it had only just gone in his opinion might change but no.
Even if this had been fitted in November and failed already I would not be happy with the second set of plumbers fees after 5 months because of this faulty poor quality product please avoid this company there customer service is terrible
AVOID AVOID AVOID