Underground England Reviews 

I got my first pair of Undergrounds 30 years ago. It's a toss-up between their quality and their uncontested coolness that I give them 5 stars. They're a cool company, a superior product and I still feel like a badass in these shoes.

Big hugs for getting me the shoes of my dream. I read that the shipping time is very long but I them in about a week. I don't think it is that long and the quality is so good, love the packaging too! Thanks to Leo for the help too

Thanks for sorting the boots for me Leo and the team . Got them right on time and wearing them day and night .

Buyer beware! I ordered a custom made pair of shoes August 2023. They took my money, but never sent the shoes. They agreed a refund in December 2023 and that still hasn't arrived even after many promises. I'm so upset. If I could give a zero rating I would.

They make amazing boots.
But don’t hold your breath to ever receiving them. My order was made November 2022 (19 months ago) and I am still waiting
I still hope to have the boots so I will look good in my coffin (hopefully many years from now)

Just wanna say thanks for the shoes. I had them just in time for my partners birthday. Thanks for making it happen.

I am glad you guys are fixing the custom-made service. I did wait a bit longer than expected for this pair, so I hope you don’t mind a 4 star. I know that it’s been a trouble so wish you well with it and don’t worry I be back

it's been 16 months now. 2 pairs of boots never delivered and promised refunds never made. chased over phone, emails. lost £700. submitting small claims court case now. absolute thiefs. don't buy.

First bought a pair of shoes in February 2022, followed sizing guide but the shoes I got were too small. After sending them back to change for a bigger size it took them 9 months of many many emails always promising they would send them back at the end of the month. Finally got the shoes in late December.

Now I stupidly gave them a second chance and bought another pair of shoes on December 2023, it's May 2024 and no shoes yet and they keep promising to ship the shoes soo. Both times they refused to give me a refund.

Never buy shoes online from them.

Absolutely awful. I ordered a pair back in January I got told they weren't I'm stock at the moment which I was completely fine with. Once they arrive in they will be sent to me. FOUR months later I'm still without the shoes or a refund which I got told on a very rare email ( it's being processed...) after attempting to get an update I now don't get any sort of reply. I've never spent that amount of money on shoes before and was really looking forward to getting them. After how disgustingly poor they have been in communication with updates I just want my money back. It's mad that a company like this thinks it okay to steal from people and doesn't seek to care at all. I'm a really chilled guy but it's a disgrace. I will be popping into the store to see if I can speak to someone face to face and get the refund back. ABSOLUTELY AWFUL.

It's a shame that this company is obviously no longer what it used to be. The quality of the shoes is good, but working with them is very challenging. I ordered several pairs of shoes B2B for my store in august 2023. They only delivered 2/3 of my order. I even had to get a lawyer involved but they still ignore every e-mail or phone call. So am I now without the shoes and without the money. Thanks for screwing over a small business guys, not very "punk rock 'n' roll" of you.

I've been after B-OLLOCKS, the Dennis Morris photo essay on the SEX PISTOLS. But the asking price on ebay and elsewhere amounts to extortion. UNDERGROUND had a new copy threw in a 10% discount. And I got it within the week which is amazing as I live in Sydney, Australia. The book was well wrapped unlike THRIFT BOOKS who don't give a stuff how you receive your orders. 5 STARS for UNDERGROUND ENGLAND

Excellent quality! I’ve wanted the original suede creepers for ten years and i finally bought them and im so pleased with the quality and the customer service! The sizing is correct and everything went very smoothly. 10/10 would recommend! No issues with shipping either! /Johanna from Sweden

AVOID THIS COMPANY. Ignore positive reviews. Easily the worst online order experience I've ever had. I'm not saying this lightly. They constantly violate the Fair Trading Act.

Initial order they could only provide half of the 7 items - all of which were listed as 'in stock'. Despite this they took my money for all items. Of the 3 pairs of footwear ordered only 2 arrived after about 6months. 1 pair faulty within a few months so they sent another. Almost 2 years later after countless emails requesting updates they haven't communicated when the remaining items - 2 books & 1 pair of boots - will be sent. My initial order date was April 2022 - as of this review it is Feb 2024. Excuse after vague excuse with no follow-up. Company needs to be blacklisted. Thieving scumbags of the highest order!!!

These boots took nearly a year to arrive. For four months they told me they will ship out “this week”. But no one provide a tracking number. Eventually they arrived. I love the boots. However only part of the boot appears to be genuine leather. The part around your leg And the tongue appear to be some other faux leather material. Disappointing for the price paid.

Ordered my 2 x sets of boots in feb 2023. Now its February 2024 and...
In november I finaly received the shoes after countless correspondence with the company ( impossible to get any updates until you chase at least 10 times). Shoes arrived but were wrong size.

Sent back right away and informed them prior to obtain return label.

Its 1 year now since purchase I never received refund or correct size shoes. They refuse to process the refund stating for 3 months that they " checking with the finance team".
Dont order. Get Dr Martens instead.

I've had several pairs of shoes and boots from Underground during the years and once again there was a need for a new pair - first time using their web shop. Unfortunately they didnt have my size on the stock, so had to do a back-order. Overall it took a bit over a month for the shoes to arrive to my door, so not that bad considering it was a back-order. I'd give 4.5 stars but as there is not option for that, it'll be 4 solid stars - the reduction only because of the bit slower delivery in these modern hasty times we live in.

And the shoes are awesome as always, really worth the money!

As far as Creepers are concerned, nobody does them better than Uderground. I bought my first pair 10+ years ago (and still using it today). 5 pairs later, I still come back choosing from the variety of colours and materials.
I had to wait a while for my last two purchases, however following my inquiry, I have always received timely and reasonable response.
Thank you Underground, I will be back! :)

Consistently helpful customer care - great to be able to chat to someone when initially deciding on options & all went exactly as advised. A fabulous product & company. The shoes were worth the wait & although there was no guarantee, as they were a bespoke order, they did arrive in time for Christmas. My daughter is thrilled - thank you, I would highly recommend.

Very well made shoes, I have loved the creepers for years - I used to wear the black single soles for school!
I ordered a couple of pairs (one custom made, different colour) so that I can spread the wear!
Sonia was super helpful with the process / updates for my deliveries too! Thank you so much - I’ll look forward to buying more! :D