Underground England Reviews 

My 2nd order, was hoping that it will arrive sooner but it was a back order. Nonetheless, it was worth the wait. I finally received my shoes close to 8 weeks later and really love the King Tut and Marlon.

I asked for an advice on the size and the size Underground told me fits perfectly.
The delivery was fast and simple and the product il great and feels definitely of quality

Underground is honestly one of my favorite brands. I recently shopped their outlet sale, and when one of the items I purchase was out of stock, Sonia emailed me with personal recommendations for an alternative. Absolutely the best!

GREAT CREEPERS AS ALWAYS, FAST DELIVERY, HIGHLY RECOMMENDED A++++++

Have ordered from Underground 2/3 times before but will never again. Ordered shoes and received no communication from them for a week, despite paying over £5 for shipping which said dispatch 1-2 working days.

Finally contacted them to find out that the shoes were coming from a separate distribution centre in Portugal, with Brexit cited as the reason for the second centre. Other products on the website stated it there was a wait time and the product I ordered had no info of this kind. To apologise for this inconvenience they said they’d refund just the shipping.

This is information that should've been communicated when the order first went through. I decided to wait and received no further info passed the date that the shoes were expected in the UK. So I had to reach out again to find out they would be yet another week.

I requested a refund. They ignored this email and only responded when the shoes had been received, offering me a non-disclosed discount as an apology. I pursued my refund, the confirmed but I had very little information after, just told 'accounts' would be in touch. I was thankful at this point I'd purchased on ClearPay and was able to contact them for help. Underground had said Clear Pay would inform me of the refund, Clear Pay said it was up to Underground.

The lack of communication was genuinely shocking for a near £200 pair of shoes. As mentioned I've been a repeat customer for years and this experience will mean I'll never purchase again. It was nearly 6 weeks from date of purchase to actually receiving my refund. Accounts never did get in touch, and I had to chase the information on multiple occasions.

If I could leave 0 stars I would. Waiting now 12 months for a custom order to be completed. Bought as a 2022 Christmas gift for my wife and we have not received the shoes. This company will lie to you over and over again about the item being completed and ready to ship out. Avoid this company at all costs. We have demanded a refund multiple times and they just ignore the request. We are out hundreds of dollars. Terrible company

I just wanted to say a massive thank you for the outstanding customer service Underground England displayed when helping me with my order. The shoes arrived in time for Xmas and my daughter loved them. The customer service team kept me informed all the way through the process. They definitely went above and beyond - not mentioning names in a public area but you know who you are ☺️Absolutely brilliant ! Thanks a million

I love their designs and own three pairs. My latest pair came right before Christmas. The quality on my double sole creepers are amazing. Orders may take a bit of time especially if it's a custom design. Just have some patience and it will be worth it in the end.

Good communication, quick delivery, iconic shoes.

DO NOT ORDER ONLINE, IT'S A SCAM!!
I ordered a custom pair of shoes in April 2023, and as of December 7th, I have not yet received them. I have been emailing customer service since August. They have promised many new deadlines and none were met. I have heard many different excuses as to why the 12 to 14-week wait (as indicated on the website) has been exceeded, and it does not add up. Their entire customer support team, aka Rinna (one person), responds as she pleases and at her convenience, ignoring questions she cannot answer. She has promised and failed to put me in touch with both a 'line manager' and 'accounting team'. I was promised I would be refunded, take a wild guess whether this happened. Moreover, she keeps throwing around the fact that they offered me a 'generous voucher' but why would I place another order and trust them to deliver? Many others (look at Google reviews for example) have accepted the voucher and received nothing or ill-fitted shoes, for which they did not get a refund once sent back. So, in every sense of the word, this is a SCAM and you will NOT get your product.

Even when one of my orders for custom boots was delayed for many months because of the company relocating factories their customer service has been great in letting me know what was going on even checking in after i received the boots. I love this brand and the quality of their boots I now own 3 pairs all of which fit and look amazing and plan getting more.

Great shopping experience all around. Easy payment and quick delivery. Boots feel solid, more comfortable than i remember and the stitching is on point. I haven't had these for very long but i have no reason not to expect these to last every bit as long as the previous pair. I'm so happy i found Underground again.

Bought a book at a reasonable price that I could not find anywhere else. It was delivered promptly and well packaged - in pristine condition.

Great experience with my recent order! Great communication, fast shipping, and the quality of products always exceeds expectations. I'll be placing more orders soon.

When 1 order the product a month ago , its still haven't the update from shipping nowaday .
After 2.5 months later received the product . Quility is good , but the online shopping experience sucks .online CS also keep you waiting until someday you've got the shippers #.

YOU SAID TWO WEEKS AGO THAT ON THAT WEEK YOU WILL HAVE AN UPDATE FOR ME WHEN YOU WILL SEND ME MY BOOTS BACK!!

IF I’D KNEW THAT YOU WILL ROB ME THIS WAY I WOULD’VE NEVER SEND IT TO YOU BACK NEVER!!!

SEND ME MY BOOTS BACK!!! SEND ME MY BOOTS!!!
SCAMMERS!!! SEND ME MY BOOTS BACK
SEND ME MY BOOTS BACK!!! SEND ME MY BOOTS!!!

SEND ME THW PAIR OF BOOTS IVE PAID SEND ME MY BOOOOTSSSSS!!!!!!!!!!!!!!!!!!

OR SEND ME MY MONEY BACK!!!!!

YOU RIPPED MY MONEY AND MY BOOTS!!!! SEND ME MY BOOTS BACK YOU********* SCAMMERS !!!!!!!!!!

GUYS THAT’S IT YOU MADE YOURSELVES THE WORST ENEMY SOMEONE COULD HAVE IN THIS WORLD AS IVE BEEN WAY TO PATIENT w/you SEND ME MY BOOTS BACK !!!!!!!!!!

Underground creepers are the highest quality creepers I've owned (in 30 years) and this is the only brand I will buy! My King Tut double sole creepers arrived quickly, well within the window estimated by Underground, and were perfect in every way (fit, style, quality). I can't wait til it's time to buy my next pair.

I was wary at first, based on a lot of negative reviews. I was nervous there might be a long delay or complicated issues with my order. But everything went incredibly smoothly! I received regular FedEx updates which eased my worry, and the shoes arrived all the way from England to California in just a few days! Seriously - I ordered the shoes on Tuesday and was wearing them by Friday afternoon! Props to Underground! Great job! I'm sorry I had any doubts! You are wonderful, and the shoes are beautiful!

9 months ago mid February 2023 i placed an order for 2 pairs of boots worth £625 in total.
there is a warfning that boots can take up to 12 week to arrive - fair enough.. i chased after thyat was was told several times they on the way.. nothing arrived., chased and chased. was offered " replacement pair for my size - size 2UK. accepted as it was a 4th event i was about to miss since the order date was due. replacement pair of size 4.5 arrived labeled as size 2. i informed the company of incorrect sizing and they admited their sizing plates at manufacturers are wrong. assured my boots will arrive in correct sie as all got corrected at the factory. i provided them with my feet measurements again to assure correct size will be sent ( standard UK size 2, whch they make). i had a pair from them few years ago and it was all perfect. my order just arrived after 9 months and over 50 emails chase ups where i was constatntly promised they were on the way, guess what. both boots are sie 4.5 again! . wast3ed 9 months and hurs of my time. seriously dont bother buying from them, get yourself a Dr Martens pair instead with no hassle. i would give negative 10 if i could,

My creepers are amazing. They're very high quality, and I can tell they'll be durable. They fit like gloves and they're super comfortable. If you're considering buying from Underground and aren't too sure I have no hesitation in recommending them. They are well worth the money. The delivery was quick and communication is open throughout the purchasing process - you know you're dealing with real people on the other end. I'll definitely be purchasing more from Underground in future.