From first walking into the shop staff extremely friendly. Couldn’t do enough especially the young lad who was showing us the different carpets. To our surprise he had only been working there 4 weeks.... See more
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visited the Boston store, I personally have never needed to look for a carpet myself so was feeling quite anxious about the visit. As soon as I arrived I was greeted by team members, I approached the... See more
Company replied
Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly. CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst do... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
45 Main Ridge East, PE21 6ST, Boston, United Kingdom
- 01205 358700
4.7
Excellent
339 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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New bed purchase from Boston branch
Went to purchase a new bed from the Boston store recently. Was greeted by a very pleasant young sales assistant called Ash. He was helpful, informative and very patient whilst I made my decision about which bed I felt was most suitable for my needs.
I wouldn't hesitate to recommend United Carpets and beds.
22 March 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Thank you for taking the time to leave us your feedback and a 5 star review.
We hope to see you again soon for your next project.
Lovely carpet terrible fitters!
Carpet was lovely. Not cheap but lovely just what we wanted. Staff in store were decent. Fitters were shocking. (Well one of them!… young lad was ok) Really let united carpets down. They refused to put gripper down. Refused to put wires under even with no gripper. Refused to do anything I asked them to. Just Rude… and then damaged my furniture!… So sadly haven’t been back to united carpets since even though we need 3 more carpets.
16 February 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience was not up to our usual high standard.
If you can give us any further information at aftersales@unitedcarpets.net the team will be able to investigate this further.
Once again, thankyou for leaving us a review.
The United Team
Bought my LVT flooring from the Boston…
Bought my LVT flooring from the Boston Branch. The guys there were incredibly helpful, especially Matt. Simon did a fantastic job fitting it after some challenging prep work. Not easy, but the final result looks absolutely stunning. Really great job and very pleased indeed. Highly recommended!
21 March 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Matt able to assist you and Simon deliver a professional service at fitting. All the team love to hear such positive feedback that you love your new flooring and that you would recommend us.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Boston
Great job…
Was kept informed on delivery date fitter arrived on time and did a great job
15 February 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitting team able to deliver great communication to organise your fitting.
We look forward to assisting you again.
All the best,
United Carpets & Beds Boston
Ash at United Carpets Boston
Upon entering the Boston branch of United Carpets we were warmly greeted by Ash. Ash was very friendly and extremely knowledgeable and talked us through the carpet buying process clearly and concisely. Never pressuring us to make a decision, but offering advice when we needed it. Ash is indeed a credit to the Boston branch of United Carpets
15 March 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Ash able to advise you on our huge range of carpets and talk you through what you need.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Ash was very helpful and polite to us
Ash was very helpful and polite to us, helping us find a carpet in our budget and ans style, couldn't of helped more.
15 March 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Mason,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Ash able to advise you on our huge range if carpets while working within your budget.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
The staff are very friendly
The staff are very friendly and gave a good service. It was useful to be able to buy cutoffs at lower prices. I have used them before and would happily use them again.
28 February 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver a professional service and advise you on our huge choice of roll ends.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
A lovely customer experience.
We were attended to by Ash. He is a truly helpful gentleman who went out of his way to cut and fold the carpet length that we had purchased.
The store is very welcoming.
10 March 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Richard,
Thankyou for leaving us a 5 star review.
We are happy to hear that Ash went above and beyond to deliver our new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
In-store team very helpful and friendly…
In-store team very helpful and friendly love the new bed carpet fitter also friendly guy, did a great job fitting carpet, wouldn't go anywhere else, highly recommend.well done united carpets and beds.
19 February 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Lindy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team on hand to advise you.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Boston
Helpful Matt
Just bought a carpet great choice of carpets at a really good price the salesman Matt was very helpful and friendly gave us great advice recommend to everyone
8 March 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that Matt was able to advise you on our huge range of carpets and that you would recommend us!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Boston
Customer service was very good
Customer service was very good. The range of carpets to choose from is good too. I would recommend united carpets & bed Boston
26 January 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have had a great in-store experience with our huge range of carpets to choose from and our expert sales team on hand to advise you!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Good advice based on our requirements…
Good advice based on our requirements and within budget sa well as great fitting by a very considerate and skilled fitter.
17 January 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Robert,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to advise you and keep within your budget!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Boston
The whole experience from the welcome…
The whole experience from the welcome in the shop to the laying of the carpet was absolutely brilliant, great staff, great service. Thank you
24 January 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Stuart,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Great experience
Great experience. Good prices and installation went very smoothly.
17 January 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Melissa,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience in-store with the team able to get you a great price and a smooth fitting experience!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Excellent service
The staff were very friendly and helpful in assisting me with my flooring requirements.
I am so pleased with the finished result and the fitter was excellent and I would recommend 100%. I will definitely be back for more flooring.
7 February 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Irene,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from our sales and fitting team.
We look forward to assisting you again soon with your next project.
All the best,
United Carpets & Beds Boston
So i was quoted a price for fitting a…
So i was quoted a price for fitting a carpet to the lounge, same carpet fitted in another room with same underlay. So the price was a little over £500. The conversation then took a turn about a carpet should be fitted a certain way to suit the position of the doorway, so agreeing we saw sense to that statement confirmed we wanted the job done correctly, the price jumped around £85. Anyway carpet arrives pre cut to size???? Confused i rang the store querying how the carpet could be pre cut without them knowing where the door would be??? I was then spun a load of B/S trying to blind me with science to justify the extra cash. They really had nothing but crap to say, it appears i would have got the same piece of carpet for less. They denied remembering the conversation, and was unable to get to the first price quoted in the first place, hut could in fact come up with a higher price than that i had paid( convenient) How well they had done to save me money. It appears to me i would have got the same piece of carpet anyway but paid extra for the privilege. Short sighted of them really a new home we have just moved into. Kitchen, utility, spare room, two bathrooms and a hallway to go, you can bet i wont be returning for any of those......
2 February 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Mark,
Thankyou for taking time to leave us a review.
We are disappointed to hear that you aren't happy with your experience.
I have spoken to the store who have advised that the franchise owner has given you a ring this morning and resolved any problems that you have with the look towards further purchase.
We thank you for shopping with United Carpets & Beds and leaving us a review.
All of the staff were very helpful,27…
All of the staff were very helpful,27 January 2024 we visited the Boston store, we had never visited before.We did purchase a carpet and will definitely going back in the future, keep up the good work!!
27 January 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Marianne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great first visit at United Carpets & Beds Boston with the team able to advise you on a new carpet!
We look forward to assisting you again in the future.
All the best,
United Carpets & Beds Boston
Carpet fitting
Spoke to Matt on Thursday arranged to come out and measure up the next day very friendly arrived on Friday as arranged looked at the samples with Matts help chose the carpet we needed price was good booked in for next week good friendly efficient service
18 January 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Thanks for your kind comment and for taking the time to leave us a 5 star review!
We hope to see you again soon
Friendly knowledgeable staff and…
Friendly knowledgeable staff and willing to help and advise as appropriate.
8 December 2023
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Akin,
Thankyou for leaving us a review.
We are happy to hear that our expert sales team was able to advise you on the best products for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
I loved the carpet purchase from United…
I loved the carpet purchase from United Carpets, the whole experience from choosing to purchasing was friendly and helpful. The only downside was the grumpy fitters we had, which United Carpets at Boston apologized for. I think they would benefit from their own fitters, would not put me off getting our next carpet from them. Definitely recommend 100%. 🤗
11 January 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for leaving a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Boston and that your fitting experience was rectified.
All of your comments will be passed onto store management for review to improve our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston.
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